If you’ve lost your iPhone or think it may have been stolen, Find My can help protect your device, accounts and personal information.
Mark as Lost on iCloud.com/find to lock your device
To sign in to iCloud.com/find, you don’t need to enter a verification code – so you can use Find Devices, even if your trusted device is lost or stolen.
If you’re asked to enter a verification code after signing in with your AppleID and password, instead select the Find Devices button.
When you mark your iPhone or iPad as lost, your device is put in Lost Mode – it’s locked with a passcode; payment cards and passes that you use with Apple Pay are suspended, and you can display a phone number and message for someone who finds your device.
Sign in to iCloud.com/find.
Select your iPhone or iPad. If available, the map zooms in on your device’s location.
Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.
Select Activate to lock your iPhone or iPad with its existing passcode. If you don’t have a passcode set, you’ll be asked to create one.
Find out more about using Lost Mode on iCloud.com
If Find My wasn’t turned on for your device before it was lost or stolen, it won’t appear at iCloud.com/find or in the Find My app and you can’t mark it as lost or remotely erase it. To protect your personal information, you should sign in to appleid.apple.com and change your Apple ID password right away.
Find your iPhone or iPad
When you select your iPhone or iPad, the map zooms in on its location.
If your iPhone or iPad was stolen or it appears on the map at a location that you don’t recognise (such as an unfamiliar address), don’t try to recover the device yourself. Instead, contact local law enforcement.
If you have Stolen Device Protection turned on for your iPhone
If your iPhone isn’t in a familiar location, you need to authenticate with Face ID or Touch ID to turn off Lost Mode.
If you or someone else tried to change your Apple ID password on your iPhone at an unfamiliar location, your iPhone might not appear on the map at iCloud.com/find. You’re still able to Mark as Lost to lock your device.
Find out more about Stolen Device Protection for iPhone
Other ways to find your iPhone or iPad
If you have another Apple device – one that’s signed in with your AppleID or one that belongs to a member of your Family Sharing group – you can use the Find My app to lock your iPhone or iPad and help you find it.
Use your Apple Watch
Think your iPhone is nearby? If you have an Apple Watch, open Control Centre and tap the Ping your iPhone button. You can tap to play a sound on your iPhone or hold the button down to flash the iPhone torch, and you can even get directions to your phone’s location right on your watch.*
Use the Find My app on another device
If you have another Apple device that’s signed in with your AppleID, use Find My on that device to lock and find your iPhone or iPad.
Use Find My on another Apple device
Use a family member’s device
If you’re part of a Family Sharing group, your devices can appear in Find My on your family members’ devices.
Use a family member’s iPhone
*To use Precision Finding to get directions to your iPhone with the Ping your iPhone button, you need Apple Watch Series 9 or Apple Watch Ultra 2 and iPhone 15 or later. If your Apple Watch is in Low Power Mode, you can’t get directions to your iPhone with the Ping your iPhone button.
If your iPhone or iPad is lost permanently or was stolen
If your iPhone or iPad is lost and you’re unable to find it, or if your device was stolen, follow these additional steps to protect your accounts and personal information, and replace your device (if applicable).
Report your missing iPhone or iPad
Report it to local law enforcement. They may request the serial number of your iPhone or iPad, which you can find even if you don’t have the device.
Contact your wireless network provider to report your missing iPhone and ask them to disable your account; if your iPhone is covered under your wireless network provider plan, file a claim as well.
Find out how to find the serial number of your device
Update your account information
Change your Apple ID password: Sign in to appleid.apple.com, then choose Sign-in and Security. Select Password and follow the onscreen instructions.
Remove your iPhone or iPad from your Apple ID trusted devices: Sign in to appleid.apple.com, then choose Devices from the sidebar. Select your device, scroll down and select Remove from account.
If you filed a claim with AppleCare+ with iPhone Theft and Loss, don’t remove the iPhone from your Apple ID (or from Find My) until your claim has been fully approved.
If you have Stolen Device Protection turned on for your missing iPhone, you may not be able to update some account information on the web (such as changing your Apple ID password or removing your device from your Apple ID). To make these account changes, you can use another trusted iPhone, iPad or Mac.
Remotely erase your iPhone or iPad
Before you erase your device, make sure you’ve tried everything else to find it. Erasing your device can’t be undone.
You can remotely erase your device using the Find My app or at iCloud.com/find.
If your device has iOS 15 or later, or iPadOS 15 or later, you can still use Find My or iCloud.com/find to locate it after you erase it.
If you have AppleCare+ with Theft and Loss, don’t remove the device from Find My or your AppleID, even if you’ve remotely erased it.
Remotely erase your iPhone or iPad
File a claim with AppleCare+ Theft and Loss
If your iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.
Don’t remove your iPhone from Find My or your Apple ID until your claim has been fully approved.
AppleCare+ with Theft and Loss is not available in all countries and regions.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsem*nt. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
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