If you're missing photos or videos in the Photos app - Apple Support (2024)

Check places like your Recently Deleted or Hidden albums, your Shared Library, and iCloud Photos.

Check your Recently Deleted album

If you accidentally deleted your photo or video, it goes to the Recently Deleted album. Anything in your Recently Deleted album stays there for 30 days. After 30 days, it's permanently deleted and you can't get it back.

On your iPhone or iPad

  1. In iOS 16, iPadOS 16.1, or later, go to Photos > Albums and tap Recently Deleted in the Utilities section.

  2. Use Face ID or Touch ID to unlock your Recently Deleted album.

  3. Tap a photo or video, then tap Recover. To recover multiple photos, tap Select, select your photos or videos, then tap Recover.

  4. Confirm that you want to recover the photos or videos.

If you're missing photos or videos in the Photos app - Apple Support (1)

On your Mac

  1. In macOS Ventura or later, open Photos and select Recently Deleted in the sidebar.

  2. Use Touch ID or your login password to unlock your Recently Deleted album.

  3. Click the photo or video.

  4. Click Recover.

Unhide your photos

If you hide photos and videos, you'll see them only in your Hidden album, so it might seem like they're missing. But you can unhide your photos and videos whenever you want. With iOS 14 and later, you can hide the Hidden album so it doesn't appear anywhere in the Photos app. So if you're missing photos or videos, make sure the Hidden album is turned on so you can see it.

If you use iCloud Photos, the photos that you hide on one device are hidden on your other devices too.

On your iPhone or iPad

  1. In the Photos app, go to the Albums tab.

  2. Tap Hidden under Utilities.

  3. In iOS 16, iPadOS 16.1, or later, use Face ID or Touch ID to unlock your Hidden album.

  4. Select the photo or video that you want to unhide.

  5. Tap the More button, then tap Unhide.

    If you're missing photos or videos in the Photos app - Apple Support (2)

On your Mac

  1. Open Photos and in the menu bar, click View, then select Show Hidden Photo Album.

  2. In the sidebar, select Hidden.

  3. In macOS Ventura or later, use Touch ID or your login password to unlock your Hidden album.

  4. Select the photo or video that you want to unhide.

  5. Control-click the photo, then choose Unhide Photo. You can also choose Image > Unhide Photo from the menu bar, or press Command-L.

Make sure that iCloud Photos is turned on

iCloud Photos securely stores all of your photos and videos in iCloud, so that you can access them on all your devices. If you took a photo on your iPhone with iCloud Photos turned on but later turned the feature off, you might still be able to find a missing photo in iCloud Photos.

On your iPhone or iPad

  1. Go to Settings > [your name], then tap iCloud.

  2. Tap Photos.

  3. Turn on iCloud Photos.

On your Mac

  1. Open Photos, then choose photos > Settings (or Preferences) from the menu bar.

  2. Click the iCloud tab.

  3. Select iCloud Photos.

After you turn on iCloud Photos, you might need to connect to Wi-Fi and wait a few minutes. Then look for your photos again.

Check your iCloud Shared Photo Library

In iOS 16.1, iPadOS 16.1, and later, you can start or join an iCloud Shared Photo Library with up to five contacts. Some photos might only appear in certain library views.

Switch between your Personal Library and Shared Library on your iPhone or iPad

  1. Open the Photos app.

  2. At the top of the Albums or Library tabs, tap the more button in the upper right corner.

  3. Choose Personal Library, Shared Library, or Both Libraries.

In Both Libraries or Shared Library view, photos that are in the Shared Library are marked with the Shared Library iconIf you're missing photos or videos in the Photos app - Apple Support (3). Photos that are in the Personal Library are marked with the Personal Library iconIf you're missing photos or videos in the Photos app - Apple Support (4).

Learn more about how to switch between your Personal Library and Shared Library on your iPhone or iPad

Sign in with the same Apple ID

For your photos and videos to stay up to date on all your devices, make sure that you sign in to iCloud with the same Apple ID on every device.

You can check which Apple ID your device is using in Settings. You'll see your name and email address. Your email address is your Apple ID.

Learn more

  • If you organize a photo or video into an album, then delete it from Photos, it will delete everywhere, including that album. You can recover the photo in the Recently Deleted album for 30 days.

  • Learn what to do if your photos aren't syncing to your device.

Published Date:

If you're missing photos or videos in the Photos app - Apple Support (2024)

FAQs

If you're missing photos or videos in the Photos app - Apple Support? ›

On your iPhone or iPad

Why did my photos and videos disappear on my iPhone? ›

The photos are hidden. You are signed into a different iCloud account or the iCloud Photos option is disabled. After updating iOS, the system is unstable, resulting in photos disappearing from iPhone. Mistaken settings, such as turning off Photo Stream, can cause iPhone photos to disappear from the Camera Roll.

Can Apple support recover deleted photos? ›

On iCloud.com, you can recover files deleted from both iCloud Drive and other apps within the last 30 days, whether you deleted them on iCloud.com or another device that has iCloud Drive turned on. However, you can't recover or restore files you permanently remove.

Why have all my photos disappeared? ›

Step 1: Check your account. Some photos can seem to disappear because you're on a different account. Sign in to your Google Account. At the top, check that you're signed in to the account where you backed up your photos.

How do I recover photos from photos app? ›

Important: You can only restore photos and videos if they're still in your trash.
  1. On your Android device, open the Google Photos app .
  2. At the bottom, tap Collections. Trash.
  3. Touch and hold the photo or video you want to restore. ...
  4. At the bottom, tap Restore.

Why did I suddenly lose all my photos and videos? ›

If you're inactive in Google Photos for 2 years or more, your content may be deleted. Learn about the Google Photos inactivity policy. If you're over your storage limit for 2 years or more, your content may be deleted. Learn more about how your Google storage works.

How to recover disappeared photos on iPhone? ›

On your iPhone or iPad

In iOS 16, iPadOS 16.1, or later, go to Photos > Albums and tap Recently Deleted in the Utilities section. Use Face ID or Touch ID to unlock your Recently Deleted album. Tap a photo or video, then tap Recover. To recover multiple photos, tap Select, select your photos or videos, then tap Recover.

Is Apple deleting my photos? ›

Despite some fears voiced by customers online, Apple will not be mass-deleting user photos from its devices near the end of the month. The tech giant recently announced that it will be doing away with its My Photo Stream service July 26, but that doesn't mean photos are going away anytime soon.

Is it possible to recover permanently deleted photos on an iPhone? ›

Please note that if more than 30 days have passed since you permanently deleted the photos or if you have manually emptied the "Recently Deleted" folder, they cannot be recovered directly from your iPhone. In such cases, you may need to use data recovery software or consult a professional data recovery service.

Can I recover permanently deleted photos? ›

Even thought permanently deleted images can't be easily recovered from the Recycle Bin, they can still be undeleted with the help of a photo recovery software application.

Why aren't all my photos showing up in photos? ›

Go to the Settings App on your Android phone. Go to the Manage Apps > Google Photos. Tap on Permissions and check all the permissions you've provided to Google Photos. Enable the Storage/Photos and Videos for Google Photos to view all photos on the App.

Can an iPhone delete photos by itself? ›

If your iPhone has insufficient space, it would delete photos, files, and other data without asking. Thus, you can check and free up iPhone space to fix it.

Can photos disappear from iCloud? ›

A typical iOS problem that many users encounter is the disappearance of photos from iCloud. This issue frequently arises following an update of the system version or when an iPhone is restored from an iCloud backup.

Why did my hidden photos disappear on my iPhone? ›

Fix 1: Make Sure You've Turned on Show Hidden Album

Sometimes the Hidden album disappeared because you turned off "Show Hidden Album" settings. You can follow the steps below to make sure it's turned on: Open Settings (for iOS 17/16) Click Photos.

How to retrieve hidden photos on iPhone? ›

Unhide photos on iPhone or iPad

Open Photos and tap the Albums tab. On iPad, you might need to tap the sidebar icon in the upper-left corner first to see your albums. Scroll down and tap Hidden under Utilities. Use Face ID or Touch ID to unlock your Hidden album.

Is it possible to recover permanently deleted videos? ›

If you deleted an item and want it back, check your trash to see if it's there. On your Android phone or tablet, open the Google Photos app . At the bottom, tap Library Trash . Touch and hold the photo or video you want to restore.

Why is my iPhone deleting photos and videos? ›

Free Up Storage Space and Increase iPhone Memory. If your iPhone has insufficient space, it would delete photos, files, and other data without asking. Thus, you can check and free up iPhone space to fix it.

Are photos and videos permanently deleted on iPhone? ›

Delete photos or videos

After 30 days, they'll be permanently deleted.

Why are my photos deleting themselves on my iPhone? ›

If the photos are disappearing from iPhone only, may be the iCloud Photo is not synced or turned on. So enable iCloud Photos to get back the disappeared pictures on iPhone. Steps to enable iCloud Photos on iPhone: Turn on Wi-Fi of your iPhone.

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