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User profile for user: awiza
awiza Author
User level: Level1 7 points
i dropped my apple pencil but the tip is not broken, and the inside of the tip does not seem broken either. the pencil is charging, but unfortunately it's not responding. what do i do?
iPad mini 6 Wi-Fi
Posted on Jan 20, 2022 9:10 PM
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024 User level: Level10 286,362 points
Posted on Jan 21, 2022 2:36 AM
If your Apple Pencil has been dropped onto a hard surface, despite having no visible physical damage the Pencil, the Pencil may have suffered internal [shock] damage from the impact. The tip transducer is a fragile component - and despite appearing to be intact, may have suffered irreversible damage.
Here is one of the better troubleshooting guides - which may help with troubleshooting:
https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/
If you are able, try testing the Pencil with another iPad. If the Pencil pairs - but is otherwise unresponsive - you will have confirmed that the Pencil itself has been damaged.
Alternatively, you might visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess both your Pencil and iPad:
Genius Bar Reservation and Apple Support Options - Apple
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User profile for user: LotusPilot
LotusPilot
Community+ 2024 User level: Level10 286,362 points
Jan 21, 2022 2:36 AM in response to awiza
If your Apple Pencil has been dropped onto a hard surface, despite having no visible physical damage the Pencil, the Pencil may have suffered internal [shock] damage from the impact. The tip transducer is a fragile component - and despite appearing to be intact, may have suffered irreversible damage.
Here is one of the better troubleshooting guides - which may help with troubleshooting:
https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/
If you are able, try testing the Pencil with another iPad. If the Pencil pairs - but is otherwise unresponsive - you will have confirmed that the Pencil itself has been damaged.
Alternatively, you might visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess both your Pencil and iPad:
Genius Bar Reservation and Apple Support Options - Apple
Link
User profile for user: k_p95
k_p95
User level: Level4 3,996 points
Jan 21, 2022 12:58 AM in response to awiza
Hi,
Sorry to hear you are having issues with your Apple Pencil.
First, confirm you are updated to the latest iPadOS 15.2.1. If you are not, update your iPad.
If you are updated, I would recommend forgetting the Pencil in Settings > Bluetooth, and then reset your network settings on your iPad.
- Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
If that does not resolve your issue, contact Apple Support for further assistance.
- Connect Apple Pencil with your iPad
Link
My apple pencil fell to the ground but it isn't physically damaged but it's not responsive.
