IT Service Management (ITSM) Market Size, Share, & Forecast, [Latest] (2024)

TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 27)

1.1 STUDY OBJECTIVES

1.2 MARKET DEFINITION

1.3 STUDY SCOPE

1.3.1 MARKET SEGMENTATION

1.3.2 INCLUSIONS & EXCLUSIONS

1.3.3 REGIONS COVERED

1.4 YEARS CONSIDERED

1.5 CURRENCY CONSIDERED

TABLE 1 USD EXCHANGE RATES, 2018–2022

1.6 STAKEHOLDERS

1.7 RECESSION IMPACT

2 RESEARCH METHODOLOGY (Page No. - 32)

2.1 RESEARCH DATA

FIGURE 1 ITSM MARKET: RESEARCH DESIGN

2.1.1 SECONDARY DATA

2.1.2 PRIMARY DATA

2.1.2.1 Breakup of primary profiles

FIGURE 2 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION

2.1.2.2 Key industry insights

2.2 MARKET BREAKUP AND DATA TRIANGULATION

2.3 MARKET SIZE ESTIMATION

FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES

FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS

FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF ITSM VENDORS

FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION

FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM VERTICALS

FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 2 (DEMAND SIDE)

2.4 MARKET FORECAST

TABLE 2 FACTOR ANALYSIS

2.5 RESEARCH ASSUMPTIONS

2.6 LIMITATIONS AND RISK ASSESSMENT

2.7 IMPACT OF RECESSION ON GLOBAL IT SERVICE MANAGEMENT MARKET

TABLE 3 RECESSION IMPACT

3 EXECUTIVE SUMMARY (Page No. - 46)

3.1 OVERVIEW OF RECESSION IMPACT

FIGURE 9 MAJOR SEGMENTS IN ITSM MARKET

FIGURE 10 MARKET: REGIONAL SNAPSHOT

4 PREMIUM INSIGHTS (Page No. - 50)

4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN ITSM MARKET

FIGURE 11 FOCUS ON IMPROVING CUSTOMER EXPERIENCE AND SIMPLIFYING IT OPERATIONS WORKFLOW TO DRIVE MARKET

4.2 MARKET, BY OFFERING

FIGURE 12 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE BY 2028

4.3 MARKET, BY SOLUTION

FIGURE 13 OPERATIONS & PERFORMANCE MANAGEMENT SEGMENT TO LEAD MARKET DURING FORECAST PERIOD

4.4 MARKET, BY DEPLOYMENT MODEL

FIGURE 14 CLOUD SEGMENT TO LEAD MARKET DURING FORECAST PERIOD

4.5 MARKET, BY ORGANIZATION SIZE

FIGURE 15 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD

4.6 MARKET, BY VERTICAL

FIGURE 16 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2028

4.7 MARKET: REGIONAL SCENARIO

FIGURE 17 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENTS IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 54)

5.1 INTRODUCTION

5.2 MARKET DYNAMICS

FIGURE 18 IT SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES

5.2.1 DRIVERS

5.2.1.1 Increasing shift to cloud-based technologies

5.2.1.2 Simplification and synchronization of IT resources

5.2.1.3 Automated management of IT processes and policies

5.2.1.4 Benefits of agile implementation, easy deployment, and OPEX model

5.2.2 RESTRAINTS

5.2.2.1 Lack of technical knowledge and expertise

5.2.2.2 Security and privacy concerns for confidential data and business processes

5.2.3 OPPORTUNITIES

5.2.3.1 Widespread adoption of BYOD trend and increasing mobile workforce

5.2.3.2 Increasing government initiatives for necessary technology usage

5.2.3.3 Continuous developments in 5G technology

5.2.3.4 Emergence of AI to automate processes

5.2.4 CHALLENGES

5.2.4.1 Effective workforce management

5.2.4.2 Cybersecurity concerns arising out of breaches

5.3 CASE STUDY ANALYSIS

5.3.1 CASE STUDY 1: TECNOLÓGICO DE MONTERREY DEPLOYED ITSM SOLUTIONS TO REVOLUTIONIZE USER EXPERIENCE

5.3.2 CASE STUDY 2: NEXTIVA DEPLOYED ATLASSIAN’S JIRA SERVICE MANAGEMENT TO ACHIEVE EFFECTIVE SERVICE PROVISION

5.3.3 CASE STUDY 3: WILDBERRIES ADOPTED AXIOS ASSIST TO ENHANCE AND OPTIMIZE BUSINESS SUPPORT PROCESS(ES) TO INCREASE REVENUE

5.3.4 CASE STUDY 4: TELEFÓNICA DEPLOYED BMC SOFTWARE’S SOLUTIONS TO ACHIEVE IMPROVED SOFTWARE ASSET MANAGEMENT

5.3.5 CASE STUDY 5: ALGAR TECH IMPLEMENTED BROADCOM’S SOLUTIONS TO LEVERAGE ITSM SERVICE PROVISION FOR OPTIMAL PRODUCTION AND BUSINESS GROWTH

5.4 ECOSYSTEM ANALYSIS

FIGURE 19 ECOSYSTEM MAP

5.5 VALUE CHAIN ANALYSIS

FIGURE 20 VALUE CHAIN ANALYSIS

5.6 TECHNOLOGY ANALYSIS

5.6.1 KEY TECHNOLOGIES

5.6.1.1 Chatops

5.6.1.2 Self-service portals

5.6.1.3 Artificial intelligence

5.6.1.4 Machine learning

5.6.2 COMPLEMENTARY TECHNOLOGIES

5.6.2.1 Microservices

5.6.2.2 API integrations

5.6.3 ADJACENT TECHNOLOGIES

5.6.3.1 Augmented reality (AR) & virtual reality (VR)

5.6.3.2 5G

5.7 PRICING ANALYSIS

5.7.1 INDICATIVE PRICING ANALYSIS OF ITSM SOLUTIONS

TABLE 4 INDICATIVE PRICING ANALYSIS OF ITSM SOLUTIONS OFFERED BY KEY PLAYERS

5.8 BUSINESS MODEL ANALYSIS

5.9 PATENT ANALYSIS

FIGURE 21 NUMBER OF PATENTS PUBLISHED, 2012–2023

FIGURE 22 TOP FIVE PATENT OWNERS (GLOBAL)

TABLE 5 TOP TEN PATENT OWNERS

TABLE 6 PATENTS GRANTED TO VENDORS IN ITSM MARKET

5.10 PORTER’S FIVE FORCES ANALYSIS

FIGURE 23 MARKET: PORTER’S FIVE FORCES ANALYSIS

TABLE 7 IMPACT OF PORTER’S FIVE FORCES ON MARKET

5.10.1 THREAT OF NEW ENTRANTS

5.10.2 THREAT OF SUBSTITUTES

5.10.3 BARGAINING POWER OF SUPPLIERS

5.10.4 BARGAINING POWER OF BUYERS

5.10.5 INTENSITY OF COMPETITION RIVALRY

5.11 REGULATORY LANDSCAPE

5.11.1 REGULATIONS, BY REGION

5.11.1.1 North America

TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

5.11.1.2 Europe

TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

5.11.1.3 Asia Pacific

TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

5.11.1.4 Rest of the World

TABLE 11 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS

5.12 KEY CONFERENCES & EVENTS

TABLE 12 ITSM MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024

5.13 EMERGING TRENDS IN MARKET

FIGURE 24 MAJOR YCC TRENDS TO DRIVE FUTURE REVENUE PROSPECTS IN MARKET

5.14 KEY STAKEHOLDERS AND BUYING CRITERIA

5.14.1 KEY STAKEHOLDERS IN BUYING PROCESS

FIGURE 25 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS

TABLE 13 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS

5.14.2 BUYING CRITERIA

FIGURE 26 KEY BUYING CRITERIA FOR TOP VERTICALS

TABLE 14 KEY BUYING CRITERIA FOR TOP VERTICALS

6 IT SERVICE MANAGEMENT MARKET, BY OFFERING (Page No. - 84)

6.1 INTRODUCTION

FIGURE 27 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET IN 2023

6.1.1 OFFERINGS: MARKET DRIVERS

TABLE 15 MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 16 MARKET, BY OFFERING, 2023–2028 (USD MILLION)

6.2 SOLUTIONS

6.2.1 ITSM SOLUTIONS AID IN COST REDUCTION, TIME SAVING, AND PROCESS AGILITY

FIGURE 28 OPERATIONS & PERFORMANCE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET IN 2023

TABLE 17 MARKET, BY SOLUTION, 2018–2022 (USD MILLION)

TABLE 18 MARKET, BY SOLUTION, 2023–2028 (USD MILLION)

TABLE 19 SOLUTIONS: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 20 SOLUTIONS: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.2.2 SERVICE PORTFOLIO MANAGEMENT

6.2.2.1 Service catalog management

6.2.2.2 Service pipeline management

6.2.2.3 Demand management

6.2.2.4 Others

TABLE 21 SERVICE PORTFOLIO MANAGEMENT: ITSMMARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 22 SERVICE PORTFOLIO MANAGEMENT: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.2.3 CONFIGURATION & CHANGE MANAGEMENT

6.2.3.1 Configuration management database

6.2.3.2 Change control

6.2.3.3 Version control

6.2.3.4 Others

TABLE 23 CONFIGURATION & CHANGE MANAGEMENT: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 24 CONFIGURATION & CHANGE MANAGEMENT: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.2.4 SERVICE DESK SOFTWARE

6.2.4.1 Incident management

6.2.4.2 Problem management

6.2.4.3 Service request management

6.2.4.4 Knowledge base

6.2.4.5 Others

TABLE 25 SERVICE DESK SOFTWARE: MARKET, BY REGION, 2018–2022 (USD MILLION)

See Also
Managed Services Market Size, Share & Analysis Report - 2032IT Training Market Size-Share: Strategies for Growth and Industry Dynamics till 2032Desktop as a Service Market Size and Share | AnalysisGlobal IT Services Market Size, Share, Growth Analysis 2030

TABLE 26 SERVICE DESK SOFTWARE: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.2.5 OPERATIONS & PERFORMANCE MANAGEMENT

6.2.5.1 Performance monitoring

6.2.5.2 Capacity management

6.2.5.3 Event management

6.2.5.4 Others

TABLE 27 OPERATIONS & PERFORMANCE MANAGEMENT: IT SERVICE MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 28 OPERATIONS & PERFORMANCE MANAGEMENT: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.2.6 DASHBOARD, REPORTING, AND ANALYTICS

TABLE 29 DASHBOARD, REPORTING, AND ANALYTICS: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 30 DASHBOARD, REPORTING, AND ANALYTICS: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.3 SERVICES

6.3.1 MANAGED AND PROFESSIONAL SERVICES HELP LEVERAGE ITSM ADOPTION AMONG ENTERPRISES

FIGURE 29 PROFESSIONAL SERVICES SEGMENT TO LEAD MARKET IN 2023

TABLE 31 MARKET, BY SERVICE, 2018–2022 (USD MILLION)

TABLE 32 MARKET, BY SERVICE, 2023–2028 (USD MILLION)

TABLE 33 SERVICES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 34 SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.3.2 MANAGED SERVICES

TABLE 35 MANAGED SERVICES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 36 MANAGED SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.3.3 PROFESSIONAL SERVICES

TABLE 37 PROFESSIONAL SERVICES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 38 PROFESSIONAL SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)

6.3.3.1 Consulting

6.3.3.2 Integration & implementation

6.3.3.3 Training, support, and maintenance

7ITSMMARKET, BY ORGANIZATION SIZE (Page No. - 102)

7.1 INTRODUCTION

FIGURE 30 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET IN 2023

7.1.1 ORGANIZATION SIZE: MARKET DRIVERS

TABLE 39 MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 40 MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

7.2 LARGE ENTERPRISES

7.2.1 NEED FOR MANAGEMENT AND OPERATIONAL IMPROVEMENT TO LEAD TO LARGE-SCALE ADOPTION OF ITSM SERVICES

TABLE 41 LARGE ENTERPRISES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 42 LARGE ENTERPRISES: MARKET, BY REGION, 2023–2028 (USD MILLION)

7.3 SMES

7.3.1 SMES GAIN COMPETITIVE ADVANTAGE WITH ITSM ADOPTION, PRACTICE, AND IMPLEMENTATION

TABLE 43 SMES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 44 SMES: MARKET, BY REGION, 2023–2028 (USD MILLION)

8IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL (Page No. - 107)

8.1 INTRODUCTION

FIGURE 31 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET IN 2023

8.1.1 DEPLOYMENT MODELS: MARKET DRIVERS

TABLE 45 MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)

TABLE 46 MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)

8.2 ON-PREMISES

8.2.1 ON-PREMISES CUSTOMIZATION OF ITSM SOLUTIONS TO ACHIEVE PRODUCTION EXCELLENCY AND ENSURE DATA SOVEREIGNTY

TABLE 47 ON-PREMISES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 48 ON-PREMISES: MARKET, BY REGION, 2023–2028 (USD MILLION)

8.3 CLOUD

8.3.1 GROWING NEED FOR CLOUD DEPLOYMENT OF ITSM SOLUTIONS FOR RAPID DEVELOPMENT AND SEAMLESS SERVICE PROVISION TO BOOST MARKET

TABLE 49 CLOUD: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 50 CLOUD: MARKET, BY REGION, 2023–2028 (USD MILLION)

9ITSMMARKET, BY VERTICAL (Page No. - 112)

9.1 INTRODUCTION

FIGURE 32 IT & ITES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD

9.1.1 VERTICALS: MARKET DRIVERS

TABLE 51 MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

TABLE 52 MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)

TABLE 53 BFSI: ITSMMARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 54 BFSI: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.2.1 BFSI: APPLICATION AREAS

9.2.1.1 Transaction processing

9.2.1.2 Security management

9.2.1.3 Compliance management

9.2.1.4 Other BFSI applications

9.3 TELECOMMUNICATIONS

TABLE 55 TELECOMMUNICATIONS: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 56 TELECOMMUNICATIONS: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.3.1 TELECOMMUNICATIONS: APPLICATION AREAS

9.3.1.1 Network management

9.3.1.2 Service provisioning

9.3.1.3 Incident management

9.3.1.4 Other telecommunication applications

9.4 IT & ITES

TABLE 57 IT & ITES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 58 IT & ITES: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.4.1 IT & ITES: APPLICATION AREAS

9.4.1.1 Service desk support

9.4.1.2 Change management

9.4.1.3 Application development & maintenance

9.4.1.4 Other IT & ITeS applications

9.5 GOVERNMENT & PUBLIC SECTOR

TABLE 59 GOVERNMENT & PUBLIC SECTOR: ITSMMARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 60 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.5.1 GOVERNMENT & PUBLIC SECTOR: APPLICATION AREAS

9.5.1.1 eGovernment services

9.5.1.2 IT infrastructure management

9.5.1.3 Security & compliance

9.5.1.4 Other government & public sector applications

9.6 RETAIL & CONSUMER GOODS

TABLE 61 RETAIL & CONSUMER GOODS: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 62 RETAIL & CONSUMER GOODS: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.6.1 RETAIL & CONSUMER GOODS: APPLICATION AREAS

9.6.1.1 eCommerce platform management

9.6.1.2 Inventory management systems

9.6.1.3 Customer support

9.6.1.4 Other retail & consumer goods applications

9.7 MANUFACTURING

TABLE 63 MANUFACTURING: ITSMMARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 64 MANUFACTURING: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.7.1 MANUFACTURING: APPLICATION AREAS

9.7.1.1 Manufacturing Execution Systems (MESs)

9.7.1.2 Supply chain management

9.7.1.3 Quality control systems

9.7.1.4 Other manufacturing applications

9.8 ENERGY & UTILITIES

TABLE 65 ENERGY & UTILITIES: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 66 ENERGY & UTILITIES: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.8.1 ENERGY & UTILITIES: APPLICATION AREAS

9.8.1.1 Smart grid management

9.8.1.2 SCADA systems

9.8.1.3 Asset management

9.8.1.4 Other energy & utility applications

9.9 MEDIA & ENTERTAINMENT

TABLE 67 MEDIA & ENTERTAINMENT: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 68 MEDIA & ENTERTAINMENT: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.9.1 MEDIA & ENTERTAINMENT: APPLICATION AREAS

9.9.1.1 Content Management Systems (CMSs)

9.9.1.2 Digital Rights Management (DRM)

9.9.1.3 Broadcasting systems

9.9.1.4 Other BFSI applications

9.10 HEALTHCARE

TABLE 69 HEALTHCARE: ITSMMARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 70 HEALTHCARE: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.10.1 HEALTHCARE: APPLICATION AREAS

9.10.1.1 Electronic Health Records (EHRs)

9.10.1.2 Healthcare IT systems management

9.10.1.3 Patient care applications

9.10.1.4 Other healthcare applications

9.11 EDUCATION

TABLE 71 EDUCATION: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 72 EDUCATION: MARKET, BY REGION, 2023–2028 (USD MILLION)

9.11.1 EDUCATION: APPLICATION AREAS

9.11.1.1 Learning Management Systems (LMSs)

9.11.1.2 Student Information Systems (SISs)

9.11.1.3 Campus IT infrastructure

9.11.1.4 Other education applications

9.12 OTHER VERTICALS

TABLE 73 OTHER VERTICALS: MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 74 OTHER VERTICALS: MARKET, BY REGION, 2023–2028 (USD MILLION)

10ITSMMARKET, BY REGION (Page No. - 136)

10.1 INTRODUCTION

FIGURE 33 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD

TABLE 75 MARKET, BY REGION, 2018–2022 (USD MILLION)

TABLE 76 MARKET, BY REGION, 2023–2028 (USD MILLION)

10.2 NORTH AMERICA

10.2.1 NORTH AMERICA: MARKET DRIVERS

10.2.2 NORTH AMERICA: RECESSION IMPACT

FIGURE 34 NORTH AMERICA: MARKET SNAPSHOT

TABLE 77 NORTH AMERICA: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 78 NORTH AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 79 NORTH AMERICA: MARKET, BY SOLUTION, 2018–2022 (USD MILLION)

TABLE 80 NORTH AMERICA: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)

TABLE 81 NORTH AMERICA: MARKET, BY SERVICE, 2018–2022 (USD MILLION)

TABLE 82 NORTH AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)

TABLE 83 NORTH AMERICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)

TABLE 84 NORTH AMERICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)

TABLE 85 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 86 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

TABLE 87 NORTH AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

TABLE 88 NORTH AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

TABLE 89 NORTH AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

TABLE 90 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

10.2.3 US

10.2.3.1 US government initiatives toward regulating cloud services such as FedRAMP

See Also
Top 10 IT Companies in India by Market Capitalisation – NSE

TABLE 91 US: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 92 US: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 93 US: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 94 US: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.2.4 CANADA

10.2.4.1 High adoption of big data and government digital services offered in Canada

TABLE 95 CANADA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 96 CANADA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 97 CANADA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 98 CANADA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.3 EUROPE

10.3.1 EUROPE: MARKET DRIVERS

10.3.2 EUROPE: RECESSION IMPACT

TABLE 99 EUROPE: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 100 EUROPE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 101 EUROPE: MARKET, BY SOLUTION, 2018–2022 (USD MILLION)

TABLE 102 EUROPE: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)

TABLE 103 EUROPE: MARKET, BY SERVICE, 2018–2022 (USD MILLION)

TABLE 104 EUROPE: MARKET, BY SERVICE, 2023–2028 (USD MILLION)

TABLE 105 EUROPE: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)

TABLE 106 EUROPE: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)

TABLE 107 EUROPE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 108 EUROPE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

TABLE 109 EUROPE: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

TABLE 110 EUROPE: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

TABLE 111 EUROPE: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

TABLE 112 EUROPE: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

10.3.3 UK

10.3.3.1 Extensive initiatives by UK government and European Parliament for servers and data storage products

TABLE 113 UK: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 114 UK: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 115 UK: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 116 UK: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.3.4 GERMANY

10.3.4.1 Industry 4.0, increased digital economy initiatives, high industrial tech spending, and growth in smart cities in Germany

TABLE 117 GERMANY: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 118 GERMANY: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 119 GERMANY: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 120 GERMANY: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.3.5 FRANCE

10.3.5.1 National investment program to support Digital France Plan for 2025 to encourage companies to expand in country

TABLE 121 FRANCE: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 122 FRANCE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 123 FRANCE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 124 FRANCE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.3.6 NETHERLANDS

10.3.6.1 Digital transformation with hybrid workspaces to drive need for ITSM foundation in Netherlands

TABLE 125 NETHERLANDS: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 126 NETHERLANDS: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 127 NETHERLANDS: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 128 NETHERLANDS: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.3.7 ITALY

10.3.7.1 Smart city initiatives and 5G deployment for edge computing solutions in Italy to drive growth

TABLE 129 ITALY: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 130 ITALY: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 131 ITALY: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 132 ITALY: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.3.8 REST OF EUROPE

TABLE 133 REST OF EUROPE: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 134 REST OF EUROPE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 135 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 136 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.4 ASIA PACIFIC

10.4.1 ASIA PACIFIC: MARKET DRIVERS

10.4.2 ASIA PACIFIC: RECESSION IMPACT

FIGURE 35 ASIA PACIFIC: ITSMMARKET SNAPSHOT

TABLE 137 ASIA PACIFIC: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 138 ASIA PACIFIC: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 139 ASIA PACIFIC: MARKET, BY SOLUTION, 2018–2022 (USD MILLION)

TABLE 140 ASIA PACIFIC: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)

TABLE 141 ASIA PACIFIC: MARKET, BY SERVICE, 2018–2022 (USD MILLION)

TABLE 142 ASIA PACIFIC: MARKET, BY SERVICE, 2023–2028 (USD MILLION)

TABLE 143 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)

TABLE 144 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)

TABLE 145 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 146 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

TABLE 147 ASIA PACIFIC: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

TABLE 148 ASIA PACIFIC: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

TABLE 149 ASIA PACIFIC: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

TABLE 150 ASIA PACIFIC: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

10.4.3 CHINA

10.4.3.1 Free trade ecosystem and Belt and Road initiatives to increase need for ITSM infrastructure supporting high-density facilities

TABLE 151 CHINA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 152 CHINA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 153 CHINA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 154 CHINA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.4.4 JAPAN

10.4.4.1 Japan’s headway into automation, mainly in automotive and industrial robotics, to warrant low latency platforms

TABLE 155 JAPAN: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 156 JAPAN: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 157 JAPAN: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 158 JAPAN: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.4.5 AUSTRALIA

10.4.5.1 Demand for data processing and information interaction with high internet usage

TABLE 159 AUSTRALIA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 160 AUSTRALIA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 161 AUSTRALIA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 162 AUSTRALIA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.4.6 SINGAPORE

10.4.6.1 Large-scale implementation of best practice frameworks such as ITIL

TABLE 163 SINGAPORE: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 164 SINGAPORE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 165 SINGAPORE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 166 SINGAPORE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.4.7 REST OF ASIA PACIFIC

TABLE 167 REST OF ASIA PACIFIC: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 168 REST OF ASIA PACIFIC: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 169 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 170 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.5 MIDDLE EAST & AFRICA

10.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS

10.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT

TABLE 171 MIDDLE EAST & AFRICA: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 172 MIDDLE EAST & AFRICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 173 MIDDLE EAST & AFRICA: MARKET, BY SOLUTION, 2018–2022 (USD MILLION)

TABLE 174 MIDDLE EAST & AFRICA: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)

TABLE 175 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2018–2022 (USD MILLION)

TABLE 176 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)

TABLE 177 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)

TABLE 178 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)

TABLE 179 MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 180 MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

TABLE 181 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

TABLE 182 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

TABLE 183 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION)

TABLE 184 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION)

10.5.3 GCC COUNTRIES (GULF COOPERATION COUNCIL)

10.5.3.1 Saudi Arabia

10.5.3.1.1 Saudi Vision 2030 initiatives to leverage demand for cloud, ITSM, big data, analytics, and AI/ML

TABLE 185 SAUDI ARABIA: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 186 SAUDI ARABIA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 187 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 188 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.5.3.2 UAE

10.5.3.2.1 High mobile device per user ratio and megaprojects and initiatives in Dubai to spur growth

TABLE 189 UAE: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 190 UAE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 191 UAE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 192 UAE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.5.3.3 Rest of GCC Countries

TABLE 193 REST OF GCC COUNTRIES: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 194 REST OF GCC COUNTRIES: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 195 REST OF GCC COUNTRIES: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 196 REST OF GCC COUNTRIES: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.5.4 SOUTH AFRICA

10.5.4.1 High usage of mobile technologies and colocation facilities in South Africa

TABLE 197 SOUTH AFRICA: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 198 SOUTH AFRICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 199 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 200 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.5.5 REST OF THE MIDDLE EAST & AFRICA

TABLE 201 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 202 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 203 REST OF MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 204 REST OF MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.6 LATIN AMERICA

10.6.1 LATIN AMERICA: MARKET DRIVERS

10.6.2 LATIN AMERICA: RECESSION IMPACT

TABLE 205 LATIN AMERICA: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 206 LATIN AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 207 LATIN AMERICA: MARKET, BY SOLUTION, 2018–2022 (USD MILLION)

TABLE 208 LATIN AMERICA: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)

TABLE 209 LATIN AMERICA: MARKET, BY SERVICE, 2018–2022 (USD MILLION)

TABLE 210 LATIN AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)

TABLE 211 LATIN AMERICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)

TABLE 212 LATIN AMERICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)

TABLE 213 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 214 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

TABLE 215 LATIN AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)

TABLE 216 LATIN AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)

TABLE 217 LATIN AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)

TABLE 218 LATIN AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)

10.6.3 BRAZIL

10.6.3.1 Latency issues and interest in 5G deployment to attract more cloud players to Brazil

TABLE 219 BRAZIL: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 220 BRAZIL: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 221 BRAZIL: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 222 BRAZIL: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.6.4 MEXICO

10.6.4.1 Increased opportunities for content delivery providers and significant investments from global giants

TABLE 223 MEXICO: MARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 224 MEXICO: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 225 MEXICO: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 226 MEXICO: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

10.6.5 REST OF LATIN AMERICA

TABLE 227 REST OF LATIN AMERICA: ITSMMARKET, BY OFFERING, 2018–2022 (USD MILLION)

TABLE 228 REST OF LATIN AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)

TABLE 229 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)

TABLE 230 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)

11 COMPETITIVE LANDSCAPE (Page No. - 197)

11.1 OVERVIEW

11.2 STRATEGIES ADOPTED BY KEY PLAYERS/RIGHT TO WIN

TABLE 231 OVERVIEW OF STRATEGIES ADOPTED BY KEY ITSM VENDORS

11.3 REVENUE ANALYSIS

FIGURE 36 HISTORICAL FIVE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS, 2018–2022 (USD MILLION)

11.4 COMPANY FINANCIAL METRICS

FIGURE 37 TRADING COMPARABLES, 2023 (EV/EBITDA)

11.5 MARKET SHARE ANALYSIS

FIGURE 38 SHARE OF LEADING COMPANIES IN MARKET, 2022

TABLE 232 MARKET: INTENSITY OF COMPETITION RIVARY

11.6 MARKET: VENDOR PRODUCTS/COMPARISON OF BRANDS

TABLE 233 VENDOR PRODUCTS/COMPARISON OF BRANDS

11.7 COMPANY EVALUATION MATRIX

11.7.1 STARS

11.7.2 EMERGING LEADERS

11.7.3 PERVASIVE PLAYERS

11.7.4 PARTICIPANTS

FIGURE 39 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE

FIGURE 40 MARKET: COMPANY EVALUATION MATRIX, 2022

11.7.5 COMPANY FOOTPRINT

TABLE 234 OVERALL GLOBAL COMPANY FOOTPRINT

TABLE 235 COMPANY OFFERING FOOTPRINT

TABLE 236 COMPANY VERTICAL FOOTPRINT

TABLE 237 COMPANY REGION FOOTPRINT

11.8 START-UP/SME EVALUATION MATRIX

11.8.1 PROGRESSIVE COMPANIES

11.8.2 RESPONSIVE COMPANIES

11.8.3 DYNAMIC COMPANIES

11.8.4 STARTING BLOCKS

FIGURE 41 START-UP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE

FIGURE 42 MARKET: START-UP/SME EVALUATION MATRIX, 2022

11.8.5 COMPETITIVE BENCHMARKING

TABLE 238 MARKET: DETAILED LIST OF KEY START-UPS/SMES

TABLE 239 MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES

11.9 COMPETITIVE SCENARIO AND TRENDS

11.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS

TABLE 240 PRODUCT LAUNCHES AND ENHANCEMENTS, 2021–2023

11.9.2 DEALS

TABLE 241 DEALS, 2021–2023

12 COMPANY PROFILES (Page No. - 218)

12.1 INTRODUCTION

12.2 KEY PLAYERS

(Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View)*

12.2.1 SERVICENOW

TABLE 242 SERVICENOW: COMPANY OVERVIEW

FIGURE 43 SERVICENOW: COMPANY SNAPSHOT

TABLE 243 SERVICENOW: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 244 SERVICENOW: PRODUCT LAUNCHES

TABLE 245 SERVICENOW: DEALS

12.2.2 BMC SOFTWARE

TABLE 246 BMC SOFTWARE: COMPANY OVERVIEW

TABLE 247 BMC SOFTWARE: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 248 BMC SOFTWARE: PRODUCT LAUNCHES

TABLE 249 BMC SOFTWARE: DEALS

12.2.3 BROADCOM

TABLE 250 BROADCOM: COMPANY OVERVIEW

FIGURE 44 BROADCOM: COMPANY SNAPSHOT

TABLE 251 BROADCOM: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 252 BROADCOM: PRODUCT LAUNCHES

TABLE 253 BROADCOM: DEALS

12.2.4 MANAGEENGINE

TABLE 254 MANAGEENGINE: COMPANY OVERVIEW

TABLE 255 MANAGEENGINE: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 256 MANAGEENGINE: PRODUCT LAUNCHES

TABLE 257 MANAGEENGINE: DEALS

12.2.5 IVANTI

TABLE 258 IVANTI: COMPANY OVERVIEW

TABLE 259 IVANTI: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 260 IVANTI: PRODUCT LAUNCHES

TABLE 261 IVANTI: DEALS

12.2.6 ZENDESK

TABLE 262 ZENDESK: COMPANY OVERVIEW

TABLE 263 ZENDESK: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 264 ZENDESK: DEALS

12.2.7 GOTO

TABLE 265 GOTO: COMPANY OVERVIEW

TABLE 266 GOTO: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 267 GOTO: PRODUCT LAUNCHES

TABLE 268 GOTO: DEALS

12.2.8 SOLARWINDS

TABLE 269 SOLARWINDS: COMPANY OVERVIEW

FIGURE 45 SOLARWINDS: COMPANY SNAPSHOT

TABLE 270 SOLARWINDS: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 271 SOLARWINDS: PRODUCT LAUNCHES

TABLE 272 SOLARWINDS: DEALS

12.2.9 ATLASSIAN

TABLE 273 ATLASSIAN: COMPANY OVERVIEW

FIGURE 46 ATLASSIAN: COMPANY SNAPSHOT

TABLE 274 ATLASSIAN: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 275 ATLASSIAN: PRODUCT LAUNCHES

TABLE 276 ATLASSIAN: DEALS

12.2.10 OPENTEXT

TABLE 277 OPENTEXT: COMPANY OVERVIEW

FIGURE 47 OPENTEXT: COMPANY SNAPSHOT

TABLE 278 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED

12.2.11 SYMPHONYAI SUMMIT

TABLE 279 SYMPHONYAI SUMMIT: COMPANY OVERVIEW

TABLE 280 SYMPHONYAI SUMMIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 281 SYMPHONYAI SUMMIT: PRODUCT LAUNCHES

TABLE 282 SYMPHONYAI SUMMIT: DEALS

12.2.12 EFECTE

TABLE 283 EFECTE: COMPANY OVERVIEW

TABLE 284 EFECTE: PRODUCTS/SOLUTIONS/SERVICES OFFERED

TABLE 285 EFECTE: PRODUCT LAUNCHES

TABLE 286 EFECTE: DEALS

*Details on Business Overview, Products/Solutions/Services offered, Recent Developments, MnM View might not be captured in case of unlisted companies.

12.3 OTHER PLAYERS

12.3.1 MICROSOFT

12.3.2 IBM

12.3.3 IFS

12.3.4 FRESHWORKS

12.3.5 EASYVISTA

12.3.6 ITARIAN

12.3.7 SYSAID TECHNOLOGIES

12.3.8 INVGATE

12.3.9 ALEMBA

12.3.10 HORNBILL

12.3.11 NINJAONE

12.3.12 HALOITSM

12.3.13 AISERA

12.3.14 4ME

12.3.15 TOPDESK

12.3.16 TEAMDYNAMIX

13 ADJACENT AND RELATED MARKETS (Page No. - 282)

13.1 INTRODUCTION

13.1.1 RELATED MARKETS

13.2 CLOUD ITSMMARKET

TABLE 287 CLOUD ITSMMARKET, BY COMPONENT, 2016–2019 (USD MILLION)

TABLE 288 CLOUD ITSMMARKET, BY COMPONENT, 2020–2025 (USD MILLION)

TABLE 289 CLOUD ITSMMARKET, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)

TABLE 290 CLOUD ITSMMARKET, BY ORGANIZATION SIZE, 2020–2025 (USD MILLION)

TABLE 291 CLOUD ITSMMARKET, BY VERTICAL, 2016–2019 (USD MILLION)

TABLE 292 CLOUD ITSMMARKET, BY VERTICAL, 2020–2025 (USD MILLION)

TABLE 293 CLOUD ITSMMARKET, BY REGION, 2016–2019 (USD MILLION)

TABLE 294 CLOUD ITSMMARKET, BY REGION, 2020–2025 (USD MILLION)

13.3 CONFIGURATION MANAGEMENT MARKET

TABLE 295 CONFIGURATION MANAGEMENT MARKET, BY MODULE, 2017–2024 (USD MILLION)

TABLE 296 CONFIGURATION MANAGEMENT MARKET, BY SYSTEM, 2017–2024 (USD MILLION)

TABLE 297 CONFIGURATION MANAGEMENT MARKET, BY COMPONENT, 2017–2024 (USD MILLION)

TABLE 298 CONFIGURATION MANAGEMENT MARKET, BY ENTERPRISE SIZE, 2017–2024 (USD MILLION)

TABLE 299 CONFIGURATION MANAGEMENT MARKET, BY END-USE VERTICAL, 2017–2024 (USD MILLION)

TABLE 300 CONFIGURATION MANAGEMENT MARKET, BY REGION, 2017–2024 (USD MILLION)

14 APPENDIX (Page No. - 288)

14.1 DISCUSSION GUIDE

14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL

14.3 CUSTOMIZATION OPTIONS

14.4 RELATED REPORTS

14.5 AUTHOR DETAILS

IT Service Management (ITSM) Market Size, Share, & Forecast, [Latest] (2024)

FAQs

IT Service Management (ITSM) Market Size, Share, & Forecast, [Latest]? ›

The global IT Service Management (ITSM) Market size was USD 10.5 billion in 2023 and is projected to grow to USD 22.1 billion by 2028, with a CAGR of 15.9% during the forecast period.

Read On ›
What is the size of the IT as a service market? ›

The global IT services market size was USD 1.40 trillion in 2023, calculated at USD 1.50 trillion in 2024 and is expected to reach around USD 2.98 trillion by 2034, expanding at a CAGR of 7.1% from 2024 to 2034. The IT services market size reached USD 520 billion in 2023.

Discover More Details ›
What will be the top 3 major trends in ITIL service management? ›

Existing ITSM trends content
  • 1 – Artificial intelligence/machine learning.
  • 2 – Value demonstration.
  • 3 – Automation.
  • 3 – Enterprise service management.
  • 5 – Service integration and management.
Jan 30, 2024

Continue Reading ›
What is the market share of ITSM and Freshworks? ›

Comparing the market share of Freshworks and ITSM 365

Freshworks has a 3.55% market share in the Customer Experience category, while ITSM 365 has a 0.01% market share in the same space.

See Details ›
How big is the IT operations management market? ›

The global IT operations management software market size was USD 22910 million in 2023 and market is projected to touch USD 35377 million by 2032, at a CAGR 4.4% during the forecast period.

Find Out More ›
How big is the ITSM market? ›

What is the projected market value of the ITSM market? The global ITSM market is expected to grow from USD 10.5 billion in 2023 to USD 22.1 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 15.9% during the forecast period.

Tell Me More ›
How big is the IT managed services market? ›

KEY MARKET INSIGHTS

The global managed services market size was valued at USD 270 billion in 2023. The market is projected to grow from USD 297.20 billion in 2024 to USD 878.71 billion by 2032, exhibiting a CAGR of 14.5% during the forecast period.

Show Me More ›
What are the future trends for ITSM? ›

Among the most pressing trends for IT service management (ITSM) are automation, multi-cloud and enhanced cybersecurity. A factor that connects and enhances all these fields is the effective use of data. Data management and observability are both supported by effective dashboards, as is cybersecurity.

Explore More ›
Is ITIL still relevant in 2024? ›

Why is ITIL 4 relevant in 2024 (and Beyond)? Digital-First World: Businesses are increasingly reliant on digital services, and ITIL 4 provides the framework to manage those services effectively throughout their lifecycle.

Continue Reading ›
What are the three pillars of IT service management? ›

When embarking upon the effort of implementing an ITSM framework within your organization, centralize your focus on these three key areas: People, Process and Technology.

Show Me More ›

What is the market share of BMC ITSM? ›

What is BMC Helix ITSM market share in the it-service-management? BMC Helix ITSM has market share of 0.88% in it-service-management market. BMC Helix ITSM competes with 64 competitor tools in it-service-management category.

Read The Full Story ›
What is the market share of ServiceNow? ›

ServiceNow has market share of 31.80% in it-asset-management market. ServiceNow competes with 92 competitor tools in it-asset-management category.

See Details ›
How big is the IT services industry? ›

IT SERVICES MARKET: OVERVIEW

The Global IT Services Market Size was valued at USD 1114.22 Billion in 2021 and is expected to reach USD 2554.76 Billion by 2030, growing at a CAGR of 5.8% during 2021-2030.

Get More Info Here ›
How big is the IT services and consulting market? ›

IT Consulting Services Market Summary:

The global IT Consulting Services market size was valued at USD 906.47 million in 2023 and is expected to expand at a CAGR of 4.49% during the forecast period, reaching USD 1179.67 million by 2031.

Continue Reading ›
What is the size of the IT risk management market? ›

Market Overview

The global integrated risk management software market size was valued at USD 10.9 billion in 2023 and is projected to reach USD 12.5 billion by 2032, registering a CAGR of 15.1% during the forecast period (2024-2032).

View More ›
How big is the software as a service market? ›

The global Software as a Service (SaaS) market size was valued at USD 273.55 billion in 2023 and is projected to grow from USD 317.55 billion in 2024 to USD 1,228.87 billion by 2032, exhibiting a CAGR of 18.4% during the forecast (2024-2032).

View Details ›
What is the size of the IT outsourcing services market? ›

The global IT services outsourcing market size was accounted at USD 525 billion in 2022 and it is expected to reach around USD 1,149.24 billion by 2032.

See More ›
How big is the information services market? ›

The Global Information Services Market was valued at USD 141.77 Billion in 2022 and is projected to reach a value of USD 250.97 Billion by 2030. The Global Market is anticipated to grow to exhibit a Compound Annual Growth Rate (CAGR) of 7.40% over the forecast period.

Learn More ›
Top Articles
Who Accepts Tether as Payment? 9 Best Retailers and Websites Accepting USDT
Bank, credit, and securities complaints | USAGov
Localfedex.com
Nc Maxpreps
How To Get Free Credits On Smartjailmail
Nexus Crossword Puzzle Solver
Methodist Laborworkx
3472542504
Invert Clipping Mask Illustrator
Prestige Home Designs By American Furniture Galleries
Kylie And Stassie Kissing: A Deep Dive Into Their Friendship And Moments
Vintage Stock Edmond Ok
Msu 247 Football
Glenda Mitchell Law Firm: Law Firm Profile
Shopmonsterus Reviews
Orange Pill 44 291
27 Paul Rudd Memes to Get You Through the Week
Galaxy Fold 4 im Test: Kauftipp trotz Nachfolger?
Pawn Shop Moline Il
Ltg Speech Copy Paste
Dove Cremation Services Topeka Ks
Impact-Messung für bessere Ergebnisse « impact investing magazin
10-Day Weather Forecast for Santa Cruz, CA - The Weather Channel | weather.com
Neteller Kasiinod
Ringcentral Background
The Monitor Recent Obituaries: All Of The Monitor's Recent Obituaries
Publix Coral Way And 147
Helloid Worthington Login
Restaurants Near Calvary Cemetery
Roch Hodech Nissan 2023
Forager How-to Get Archaeology Items - Dino Egg, Anchor, Fossil, Frozen Relic, Frozen Squid, Kapala, Lava Eel, and More!
Daily Journal Obituary Kankakee
Delaware judge sets Twitter, Elon Musk trial for October
Is Arnold Swansinger Married
Winco Money Order Hours
Www.craigslist.com Waco
Three V Plymouth
Tunica Inmate Roster Release
Paul Shelesh
Blow Dry Bar Boynton Beach
Timothy Warren Cobb Obituary
Searsport Maine Tide Chart
Server Jobs Near
Sc Pick 3 Past 30 Days Midday
Arginina - co to jest, właściwości, zastosowanie oraz przeciwwskazania
Grace Family Church Land O Lakes
Oak Hill, Blue Owl Lead Record Finastra Private Credit Loan
Spongebob Meme Pic
sin city jili
What Is The Gcf Of 44J5K4 And 121J2K6
Glowforge Forum
O'reilly's Eastman Georgia
Latest Posts
Use two-factor authentication
How to Create and Sell eBooks Online in 10 Steps (2024)
Article information

Author: Francesca Jacobs Ret

Last Updated:

Views: 6213

Rating: 4.8 / 5 (48 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Francesca Jacobs Ret

Birthday: 1996-12-09

Address: Apt. 141 1406 Mitch Summit, New Teganshire, UT 82655-0699

Phone: +2296092334654

Job: Technology Architect

Hobby: Snowboarding, Scouting, Foreign language learning, Dowsing, Baton twirling, Sculpting, Cabaret

Introduction: My name is Francesca Jacobs Ret, I am a innocent, super, beautiful, charming, lucky, gentle, clever person who loves writing and wants to share my knowledge and understanding with you.