If your iPhone won't turn on or is frozen - Apple Support (2024)

If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

iPhone screen is black or frozen

iPhone is stuck on the Apple logo

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.

  2. Press and quickly release the volume down button.

  3. Press and hold the side button until you see the Apple logo (this takes around 10 seconds).

    If your iPhone won't turn on or is frozen - Apple Support (1)
  4. If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge batteryIf your iPhone won't turn on or is frozen - Apple Support (2), check your hardware and charge your iPhone again.

  5. If your iPhone still doesn't turn on, contact Apple Support.

On your iPhone 7 or iPhone 7 Plus

  1. Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds).

    If your iPhone won't turn on or is frozen - Apple Support (3)
  2. If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge batteryIf your iPhone won't turn on or is frozen - Apple Support (4), check your hardware and charge your iPhone again.

  3. If your iPhone still doesn't turn on, contact Apple Support.

On your iPhone 6s and earlier, including iPhone SE (1st generation)

  1. Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds).

  2. If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge batteryIf your iPhone won't turn on or is frozen - Apple Support (5), check your hardware and charge your iPhone again.

  3. If your iPhone still doesn't turn on, contact Apple Support.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPhone to a computer.

  2. Select your iPhone on your computer.

  3. While your iPhone is connected, follow these steps:

    • On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

      If your iPhone won't turn on or is frozen - Apple Support (6)
    • On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.

      If your iPhone won't turn on or is frozen - Apple Support (7)
    • On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.

  4. Keep holding the buttons until you see the recovery mode screen.

    If your iPhone won't turn on or is frozen - Apple Support (8)
  5. When you get the option to restore or update, choose Update.

    If your iPhone won't turn on or is frozen - Apple Support (9)
  6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

If you need more help

Contact Apple Support to set up service.

Published Date:

If your iPhone won't turn on or is frozen - Apple Support (2024)

FAQs

Why is my iPhone not turning on and stuck on Apple logo? ›

When your iPhone is stuck at the Apple logo, it means that the operating system is having trouble starting up. Recovery Mode boots up the phone but stops the OS from running so you can fix it. When using Recovery Mode, you can install a fresh version of iOS or a backup of your data.

Why is my iPhone not turning on or responding? ›

Press and hold the side button until you see the Apple logo (this will take around 10 seconds). , check your hardware and charge your iPhone again. If your iPhone still doesn't turn on, contact Apple Support.

Why did my iPhone screen go black and won't turn on? ›

Most often, a black screen of death issue can happen from damage to the screen during a bad drop or accident. If the components connecting the screen to the motherboard sever, the phone screen will be unresponsive. But the black screen of death can also happen because of software issues in the device.

Why is my phone not turning on at all? ›

If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting. If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.

How to force shut off an iPhone? ›

Press and hold either volume button and the side button until the power-off slider appears. Drag the slider, then wait 30 seconds for your device to turn off.

Why is my iPhone completely unresponsive? ›

Your iPhone needs to be restarted. Your battery is low. Your iPhone is running out of storage space. Certain apps are incompatible with your software.

Why isn't my iPhone charging or turning on? ›

These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port. Your charging accessory is defective, damaged, or isn't Apple-certified. Your USB charger isn't designed to charge devices.

What is the black screen of death? ›

The black screen of death is a fatal system error displayed by some versions of Microsoft Windows after encountering a critical system error. A hardware black screen of death that occurs when the system hard drive is unable to load the master boot record. The screen is blank apart from a flashing white text cursor.

How much does it cost to fix the black screen of death on an iPhone? ›

The cost of repairing the LCD screen of an iPhone (or the black screen of death) typically ranges from $40 to $329.

How to fix unresponsive iPhone screen? ›

Restart your iPhone or iPad. Make sure that your screen is clean and free of any debris or water. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.

Why is my iPhone screen black but I can hear it? ›

If you're stuck where the screen is black but the iPhone still works, a potential reason for this to be happening could be because of a software issue. This problem usually suggests that the iPhone is frozen or is crashing. Luckily what you can do here is reboot your device.

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