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Get help with some common questions about your Post Office Mortgage, and find out how to contact us with a query or a complaint.
We’re no longer accepting new mortgage applications
If you’ve applied for a new mortgage with us, we’ll continue with your application and make sure you’re kept up to date. Log in below to see which stage your case is at.
If you have a mortgage with us, don’t worry. Your mortgage won’t be affected by this change.
Visit the Bank of Ireland website to find out how you can manage your mortgage. This includes getting a new deal, borrowing more money, and moving home.
You can also log in to your mortgage hub below to manage your account. If you haven't registered your details with us before, visit our registration page and start using your hub today.
Manage your account
Check your balance, find out about new offers and more by using your online account
Log in online
Your online mortgage portal allows you to perform a range of activities.
Contact us
If you want to discuss an existing mortgage or talk to us about an application, give us a call.
By phone
Call us on: 0800 707 6206
Monday to Friday: 9am – 5pm
Closed Saturdays, Sundays and bank holidays
Send us a message
Log into your account online to use the secure messaging tool.
Complaints
If you’re not happy we’d like to know so we can do our best to put things right. As your mortgage is provided by Bank of Ireland, complaints about your mortgage should be made using the following details
By email
Write to: lending.resolutions@boipluk.co.uk
By phone
Call us at: 0800 953 0025
Monday to Friday: 9am – 5pm
Closed Saturdays, Sundays and bank holidays
By post
Write to us at: FREEPOST
Customer Relations Mortgage
Bank of Ireland
We aim to get back to you within 5 working days of hearing from you to acknowledge your complaint. Please note you are unlikely to receive a resolution to your complaint in this correspondence. We aim to write to you within four weeks with resolution of your complaint. If we can’t deal with your complaint within eight weeks of receiving it, we’ll write to you to let you know what we plan to do next.
If, after eight weeks, you are dissatisfied with the outcome, you can contact the Financial Ombudsman Service.
Taking complaints further
If you’re not satisfied with how we’ve handled your complaint, you can refer it to the Financial Ombudsman Service.
Contact the Financial Ombudsman Service
Please make sure you’ve been through our own complaints procedure first. You should contact the ombudsmen within six months of our final decision.
By post
Write to: Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR London
By phone
Call: 0800 023 4567
or 0300 1239 123
Monday to Friday: 8am - 5pm
Saturday: 9am - 1pm
Closed Sunday and bank holidays
By email
Write to: complaint.info@financial-ombudsman.org.uk
Website
Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
