Loan Servicing
Loan Servicing Transition Updates
On October 21, 2024, MOHELA will begin servicing your student loans instead of Navient.
On January 30, 2024, Navient announced strategic actions to simplify the company and reduce its expense base.
One of those actions included outsourcing the servicing of its student loan portfolio to a third party. Navient will transition its student loan servicing to MOHELA.
Servicing transfers are a normal business practice that happens from time to time – you’ll simply be working together with MOHELA instead of Navient. While not much is changing (e.g., account number, contact information, etc.), we understand you may have questions along the way.
This page will be your central resource, helping you understand how everything works and – more specifically – what it means for you.
Here’s a checklist of what to expect. It contains important details, such as how to make payments and when you’ll have online access to your loans.
What is MOHELA?
MOHELA is a non-profit, governmental corporation dedicated to helping families successfully repay their student loans and is one of the largest student loan servicers in America. With more than 40 years of experience, MOHELA is committed to providing you a first-rate customer experience.
When it’s official... MOHELA will send you a welcome letter with your loan details. At that point, they’ll become your new student loan servicer, and you can access your MOHELA online account and contact them regarding your loans going forward.
Frequently Asked Questions
MOHELA is a non-profit, governmental corporation dedicated to helping families successfully repay their student loans and is one of the largest student loan servicers in America. With more than 40 years of experience, MOHELA is committed to providing you a first-rate customer experience.
MOHELA will begin servicing your loans on October 21, 2024. In the meantime, you’ll receive additional communications to keep you updated along the way. When it’s official, MOHELA will send you a welcome letter with your loan details.
Good news - not much is changing. Here's a quick snapshot of what to expect.
Stays the same
Your loan terms, interest rate, and benefits
Account number
The number you call to ask questions
Addresses to mail payments and send correspondence
Your user ID and password
Your Auto Pay enrollment (if applicable)
What's new
The website you use to log in to your account
Who you work with to manage your account and make payments
Here’s a checklist of what to expect. It contains important details, such as how to make payments and when you’ll have online access to your loans.
Servicing transfers are a normal business practice that happens from time to time. MOHELA is replacing Navient as the servicer of your loans. Please note: MOHELA is not purchasing or merging with Navient.
No action is needed. You will continue to receive your communications with MOHELA the same way you do today.
Your Auto Pay enrollment will automatically transfer to MOHELA.
Yes, any repayment plan options available to you and borrower benefits provided in your loan agreement will continue at MOHELA.
The loan owner holds the loan agreement and has the right to collect from the borrower.
A loan servicer handles details on behalf of the loan owner, such as collecting and processing payments and answering questions. As your new loan servicer, MOHELA will work with you on repayment plans and will assist you with other issues related to your student loans.
Once it’s official, MOHELA will send you a welcome letter letting you know your loans have officially transferred. At that point, you can begin to access your MOHELA online account, begin making payments to MOHELA, and contact MOHELA with any questions about your loans.
Continue to use the same address you use today to send payments. Once it’s official, you’ll just need to update who it’s addressed to on your check - MOHELA.
For any inquiries about this transition or other loan needs, please continue to contact Navient until MOHELA officially becomes your servicer.
Yes. Navient is transitioning its student loan servicing to MOHELA (with some rare exceptions, such as defaulted loans). Rest assured, we’ll provide you with a listing of your loans transferring to MOHELA in communications before and after the transfer.
No. When your loans transfer to MOHELA this will automatically be updated on their system.
Please wait to access your online account until your loans are officially with MOHELA (after you receive a welcome letter confirming your loan details). At that point, you’ll be able to use the same user ID and password that you use today – you’ll just be logging in to a different site.
The interest rate on your loan, whether fixed or variable, is governed by the terms of your loan agreement. The servicer must adhere to those terms when servicing your loan. Interest rates on federal student loans are set by Congress, whereas interest rates on private loans are set by the lender at the time of loan origination.
The interest rate may be variable or fixed for the life of the loan, depending on the terms of your loan agreement.
Learn about student loan interest.
