Learn about the switch from Google Hangouts to Google Chat (2024)

Google Hangouts has been upgraded to Google Chat. Access to Hangouts on mobile and on the web is no longer available.

Use Google Chat to message a person or group:

Important: If you’re a Google Workspace administrator, learn how the switch from Google Hangouts to Google Chat affects your organization and users.

Learn about Hangouts data in Google Takeout

After July 19, 2023 (PST, GMT-7), Google Takeout no longer supports downloads of attachments sent from Hangouts. Any links to attachments sent to you will no longer work.

How to access your data in Google Chat

For most people, conversations are automatically migrated from Hangouts to Chat, so it’s easy to pick up where you left off. You can also search for those messages in Chat.

Brand Accounts in Hangouts

If you used Google Hangouts with a Brand Account, you can no longer use the Brand Account in Google Chat.

Learn about the additional functionality in Google Chat

Google Chat easily integrates across Google Workspace and provides a modern, feature-rich experience that includes:

Enhanced expression:

  • React to messages with emojis that feature skin-tone selections.
  • Respond with Smart Replies.
  • Format text with rich-text editing.
  • Tag specific people with @mentions.
  • Search for and share GIFs.

Better collaboration:

  • Edit Docs, Slides, or Sheets with side-by-side editing to make it easier to collaborate while you continue a conversation.
  • Use spaces, a dedicated place for topic-based collaboration.
  • Start a video meeting or call in Chat using Google Meet.

Important:

  • Google Chat supports blocking people across all Google.com services.
  • If you previously blocked people in Google Hangouts through a third-party product, such as an XMPP client, these block settings won't carry over to Google Chat.
  • If you previously blocked people through first-party Google settings, those block settings will carry over to Google Chat. Review your list of blocked people.

Related resources

Learn about the switch from Google Hangouts to Google Chat (2024)

FAQs

Learn about the switch from Google Hangouts to Google Chat? ›

Google Hangouts will be replaced by two services, Google Chat and Google Meet. Google Chat is Google's answer to Slack or Microsoft Teams allowing users to send messages direct, via a group (known as a room) or to a bot in order to initiative a background service which will report back with information.

Why did Hangouts change to Google Chat? ›

Upgrading Google Hangouts to Google Chat gives users a single messaging solution and better integration across Google Workspace.

What is the difference between Google Chat and Google Hangouts? ›

Google Chat is the next evolution of Hangouts. It grants that same one-on-one communication but expands on it to be more effective in a business setting. Important features available in Hangouts like read receipts, video and audio conferencing, and image sharing are all available through Chat.

How do I update Google Hangouts to Google Chat? ›

First, starting today, people using Hangouts on mobile will see an in-app screen asking them to move to Chat in Gmail or the Chat app. Similarly, people who use the Hangouts Chrome extension will be asked to move to Chat on the web or install the Chat web app.

Why do people use Google Chat? ›

Google Chat is a messaging application that allows businesses and individuals to collaborate and stay connected. Formerly known as "Google Hangouts," this app has over 10 million downloads on Google Play alone, making it a popular choice.

Is Google Chat being discontinued? ›

Google will stop allowing new chats to be initiated starting on July 15, 2024 and then will totally disable the chat and call history features on July 31, 2024. You can download your chat and call history from Google Business Profiles, so you can store them somewhere. At some point, Google will delete the history.”

How safe is Google Chat? ›

Is Google Chat Safe? Google Chat offers several built-in security features like end-to-end encryption and automatic phishing detection, giving users a decent guarantee of protection. Like many messaging apps, the provider uses Transport Layer Security (TLS) to encrypt messages sent between devices and its servers.

How to tell if someone is on Google Chat? ›

How do I see if someone is online? If you look at your recent chat contacts, or search for a user, you may see a colored dot next to their name. You may need to invite a user to chat before you can see their status.

Why can't I call on Google Chat? ›

Here are some troubleshooting tips if you're still having trouble making calls in Google Chat: Make sure that you have the latest version of Google Chat installed. Check your app permissions to make sure that Google Chat can access your microphone and camera. Restart your computer or phone.

What is Google Chat called now? ›

Google Hangouts was Google's free messaging and video chat service. It was replaced by Google Chat and Google Meet. Google Hangouts Chat was Google's paid team chat service for users with a Google Workspace account. It's now just called Google Chat.

What is good about Google Chat? ›

Google Chat streamlines business and team communication in real-time.It also enhance real-time group chatting by sending instant messages.It is simple to share files with Google Chat.

Why did Google Chat replace Hangouts? ›

Google rolled it out as an upgrade, rather than a switch, to make it easy on users. You should still have all your contacts and chat histories. But you may have noticed that it is a more Slack-like experience.

Are Google Chat and Google Hangouts the same? ›

As a reaction to the 2020 global pandemic, Google Meet became available for all users, and Google Chat replaced Hangouts in 2022.

Why did Google Hangouts shut down? ›

The reason for Google discontinuing the "Hangouts" feature was to consolidate its messaging services into two separate products, "Google Meet" and "Google Chat." Google Meet is focused on video conferencing for business and education purposes, while Google Chat is a messaging app designed for collaboration and ...

Why is Google shutting down Hangouts? ›

The service fell out of favor with Google's legendarily fickle messaging strategy in 2016 with the launch of Google Allo. Google announced in 2018 that Hangouts would eventually be shut down.

When did Google Hangouts become Google Chat? ›

Google Chat was first launched as Hangouts Chat on March 9, 2017, for Google Workspace (called G Suite until October 2020) customers only as a replacement for Google Hangouts.

What happened to my Google Hangouts? ›

In April 2021, Google Chat indeed became free as an "Early Access" service, for users who choose to use it instead of Hangouts. On June 27, 2022, Google officially announced they would be shutting down Google Hangouts on November 1, 2022 and migrating all users to Google Chat.

What is replacing Google Hangouts? ›

Initially, the service was only available to Google Workspace customers, but in February 2021, Google started offering Google Chat to regular consumer accounts in “early access” until it was fully available in April 2021. Google replaced the original Hangouts with Chat and deprecated it on November 1, 2022.

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