Frequently asked questions
In My Allianz you can only change one login credential in any 24-hour period for security reasons.
If you need to change both credentials at the same time, give us a call on 13 1000 for assistance.
Your account may be locked or there may be another reason why your credentials don’t work. Give us a call on13 1000 for assistance. We're here to help.
If you can’t see all your policies, give us a call on13 1000 for assistance. We're here to help.
All policies
Yes,you can update your payment details quickly and easily using My Allianz.
For all policies bought before 9 September, 2021:
Log in to My Allianz and follow these steps:
1. Click 'My Policies'
2. View Policy Details
3. Select 'View Payment Details'
4. Update Payment Details
For Motor Insurance policies bought after 9 September, 2021:
Log in to My Allianz and follow these steps:
1. View 'My Details'
2. Select 'Wallet'
3. Select the details you want to change
For all policies bought before 9 September, 2021:
Log in to My Allianz and follow these steps:
1. Click 'View Policies'
2. View Policy Details
3. Select 'Confirmation of Insurance'
For Motor Insurance policies bought after 9 September, 2021:
Log in to My Allianz and follow these steps:
1. Click 'All Policies'
2. Select 'Documents'
3. Select 'Create Certificate of Currency'
We’re sorry you’re thinking about leaving us. You can cancel your policy at any time by calling us on 13 1000.
Before you call us, it’s a good idea to review your policy so you’re familiar with how our cancellation process works. Make sure you have your policy details ready for our consultant. They’ll need to confirm your details over the phone.
If you’re looking for ways to manage your premium, you might like to consider:
- increasing your excess to lower your premium1
- changing your payments from annual to monthly
- getting a ‘policy health check’ to review your cover with one of our consultants
Depending on your policy, other options may be available. Talk to us about your cover, we’re here to help.
If you cancel your policy, we’ll send you a confirmation notice by email to tell you when your cover ends. Your cancellation will usually be effective 14 days from the date of your confirmation notice. For further details, see the relevant PDS.
If we cancel your policy, we’ll give you notice in writing before the cancellation date either in person, by email, or by post. Our notice period is three business days.
Life can change without warning, and insurance can help you look after the things you love. Check your cancellation details and your new insurance policy carefully to make sure there are no gaps in your cover. Make sure you’re not underinsured as this could result in out-of-pocket expenses if you need to make a claim. It’s important to make sure you take out adequate cover that suits your needs.
Motor Insurance policies purchased after 9 September 2021
You can amend your vehicle or parking address online. Note: if you need to make these changes to policies bought before 9 September 2021, give us a call on 13 1000
Yes. Log in to My Allianz and click‘Get a quote’ to get started.
