If you can't update or restore your iPhone or iPod touch (2024)

You can put your iOS device in recovery mode, then restore it using your computer.

In these situations, you might need to use recovery mode to restore your device:

  • Your computer doesn't recognize your device or says it's in recovery mode.
  • If your screen is stuck on the Apple logo for several minutes with no progress bar.
  • You see the recovery mode screen.

Learn what to do if you see the progress bar on your screen for several minutes.

Put your device in recovery mode and set it up again

  1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
  2. Connect your device to your computer with a USB cable.
  3. On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
  4. Keep your device connected and wait until the recovery mode screen appears:
    • iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button until you see the recovery mode screen.
      If you can't update or restore your iPhone or iPod touch (1)
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the top (or side) and volume down buttons at the same time. Keep holding them until you see the recovery mode screen.
      If you can't update or restore your iPhone or iPod touch (2)
    • iPhone 6s or earlier, including iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the Home and the top (or side) buttons at the same time. Keep holding them until you see the recovery mode screen.
      If you can't update or restore your iPhone or iPod touch (3)
  5. Locate your device on your computer. When you see the option to Update or Restore, choose Update. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
    If you can't update or restore your iPhone or iPod touch (4)
  6. After the Update or Restore completes, set up your device.

Get more help

  • If you see an error when you update or restore your iPhone or iPod, learn what to do.
  • If you can’t update or restore your device with recovery mode, you can't use recovery mode because of broken buttons, or your device is stuck in Activation Lock, contact Apple Support.

Published Date:

If you can't update or restore your iPhone or iPod touch (2024)

FAQs

If you can't update or restore your iPhone or iPod touch? ›

Put your device in recovery mode and set it up again

How do I fix my iPhone could not be restored? ›

The best way to overcome this issue is by updating the iOS version on your device. You can check it by visiting Settings > General > Software Update. From here, you can see the latest update of iOS available on your device. Just tap on the “Install Now” button to update your phone.

How to force iPhone into recovery mode? ›

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the recovery mode screen with the "Connect to iTunes" screen, then release it. Select your device in iTunes.

How do I restore my iPhone without updating in recovery mode? ›

You can restore an iPhone without updating by putting it into Recovery Mode, connecting it to your computer, and using Restore iPhone in Finder or iTunes. If you have an iPhone backup on your computer, you can also avoid an update by restoring from the most recent backup.

How do I put my iPhone in recovery mode unresponsive? ›

On your iPhone, press and release the volume up button, press and release the volume down button, and press and hold the side button until the recovery mode screen appears.

How do you force reset an iPhone? ›

Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button.

How do I get my iPhone out of repair mode? ›

Unplug the device from the USB cable. Hold down the Side and either Volume button, and then drag the slider to power the iPhone off. Depending on your model, you may need to hold the Sleep/Wake button on the top of the device. Keep holding until the Apple logo reappears.

What causes iPhone to be stuck in recovery mode? ›

When iPhone gets stuck in Recovery Mode and won't restore it could be because of following reasons: There's an issue after updating iOS or your battery dies during update. Something goes wrong during a factory reset. Incorrect steps during jailbreaking, or a failed jailbreak attempt.

Can you enter recovery mode if iPhone is locked? ›

Locked out of your iPhone and forgot your passcode? Use a computer to put your iPhone into recovery mode so you can erase your phone and set it up again.

How do I force my iPhone to restore without iTunes? ›

On your iPhone, open the "Settings" menu and tap "General" > "Transfer or Reset [device]" > "Erase All Content and Settings" > Enter your Apple Passcode. Connect your iPhone to your Mac and open the Finder. Click your device name. Click the "General" tab and click "Restore iPhone" below "Software."

How do I wipe my iPhone without recovery mode? ›

Use Settings to erase iPhone

Go to Settings > General > Transfer or Reset iPhone.

What do I do if my iPhone is stuck in recovery mode and won't restore? ›

Force Restart - Hold down power button and either volume up or down button based on your iPhone's model until you see Apple logo. Use iTunes or Finder - Connect to your computer, open iTunes or Finder, and update or restore your iPhone.

Why won't my iPhone restore to factory settings? ›

You can't restore your iPhone to factory settings if: The Internet on the iOS device is off. A bug in the iOS software or iTunes. Using the wrong iPhone passcode.

Why won't my iPhone update? ›

You might be unable to update your iPhone or iPad wirelessly, or over the air, for one of these reasons: Your device doesn't support the latest software. There isn't enough available storage space on your device. The update takes a long time to download.

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