FAQ
How does my payment get processed?
When you pay a bill via Sniip, you authorise Sniip to receive funds from your nominated payment method. The bill amount will be held by us on trust for the specific purpose of paying your bill. Sniip will then process your bill payment to your biller on the day those funds are received.
Both you and Sniip acknowledge and agree that any and all funds which Sniip may receive for the purpose of making payments of your bills are held by Sniip on trust for you for that purpose and no other. Please refer to our full terms and conditions for more information.
Who does Sniip share my personal information with?
Sniip only shares the required transaction information with the service provider you make payments with for reconciliation purposes.
At Sniip, security is our priority. We never share your information with any other third party.
Why can’t I make a payment to another credit facility using my credit card?
Unfortunately, we are restricted from allowing payments to certain billers using credit facilities, as determined by BPAY and our banking partners.
This means, you aren’t able to pay credit facilities with a credit card or a debit card, but you can pay from a bank account.Paying from a bank accountis completely free in the Sniip app, and this way you are able to keep using Sniip to store and organise all your bills and invoices.
If you have any questions, please emailSniip Support Squador call(07) 3268 7710for more information.
How does Sniip store my credit card details?
Your credit card data is encrypted and securely stored. Credit/debit card details are only sent to verified third party payment gateways at the time of payment.
Is the Sniip app secure?
Great question!Absolutely.
Sniip is secure to use. We encrypt and safely store all data and monitor all transactions through our compliance department.
Credit/debit card or bank account information is only sent to verified third parties at the time of payment. Once you make a payment, we require you to verify your identity with your PIN or ID login.
Sniip is trusted Payer Institution Member (PIM) of BPAY.
Will I be asked to verify my identity?
Sniip is an authorised Payment Institution Member (PIM) of BPAY and undertakes significant compliance assessments in order to provide and maintain our service.
As a regulated Bill Payment Provider, Sniip is not dissimilar to a bank or financial institution and sometimes, we need to get to know you better.
As part of this commitment, Sniip is required to identify our customers for the purpose of addressing Anti Money-Laundering/Counter-Terrorism Funding risk, fraud and misappropriation risk, as well as requirements imposed by our banking and regulatory partners.
What happens if my biller refunds the payment?
As soon as we receive a refund from your biller, we will contact you about this. We immediately initiate the refund and will return the bill amount back to the card that you made the payments on. Please allow 3-5 business days for the amount to appear in your account.
Does Sniip have a transaction limit?
Sniip has no transaction limit. There are however, minimum and maximum payment amounts determined by each biller.
If you are making a large payment and are getting a declined message even though you believe you have the funds available to make the payment, we would suggest contacting your financial institution.
If your financial institution identifies a large transaction that seems out of the ordinary, it may be stopped or flagged as fraudulent. Once you contact your bank and explain that you are making a transaction via Sniip they should enable the transaction.If you have any questions or wish to discuss your transaction, please contact theSniip Support Squador call(07) 3268 7710.
