Learn what to do if you can't sign in to your Apple ID or Apple services because your account is locked, not active, or disabled.
If your account has been disabled for security reasons
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
“This Apple ID has been disabled for security reasons”
"You can't sign in because your account was disabled for security reasons"
"This Apple ID has been locked for security reasons"
You or someone else might have entered your password or other account information incorrectly too many times. To regain access, you need to reset your password.
Learn how to reset your Apple ID password
If your Apple ID is locked or not active
If you see a message that says your Apple ID account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.
You can also request access to your account.
If your Media & Purchases account has been disabled
If you see a message that says "Your Media & Purchases account has been disabled," you might be able to request reactivation by tapping Continue right from the alert.
You can also request reactivation.
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