Internet Monitoring for Parents FAQs (2024)

Bark is a parental controls company that helps parents protect their children online and in real life. We have a suite of products that families can choose from:

• Bark Phone
• Bark Premium & Bark Jr (apps)
• Bark Home

Content Monitoring

Bark monitors your child’s texts, email, YouTube, and 30+ apps and social media platforms for issues likecyberbullying, adult content,sexual predators, profanity,suicidal ideation, threats of violence, and more.

Parents receive text or emailalertsonly when something potentially problematic occurs online. You won’t have full access to everything on your child’s phone — just the things you might need to know about. This saves you countless hours of scrolling through every online interaction your child has while allowing you to build trust and maintain an open line of communication with your child.

Screen Time Management

Bark's screen time management features help families set time limits and create schedules for when their children’s devices can connect to the internet (through both cell service and Wi-Fi).

App and Website Blocking

Our website blocking feature lets you select which apps and websites are appropriate for your child to access on their devices. You can block specific sites or even whole categories like streaming services, online gaming, sexual content, and more.

Location Sharing

Bark's location sharing features include both location alerts and check-ins. Through location tracking alerts, you can get notified when your child arrives at or leaves a specific place. With check-ins, you can see exactly where your kid is at a given time.

Phone

Bark Phone plans start at $49/month with no contract required. We have four monthly data options to fit your family’s needs:

• $49/month for unlimited talk, text, and Wi-Fi only (no data)
• $59/month for unlimited talk, text, and 4GB data
• $69/month for unlimited talk, text, and 8GB data
• $89/month for unlimited talk, text, and data¹

Each phone plan comes with a Bark Premium subscription and will cover any other kids, devices, and accounts a user’s family has.

¹ After exceeding 35GB/month of data use, data speeds will be reduced for the remainder of the monthly billing cycle. After exceeding 50GB/month of data usage, data speeds may be reduced further and/or data connection may be turned off for the remainder of the monthly billing cycle.

Apps

Bark Premium is our flagship app that costs $14/month or $99 annually and provides content monitoring, screen time management, app and website blocking, and location sharing.

Bark Jr provides screen time management, app and website blocking, and location sharing. It costs $5/month or $49 annually.

Hardware

Bark Home is $79 and requires no additional costs aside from the cost of the hardware itself. It can easily be added to an existing Bark account or work without having previously set up a Bark account.

Content Monitoring

Bark uses advanced machine learning and statistical analysis techniques to recognize potential problems. Simple keyword searches are not enough to detect the majority of issues, which is why our parental control app uses contextual analysis and natural language processing to determine when something serious might be happening.

For example, Bark knows the difference between a kid saying “This homework makes me wanna kill myself,” versus “Nobody cares about me!! I wanna kill myself.” Our algorithm also keeps up with thelatest in teen slang.

Screen Time Management and Website Blocking

Families can manage not only when their kids can access the internet on their devices, but also which sites and apps they can visit.

You can create custom profiles for each child in your house, create screen time schedules, and manage access to a wide variety of websites — including video streaming, gaming, adult content, and more.

To get started, simply visit oursign-up pageor download our app for parents (iOS,Android). From there, you’ll be able to select the product (Bark Premium or Bark Jr) that’s right for your family and get step-by-step instructions.

If you’re interested in the Bark Phone, learn more about it and choose the plan that’s right for your family and place your order.

As for the Bark Home, you can order one here.

One of the biggest things that sets us apart from competitors is our world-class content monitoring. With sophisticated A.I., we're able to alert parents and guardians to issues (like cyberbullying, online predators, suicidal ideation, sexting, and more) that their kids may be encountering online. We notify parents when something may be wrong so they can give their children the support they need. But we don't just leave you to deal with issues on your own — we provide expert-recommended steps for handling the situation.

Nope! You and/or your child simply connect your child’s accounts and devices to Bark, which takes only a few minutes. If you need any help, our customer support team is ready to jump in and answer any questions you have. When you’re ready, just email them!

For Bark Premium

Apple is strict when it comes to security and doesn’t allow any third-party solutions (including Bark) direct access to monitor iOS devices. You’ll need a computer to set up Bark Premium if your child has an iPhone, iPad, or iPod (you can see step-by-step instructions for how to do that here). If you don’t have a home computer, that’s also okay! You can order a Bark Home, which is a small device that plugs into your home Wi-Fi router, andit will analyzethe texts, photos, and videos on your child’s iOS device and send you alerts for potential issues. For Androids, you won’t need a computer at all.

For Bark Jr

You won’t need a computer to set up Bark Jr on iOS or Android devices — all that’s required is to have our companion apps foriOSorAndroiddownloaded to your child's phone.

Absolutely. At Bark,security is paramount. Our website uses SSL encryption and all analyzed data is stored within an encrypted database. You can rest easy knowing your children's data is secure.

We love referrals! We'll give you a $50 Amazon gift card for each friend who signs up and subscribes to Bark Premium using your unique referral code. You can manage your referrals from the dashboard of your Bark account by selecting “Refer a friend” from the drop-down menu in the top right corner. Visit this page to get started!

Pleasecontact usif you’re in this situation.

Yes, click here to download our iOS app for parents. This app allows you to review alerts, add children, connect accounts, update notification settings, and more.

The Bark Kids app will need to be installed on your child's iOS device to block apps and sites.

The Bark Desktop App will need to be installed on a Windows or Mac computer to monitor the iOS device texts, photos, videos, WhatsApp, and Kik for issues. (Don't have a computer? You can use the Bark Home in place of a computer for iOS monitoring).

No, you do not need to jailbreak your child's iOS device or root your child’s Android phone in order for Bark to work. As a third-party service, we strive to provide a program that keeps phones working properly and that does not void warranties or terms of service.

Our algorithms are currently trained in English, Spanish, and Afrikaans, and we’re looking to add more languages in the near future.

The Bark app is currently available in the United States, South Africa, Guam, and Australia. We’re continually working to bring Bark to more families around the world.

Absolutely! Whether your child has an Android or an iOS device, it’s possible for co-parents to share alerts and notifications. Read more about ithereorcontact usto learn more.

Check out our Facebook group,Parenting in a Tech World, where thousands of parents interact daily about all things digital parenting.

When you sign up for Bark Premium or Bark Jr (our apps), you’ll have the full trial period to decide if you want to become a paid subscriber. Even though we require a credit card for COPPA verification, we won’t charge it until your 7-day trial is over.

Bark is proud to provide a comprehensive parental control solution for your family, so you no longer need a second tool or product. Our features (content monitoring, screen time management, app and website blocking, and location sharing) go beyond anything that's built into your kid's device. If you want to make sure your family is covered when it comes to online safety, please feel free toemail us.

S mode is a security feature in Windows 10 that only allows users to download apps from the Microsoft Store. Unfortunately, the Bark Desktop App is not currently distributed on this platform.

There’s a solution, though! To install Bark, you’ll just need to switch out of S mode. Once you switch out of S mode, you won’t be able to turn it back on again. But Windows will still maintain all of its standard functionalities, and you’ll be able to download apps from marketplaces other than the Microsoft Store.

To switch out of S mode:

1. On your PC running Windows 10 in S mode, openSettings > Update & Security > Activation.
2. Find theSwitch to Windows 10 HomeorSwitch to Windows 10 Prosection, then select the Go to the Store link.(Note: Don't select the link underUpgrade your edition of Windows. That's a different process that will keep you in S mode.)
3. From here, select theGetbutton. You’ll then be switched out of S mode and will be able to download apps from anywhere.

In 2013, the FTC updated theChild Online Privacy and Protection Act (COPPA)to bring laws originally enacted in 1998 in line with the ever-changing internet. The original COPPA laws were created to help ensure that digital brands weren’t taking advantage of new marketing channels to target kids under 13.

In short, if you add a child under the age of 13, we're not legally allowed to provide our services unless we have verifiable parental consent in the form of a credit card added to youraccount, which occurs during the onboarding process.

Kids are generally receptive to Bark once they learn that we protect them online while also giving them more privacy. Parents don’t get access to every single message they send — only to online activities that indicate that they might be in danger. Here’show to talk to your childabout Bark.

Bark monitors 30+ of the most popular social media platforms and apps, as well as text messages and saved photos and videos on devices. You can check out an interactive list of everything Bark monitors here based on what type of device your child has.

For apps that Bark doesn’t currently monitor, you can easily block them entirely or set limits on daily access.

Generally speaking, Apple has more stringent security and privacy restrictions than other operating systems. For this reason, set-up is slightly different for iOS devices. Bark analyzes text messages, photos, videos, and more thorough scans of your child's iOS device.

To help ensure Bark is able to monitor your child's iOS device, please follow the iOS connection instructions in the onboarding process. After the initial set-up, the Bark Desktop App will automatically back up your child’s iOS device to your computer for analysis.

No parental control tool will ever be perfect. It is possible that something could be missed, or that you'll get an occasional alert from us when no real issue exists. That being said, our A.I. is constantly improving! Plus, we are a tool to help families protect their children online, not a replacement for active, engaged parenting.

Yes, Bark analyzes images and videos associated with a message or that are stored on a device. They're analyzed for nudity, violence, and other inappropriate content, including text added to the images.

If your child changes the passwords to their email or social media accounts, causing Bark to stop monitoring them, you’ll get a notification.

You’ll also be alerted if your child uninstalls one of our child companion apps. You can prevent companion apps from being uninstalled from iOS and Android devices:

If your child has an iOS device, you’ll need to useApple’s Screen Timeto enforce Uninstall Protection. Navigate to:

Settings > Screen Time > Content & Privacy Restrictions > iTunes and App Store Purchases > Deleting Apps > Don’t Allow

NOTE:If you haven’t set up iOS Screen Time,click herefor instructions.

With the Bark app, we can monitor deleted texts on Androids. For iOS devices, Bark can monitor some deleted texts. Ensuring frequent backups increases the chances that our technology will analyze deleted texts in iOS devices, but it is not guaranteed.

If you’re worried about deleted texts, we recommend the Bark Phone — texts can’t be deleted on it without your permission!

At Bark, we believe kids deserve privacy, which is why our alerts only surface potential issues. Bark is designed to provide your family with a digital safety net — as well as give you back the time spent spot-checking your kid’s devices.

Managing a Bark account as a parent is independent of the monitoring we do for the child's connected accounts, so using different types of devices has no effect on our ability to detect potential issues.

To monitor a child’s iOS device, parents can use the Bark Parent iOS app, Bark Parent Android app, or the Bark website to manage their account.

In order to monitor a child's Android device, theBark for Kidsapp will need to be downloaded to their device.

While it is technically possible to set up Bark without your child's knowledge (assuming you have the log-in information for their online accounts), we highly encourage you to discuss your usage of Bark with your child. Talking to your child about alerts when they arise provides a good opportunity to have important conversations about serious topics.

We're able to monitor more than one account on any given platform, just make sure you have all of the log-in info for each additional account for monitoring with Bark.

As a Bark Premium customer, many of your children's connected email and social media accounts will be monitored regardless of the device they are on (e.g. phone, tablet, or computer).

Bark alsomonitors computer web browsing on Google Chrome and Microsoft Edge— including website visits, searches, and incognito browsing — when you install theBark for Chrome extensionorBark for Microsoft Edge extensionon your child's computer.

With the addition of aBark Home device, you can also add screen time limits and filter computers' web activity — including online games, other browsers, and more.

Our screen time management feature works on iOS, Android, and Chromebooks. If your child is using an older hand-me-down device, you can check to see if it's compatible here.

If you’d like to be able to set screen time limits on internet-connected home devices like TVs and gaming consoles, we recommend Bark Home.

For phones and tablets

Yes! You can manage screen time and filter websites for phones and tablets with the Bark app for Android or iOS, whether your child’s device is connected to a Wi-Fi network or is using cellular data.

Note: Amazon Fire tablets support on-the-go content monitoring, but not on-the-go filtering.

For other internet-connected devices

No — You can only manage screen time and filter websites on home devices like smart TVs, gaming consoles, and more while they’re connected to your family’s Wi-Fi network with theBark Homedevice.

For phones and tablets

You won’t need any hardware for our screen time management feature to work on phones and tablets — your child will just need to download our companion apps for iOS or Android.

For other internet-connected devices

You’ll need to purchaseBark Home, a small device that connects to your home Wi-Fi router, to manage screen time on smart TVs, gaming consoles, and more.

Absolutely! As parents ourselves, we know that raising an 11-year-old isn’t the same as raising a 16-year-old. Because of this, you can create a different schedule for each of your children.

Yes, our web filtering feature lets you manage access to up to 18 different website categories. Within those categories, you can also create exceptions. For example, you can block all streaming sites but allow Netflix (and vice versa).

With Bark, you can manage your children’s screen time from your own phone via the Bark app or website, regardless of whether you have an iPhone and your kids have an Android (or vice versa).

In terms of web filtering, Apple's Screen Time and Google Family Link web filters only block general content. Bark, on the other hand, breaks down a wide range of categories and exceptions to enable a more customized and refined level of protection.

Children aren’t able to adjust their own screen time limits from the Bark for Kids app. Deleting the app will allow them to get around the restrictions, but you’ll be notified if this happens.

The Bark Phone for kids is a Samsung A series. We purposely designed it so that it wouldn’t be recognizable as a “kiddie” phone. No one will know it’s a kid phone unless you tell them. Bark’s powerful parental controls are all internal — there’s no Bark branding, logos, or other tell-tales that would broadcast it as a kid’s phone.

It comes with all the standard features of a Samsung phone.

Regardless of whether a parent has an iPhone or an Android, they will be able to manage the Bark Phone with no issues, so don’t worry about compatibility problems.

Choose between $0 upfront with a 2-year contract or pay $199 upfront for no contract.

Select from four monthly plans based on your data requirements:

• $49/month for unlimited talk, text, and Wi-Fi only (no data)
• $59/month for unlimited talk, text, and 4GB data
• $69/month for unlimited talk, text, and 8GB data
• $89/month for unlimited talk, text, and data¹

Each phone plan comes with a Bark Premium subscription and will cover any other kids, devices, and accounts your family has. You won’t pay for an extra Bark subscription if you already have the Bark Phone.

The best part? You can try it risk-free with our 30-day money back guarantee.

¹ After exceeding 35GB/month of data use, data speeds will be reduced for the remainder of the monthly billing cycle. After exceeding 50GB/month of data usage, data speeds may be reduced further and/or data connection may be turned off for the remainder of the monthly billing cycle.

The Bark Phone for kids is the result of years of experience in the online safety industry and real-life conversations with the people whose opinion counts the most: families raising kids with phones in the digital age.

We’ve created a safe phone for kids that integrates Bark’s software seamlessly, resulting in a comprehensive and robust parental control experience.

It also comes with exclusive features that weren’t possible with just a downloadable app. The Bark Phone gives parents unprecedented oversight of their child’s online experience, including GPS-powered location tracking, call blocking, contact management, and automatic monitoring for texts and many apps and social media platforms.

Its native controls are tamper-proof, providing parents with peace of mind that the rules they set stay in place. Bark can't be deleted, even if you factory reset it.

The best part of the Bark Phone? It grows with your child as they mature. For younger kids, you can keep the phone locked down with as little functionality as a flip phone. As they get older, you can add in additional freedoms, functionality, and apps — or scale back anytime boundaries are needed.

• USB-C charging cord
• Unlimited talk and text
• A data plan that fits your family’s needs
• Bark Premium subscription for the Bark Phone as well as for all of the other devices and accounts in your family

If you already have a Bark Premium subscription, that’s okay! We will adjust your plan and prorate the remaining amount left and apply it to your Bark Phone subscription.

Right now, the Bark Phone for kids is only available for families located in the U.S.

You know your child best, which is why the Bark Phone gives you full control over the apps they can access. You can block every app that a Samsung A series could download, or you can allow them all — or somewhere in between, which is where most families will fall.

The Bark Phone is powered by the award-winning technology that made the Bark app a trusted name for families across the world. It’s the result of years of experience understanding what families need and want when it comes to having a safe phone for kids.

Secondly, we made it completely customizable, because every family — and kid — is different. For younger kids, you can make the Bark Phone work essentially like a non-smartphone. As they get older and become ready for more responsibility, you can add in functionality and access to web browsing, apps, social media, and more.

After contacting Bark to cancel, you’ll receive instructions on how to send the Bark Phone back, along with free shipping.

Please package your Bark Phone and charging cord into a box or mailer, and use the shipping label to return the package at no cost. The package can be dropped off at any participating FedEx shipping facility.

If you have further questions you cancontact usfor help.

Bark Home is a small piece of hardware that connects to your Wi-Fi router. It allows you to manage screen time and block websites and apps on all of the internet-connected devices in your home.

Bark Home also allows you to monitor iOS devices without using a computer, making the process simpler for parents.

Here are a couple of the key things Bark Home can do:

1. Turn off the internet when needed on home devices (including smart TVs, gaming consoles, cell phones, tablets, and more)
2. Set a schedule of custom daily rules — school time, free time, and bedtime — for each child
3. Block specific apps and websites (like Snapchat and Instagram)
4. Block categories of apps and websites (like social media, streaming, gaming, and sexual content)
5. Monitor iOS devices
6. Supports high speeds with a 1 Gbps Ethernet port

Note: If your subscription plan also includes content monitoring, you can monitor 30+ of the most popular apps and social media platforms for potential issues like cyberbullying, online predators, suicidal ideation, and more.

• Smart TVs
• Gaming consoles (Xbox, PlayStation, Nintendo)
• Tablets
• Computers
• Cell phones

Bark Homeis$79and requires no additional costs aside from the cost of the hardware itself.

Bark Home can easily be added to an existing Bark account or work without having previously set up a Bark account.

Before you purchase a Bark Home, check that your router is compatiblehere.Don't see your specific router? No problem! The majority of routers are compatible or can be adjusted to be compatible with Bark Home. If you have questions, pleasereach out to our team.

Is Bark Home incompatible with your home router? You can still manage screen time and block websites on your child’s mobile devices with a Bark subscription. You can also look into routers that come with Bark built-in.

There are a few ways you find out what type of router you have. You can:

1. Look on the top, sides, or bottom of your router for the make and model — sometimes it’s a sticker. Common makes include Netgear, TP-Link, Asus, Linksys, and others, while models usually consist of letters and numbers.
2. Use Google to look up potentially identifiable items on your router, like the name or serial number.
3. Contact your internet service provider.

Bark Home lets you manage screen time and block websites and apps on devices that connect to your home Wi-Fi network. You’ll get an alert if your child attempts to view sexual content on these devices.

With a Bark Premium subscription, you can monitor content in texts, emails, and 30+ apps and social media platforms for potential issues like bullying, online predators, suicidal ideation, and more.

When your kid’s device is connected to the home Wi-Fi network, it sure does! And when they’re outside the house using cellular data, your family’s Bark subscription via the Bark Kids app will cover screen time on mobile devices, too.

Any web filtering technology will impact upload speeds somewhat, but Bark Home supports internet throughput up to 1 Gbps, meaning you should retain high speeds throughout your home’s devices. Bark Home also shouldn’t have an impact on streaming content. You can read more about this here.