If you're having trouble logging in to your account or resetting your password, review these tips. If you still have questions, please contact the technical support team at 800-735-2862.
| You don't have a user ID or password. | New users will receive a user ID and one-time password by email. If you have not been given a user ID and/or password, please contact the person in your organization that manages access to this site or a Fidelity representative. |
| Forgot your user ID | If you have forgotten your user ID, please contact a Fidelity representative. |
| Forgot your password | Reset Your Password |
| Need to change your password | Please log in to change your password from your profile. |
| Page is not loading correctly or you are receiving error messages. | Review troubleshooting hints. |
| You are not receiving email notifications. | Check email security and network setup. |
| You want to modify access for someone on your team, or check the status of an access request. | Contact your Fidelity representative and they will help you complete a form to change security attributes. |
| You want to delete or modify a plan. | Contact your Fidelity representative. |
Troubleshooting
If your page is not loading properly or you cannot log in, but don't see any error messages, here are some helpful tips.
Browser
Check to see if you are viewing this site with an older browser. For the best experience, please ensure you are using an updated browser.
- Microsoft® Edge®
- Microsoft® Internet Explorer® (Note: IE will no longer be supported by PSW after 12/31/2021)
- Firefox®
- Safari®
- Google ChromeTM
Cookies
If you enter your user ID and password and do not receive an error message, but stay at the login page, your browser may be blocking cookies. To fix this issue, please enable cookies for this site — enabling cookies will allow the page to display features you may not be able to see otherwise.
Slow Performance
If you have this site open in multiple browser windows, the system may run slowly and potentially cause errors. To improve the speed of this site, please make sure you only have one browser window open.
Still need help?
If you still have questions, please contact the technical support team.
800-735-2862
Monday through Friday
8:30 a.m. to 6:00 p.m. ET
To speed up the process, it is helpful to have the following information available:
- Relevant user IDs and plan numbers
- Details about the problem
- Exact error message, if applicable
- Any recent changes to the user ID’s access or the plan
