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User profile for user: Eveegirl
Eveegirl Author
User level: Level1 12 points
Hi. We have a 5th gen iPad (Feb 2017) used for our business. A message has appeared stating ‘from April 2022 this iPad will no longer be supported’. (We are looking to get a new one anyway) However I wondered exactly what that means. I’d like to give the old iPad to my elderly Dad who would use it for internet searches and possibly a crossword app or something. Does it mean it would stop working or updating completely? Is there any point in giving it to him as a gift now if it’s going to not work within the next few months…? Thanks in advance!
iPad (5th gen) Wi-Fi, Cellular
Posted on Dec 1, 2021 12:17 PM
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User profile for user: MichelPM
MichelPM
User level: Level10 81,216 points
Posted on Dec 1, 2021 12:52 PM
Apple never sends no such messages to any of its product user base on what products will, or will NOT, be unsupported in the future.
Apple NEVER, EVER does this.
I suspecr the message you recieved is a scam and faulty/NOT trustworthy and, definitely, NOT true!
If ANYTHING AND maybe more true to facts, is the first iPads that MAYBE be unsupported by Apple ( AND NOT until Sept/Oct 2022 )will be the 2014 iPad Air 2 and the 2015 iPad Mini 4, and maybe NOT a 2017 iPad 5th gen.
I believe that you received a scam message and is NOT true or to be trusted.
Your 2017, iPad 5th gen should continue to be supported, by Apple. at least, until Sept/Oct 2022.
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User profile for user: MichelPM
MichelPM
User level: Level10 81,216 points
Dec 1, 2021 12:52 PM in response to Eveegirl
Apple never sends no such messages to any of its product user base on what products will, or will NOT, be unsupported in the future.
Apple NEVER, EVER does this.
I suspecr the message you recieved is a scam and faulty/NOT trustworthy and, definitely, NOT true!
If ANYTHING AND maybe more true to facts, is the first iPads that MAYBE be unsupported by Apple ( AND NOT until Sept/Oct 2022 )will be the 2014 iPad Air 2 and the 2015 iPad Mini 4, and maybe NOT a 2017 iPad 5th gen.
I believe that you received a scam message and is NOT true or to be trusted.
Your 2017, iPad 5th gen should continue to be supported, by Apple. at least, until Sept/Oct 2022.
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User profile for user: Phil0124
Phil0124
Community+ 2024 User level: Level10 203,605 points
Dec 1, 2021 1:14 PM in response to Eveegirl
Where did you see this message exactly?
As mentioned Apple never ever sends such messages.
I agree with MichelPM above, it's very likely a scam.
Apple never warns ahead of time what devices will stop being supported with software updates. The 5th generation iPad will still be supported until September / October 2022, and likely another year also. That all of iPadOS 15 and iPadOS 16 when it's released.
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User profile for user: Phil0124
Phil0124
Community+ 2024 User level: Level10 203,605 points
Dec 1, 2021 2:46 PM in response to MichelPM
MichelPM wrote:
This is for some cloud/remote data service from Western Digital.
It's not a remote cloud service. It's what Western Digital calls their network drives.
https://www.westerndigital.com/products/cloud-storage/wd-my-cloud-home#WDBVXC0020HWT-NESN
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User profile for user: Pactricia666
Pactricia666
User level: Level6 12,814 points
Dec 1, 2021 12:32 PM in response to Eveegirl
You can definitely use the iPad as long as it is working but it will no longer receive any updates from Apple.
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User profile for user: Phil0124
Phil0124
Community+ 2024
Dec 1, 2021 2:05 PM in response to Eveegirl
That has nothing to do with your iPad at all. Its not even from Apple. Its coming from the My Cloud team at Western Digital.,
MyCloud is your external Western Digital networked hard drive. It means the OS on that hard drive will no longer receive updates or support.
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User profile for user: MichelPM
MichelPM
User level: Level10 81,216 points
Dec 1, 2021 2:36 PM in response to Eveegirl
That notice has nothing whatsoever to do with an iPad.
This is NOT even from Apple.
This is for some cloud/remote data service from Western Digital.
Does your iPad backup its data to this service?
If so, you will need to find anduse another online, offsite device data backup service to backup the data on your iPad, if this is the case.
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User profile for user: Eveegirl
Eveegirl Author
User level: Level1 12 points
Dec 1, 2021 1:50 PM in response to Phil0124
Thanks for your quick replies. It came from an email from my cloud. Ive 
attached a shot of the message
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User profile for user: MichelPM
MichelPM
User level: Level10 81,216 points
User profile for user: Phil0124
Phil0124
Community+ 2024 User level: Level10 203,605 points
User profile for user: Eveegirl
Eveegirl Author
User level: Level1 12 points
Dec 1, 2021 11:09 PM in response to MichelPM
Thank you for your help. I did wonder if that was the case but these days tech doesn’t seem to last very long!
thanks all
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User profile for user: Pactricia666
Pactricia666
User level: Level6 12,814 points
Dec 2, 2021 7:35 PM in response to MichelPM
Oh, I see. Thanks for this helpful answer.
It's also good that Eveegirl provided a screenshot of the message lol.
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iPad 5th generation- supported
