Lazada Wallet: Withdrawable & Non-Withdrawable FAQs | Lazada (2024)

FAQs

Can you withdraw money from Lazada wallet? ›

If your available balance sits in the Refund section, you can directly withdraw the amount if needed by referring to the steps below. At Lazada Wallet page, click on 'Available Balance' to view in your Refunds section. Then, click on the 'Withdraw' button. You would need to select an account to withdraw.

If you do not have enough funds at the time of purchase, don't worry! Just click on Cash In and Pay and complete your cash in within 48 hours for us to start processing your order. Your order will be cancelled automatically if cash in is not completed within the given time.

You can also withdraw to an e-wallet account - either GCashor Maya. . What are Non-Withdrawable Deposits? Non-Withdrawable Deposits are the portion of your Lazada Wallet's deposit balance that cannot be withdrawn or transferred to your preferred bank account or e-wallet.

Your Lazada Wallet can only hold a maximum of ₱100,000 (including refund and promotional rebate balances). IV. Can I transfer my Lazada Wallet balance to another Lazada Wallet account? Currently, Lazada Wallet balance is non-transferable to another Lazada Wallet.

Note : Your Lazada Wallet balance is non-transferrable.

If your verification result is pending, please allow for up to 24-48 hours for your result. If it has been more than 48 hours or if you failed the verification, please connect with our Customer Care Specialists.

Login to your account and navigate to the Lazada Wallet redemption page. Once on the page, you will enter the number of points or currency amount you would like to redeem. Once you are ready to place your order, click "Place Order." A screen will pop up asking you to enter your email address and mobile phone number.

Log-in to the UnionBank Online app. In the Account Details Screen, Select Redeem. Input the amount of Lazada Credits to be transferred to your Lazada Wallet and press Next to submit.

You can only request for account deletion when your balance for your Lazada Wallet is ZERO. You have submitted an account deletion request recently. For security reasons, you can only delete an account created with the same phone number or registered email once within any 30 days period.

I checked their help center and found out that the refund period is 1-3 days. I was feeling anxious all throughout this moment because I couldn't unlink my Gcash account yet as the amount will be refunded to my Gcash because Gcash was used to pay for the order.

How can I use my Lazada wallet money? ›

Login to your account and navigate to the Lazada Wallet redemption page. Once on the page, you will enter the number of points or currency amount you would like to redeem. Once you are ready to place your order, click "Place Order." A screen will pop up asking you to enter your email address and mobile phone number.

Click on the 'Done' button to return to the homepage. You will receive a mobile notification on your transaction details, once your top up has been confirmed. Note : Your Lazada Wallet balance is non-transferrable.

In addition to receiving automatic payouts on Mondays, you may also opt to withdraw your payouts that is reflected on your My Balance page up to once per day manually for free. Manual or on-demand withdrawals from the My Balance page will be deposited directly to the your bank account.