MoonPay: Everything You Need to Know (2024)

Get to know the three-year-old fintech company that aims to increase crypto adoption by making digital asset transactions as seamless as possible.

If you’ve read news about celebrities buying NFTs, you’ve probably often seen a company called MoonPay attached to them that helped facilitate the purchases.

MoonPay is a fintech company that launched in 2019 with a mission to increase cryptocurrency adoption. The company builds payment infrastructure for the crypto market and acts as a gateway to digital assets. MoonPay is most known for its NFT Checkout software solution that enables users to buy NFTs with credit cards, debit cards, Apple Pay, and other forms of digital payments.

Think of MoonPay as the PaPal for crypto transactions.

With that in mind, let’s take a deeper look at how MoonPay got its start and why celebrities trust the growing tech startup to facilitate a growing number of Web3 purchases.

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The MoonPay Origin Story

Miami-based MoonPay was co-founded by CEO Ivan Soto-Wright, and Chief Engineer Victor Faramond. Since closing two major venture capital rounds, the crypto payments service has been in a significant hiring push, expanding globally and launching new products and offerings.

MoonPay has since delivered more than $2 billion worth of crypto assets, has more than five million customers worldwide, and supports over 80 digital asset classes.

The platform has grown particularly popular over the past year because of its convenience; users don’t need a crypto wallet to make purchases through MoonPay, and can sign onto the platform through an existing Google account. On the backend, MoonPay handles buying the necessary crypto assets to complete an NFT purchase, then invoices a customer directly. This on-ramp, off-ramp service — that is, exchanging fiat currency for cryptocurrency and then back again — makes purchasing digital assets a seamless process.

Madonna has joined the Bored Ape Yacht Club — purchasing Ape #4988 for 180 ETH.

That's over half a million dollars. 😳 pic.twitter.com/gKWlD0VDNg

— Boardroom (@boardroom) March 25, 2022

Celebrities such as Post Malone, Madonna, Paris Hilton, Justin Bieber, Snoop Dogg, Ashton Kutcher, Gwyneth Paltrow, and more have used MoonPay’s services to purchase NFTs, most notably from the Bored Ape Yacht Club community. In Post Malone’s music video for “One Right Now,” you can quite literally see the superstar artist purchasing a Bored Ape using MoonPay’s platform.

Notable stars aren’t just using MoonPay’s platform because they trust its services, however; they are investing in it, too. The fintech company closed an $87 million financing round from more than 60 high-profile investors, including Steve Aoki, Justin Bieber, Snoop Dogg, Champ Medici, Maria Sharapova, Drake, Guy Oseary’s Sound Ventures, The Weeknd, and Gwyneth Paltrow’s Kinship Ventures.

The complete list of investors is listed here.

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“Web3 is radically changing the way we approach the business of entertainment, sports, and music,” Soto-Wright said in a press release. “Hollywood is using smart contracts and blockchain technology to assert their creative intellectual property rights. Major global sports franchises have used digital tokens and NFT collectibles to transform fan engagement. And recording artists are beginning to explore how NFTs can give them more control over royalty rights. These are the underpinnings of a creator economy renaissance, and our strategic investors are helping to lead that movement. We’re honored to work with them to help onboard the world to Web3.”

Before closing its financing round earlier this year, MoonPay raised $555 million at a $3.4 billion valuation in November 2021 in an all-equity Series A round led by Coatue and Tiger Global. The Web3 company has raised $642 million in venture capital since its inception. MoonPay’s Series A may be the biggest the crypto industry has seen, particularly coming from a bootstrapped startup.

HyperMint

MoonPay launched a new service in June called HyperMint, a developer-friendly self-service platform that lets anyone create, manage, and mint NFTs at scale. The company, which called this new offering “AWS for NFTs” in a blog announcement, created HyperMint after noticing the lack of user-friendly NFT infrastructure offerings.

At the product’s launch, Snoop Dogg’s reimaged Death Row Records announced that it’s using HyperMint to run its token-gated storefront. Notably, Universal Pictures is also using the new platform to explore creating utility around NFTs.

Partnerships

MoonPay has a growing network of more than 250 affiliate partners that have integrated its NFT Checkout service into crypto wallets and exchanges, applications, and websites. Customers can always use the company’s services directly on its site or through partner offerings, including MetaMask, Bitcoin Wallet, Binance DEX, NFT Trader, and Bitcoin.org.

Most recently, MoonPay announced that OpenSea added NFT Checkout to provide users with an easier and quicker purchase process.

BFF, the Web3 community empowering and educating women and non-binary individuals, named MoonPay as the official onboarding partner for its inaugural in-person events series kicking off this month.

What’s Next?

Soto-Wright said MoonPay aspires to become a public company despite the continued downturn across the crypto market. Since MoonPay’s platform supports a variety of digital assets, the company’s founders are confident it will continue to thrive.

We’ll be watching to see if and when MoonPay makes its IPO dreams come true.

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MoonPay: Everything You Need to Know (2024)

FAQs

Why is MoonPay unable to accept my transaction? ›

Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.

What is the MoonPay controversy? ›

In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...

Why is MoonPay asking for proof of income? ›

In order to ensure an appropriate trading experience for all MoonPay customers, we're sometimes required to ask for additional information on the source of customers' funds or how they are generated.

How long does it take for MoonPay to verify? ›

We verify accounts to keep everyone safe when using MoonPay Here's what to know about the time it usually takes: We can often process documents automatically, which only takes a few minutes. But sometimes, we'll need to review documents manually. And this may take longer — potentially a few business days.

Why is my transaction not allowed? ›

The message Transaction Not Allowed indicates a rejection on the side of the credit card provider for unspecified reasons. It doesn't necessarily mean that there is an issue with the card, but it does indicate that the bank will not approve this transaction. You will need to contact your bank for more information.

Why is my transaction unsuccessful? ›

The transaction may be rejected if the cardholder provides information that does not match what the issuing bank has on file. It can involve using an incorrect password or card number. For a successful transaction, all the details must coincide with the bank information.

Is MoonPay sketchy? ›

Is it safe to use MoonPay to buy and sell crypto? Keeping our customers safe is a top priority at MoonPay. We use strong security measures for your personal details and transactions and have satisfied over 30,000 TrustPilot customers and 250+ cryptocurrency services who trust our services.

What states don t allow MoonPay? ›

MoonPay cannot be used in these US states and territories: Hawaii. New York. Texas.

Can you trust MoonPay? ›

MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.

Why does MoonPay need my SSN? ›

At MoonPay, we are required to complete your identity verification to follow the Know Your Customer (KYC) laws. KYC is a multi-step verification process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.

Is MoonPay safe with debit card? ›

Payment & Customer Data

All data sent to or from MoonPay's infrastructure is encrypted in transit using Transport Layer Security (TLS) version 1.2 or later. All MoonPay data is encrypted at rest using AES-256 block-level storage encryption and stored in ISO27001 and PCI DSS compliant data centers.

What is the MoonPay daily limit? ›

Are there limits on how much I can buy online?
LevelRequirementsDaily Maximum Limit
1-Email -Phone Number -Personal Information$50
2-Identity Document -3D Liveness Check or Selfie -Card Verification (by request)$5,000
3-Proof of Address -Source of funds (by request)$10,000 – card payments $50,000 – bank transfers

Why does MoonPay keep declining? ›

Error: "Your transaction has been declined"

Ensure you've correctly completed the identity and document verification process. Please refer to the identity verification FAQ page. Try again with a different card (Visa or Mastercard), issued by a different bank. Try again using a different payment processor.

Do I need KYC for MoonPay? ›

If this is your first time using MoonPay, you will also need to complete MoonPay's Know Your Customer (KYC) process. You will be asked to provide personal information and submit a valid form of ID.

Why does MoonPay need my ID? ›

Moonpay verifies your identity during the first transaction to comply with anti-money laundering regulations. Crypto purchases can only be made after this one-time check has been completed. An identity document and two selfies are required for Moonpay KYC. Moonpay can be verified via the web or on a mobile device.

Does MoonPay not work in the US? ›

Discover the convenience of selling cryptocurrency using multiple payment method options supported in the EU and US. Simply create and verify your MoonPay account, then add your bank account or card payout information to get started.

What debit cards work with MoonPay? ›

On-Ramp
Payment MethodNon-USUS
Credit/debit card (including MasterCard, Visa, and Maestro)
Apple Pay
PayPal
Google Pay (supported only on Android devices)
4 more rows

Why would a crypto transaction fail? ›

If you sent a transaction, and it failed, the most likely cause is a lack of gas: you "ran out of gas", in other words, the transaction had a cost in gas that, when multiplied by the gas price, resulted in a total amount of the network's native currency that was greater than what you had in your wallet.

Why am I unable to purchase Bitcoin? ›

Unable to buy crypto or add cash

There are various reasons you might not be able to buy crypto or add cash: Your account may have been temporarily disabled. Buy/sell services may have been disabled. Your account may not be recognized as a trusted payment source.

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