Microsoft Multi-Factor Authentication App - Install or Reinstall the App (2024)

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Instructions to install the Authenticator app or reinstall it for any reason (new phone, phone reset, etc.):

REINSTALLS

• BEFOREremoving the Authenticator app from your old device, go to theMy Sign-Ins pageandcheck toensure that you have added Phone as an authentication method. If you havenot, select+ Add Methods - Phoneand follow the prompts to add a phone number. If you need to change an existing phone number listed, selectChangeon the Phone line item.
  
• Delete your existingMicrosoft Authenticatorauthentication method.

INSTALL / REINSTALL THE AUTHENTICATOR APP

1. Install the Microsoft Authenticator app on your mobile device.When prompted,ALLOWCamera Access and Notifications.
2. From a PC or MAC computer, go to the My Sign-Ins page.
3. Select + Add method ->Authenticator app. Then, select the Add button.

4. From your mobile device's app store, installthe Authenticator app. Then,select Next on your computer.

5. On your mobile device,add yourUTRGV account to the Authenticator app:

• On your device, open the Authenticator app.
• Depending on your device'soperating system,tap theplus signor tap the3 menu dots, and then+ Add Account.
• SelectWork or school account.
• Select theScan a QR Codeoption (the Authenticator app will open your device's camera).
• When prompted,use your phone/device to scan the QR code displayed on the computer screen.
  • If you are using the same device to read the instructions and activate the Microsoft Authenticator app:
    • On the instruction page, selectCan't scan image(right under the QR code). A code and URL will be displayed.
    • On the Microsoft Authenticator app, tapOR ENTER CODE MANUALLY.
    • Copy and paste both the code and URLinto the Microsoft Authenticator appand selectFinish.
    • You are almost done.Please continue to step 5 and 6.

6. Fromthe My Sign-Ins page, check that your other authentication methods are complete and accurate.

• Microsoft Authenticator - Allows you to receive a push to the Microsoft Authenticator app. Additionally, the app generatesa one-time-use verification code (passcode) every 30 seconds, even when your device does not have service. To obtain a code, open the Authenticator appand tap your account.
  • To accept a push, tap to open the notification sent to your device, and tap Approve and enter the number provided from login screen.

• Phone -Allows you to receive a phone call or apasscode via SMS text. (Needed to set up the app on a new device).
• Alternate Phone - Allows you to receive a phone call.
• Email - Add yournon-UTRGV email address. This allows you to receive a password reset link via email.
• Office Phone- Allows you to receive a phone call.

7. Check to ensure your default authentication method is correct.Setting the default to "Microsoft Authenticator - notification" is strongly recommended.

• Access the My Sign-Ins page.
• To the right of "Default Sign-in Method," select Change.
• Use the drop-down field to select your desired default method and select Confirm. It is recommended to set your default to "Microsoft Authenticator - notification" due to its convenience and enhanced security.

You can check your authentication methods at any time from theMicrosoft My Sign-Ins page.

Additional Help

• If possible, visit the IT Service Desk. Your identification will need to be verified, so in-person assistance is easier.

Edinburg: ECCTR Lobby (next to the EMAGC building)
Brownsville: BMAIN 1.212A (near the U Central tower)
Monday - Friday,8:00 a.m. - 4:45p.m.
Closed onUniversityHolidays

• Call (956) 665-2020 or (956) 882-2020.
  Option 4 - School of Medicine support
  Option 5 - IT Service Desk
  

IMPORTANT: DO NOT APPROVE AUTHENTICATOR NOTIFICATIONS THAT YOU DID NOT REQUEST. DO NOT PROVIDE AN MFACODE TO ANYONE. HACKERS MAY ASK FOR A CODE VIA TEXT,PHONE, OR EMAIL-DO NOT PROVIDE IT.INFORMATION TECHNOLOGY STAFF WILL NEVER ASK FOR A CODE.

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