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My phone number is being used by a scammer
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Megan10
Level 1: Joiner
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on 28-11-202311:47
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on 28-11-202311:47
Hi,
I keep getting phone calls off random numbers from people I don't know saying they have just had a missed call from me and end up calling me back.
I believe there is a scammer who is using my number or changing the caller ID to my number, not sure what but I keep recieving these calls from random people asking why I called them and you can literally see in my call logs I have not called them or pocket dialed them or anything.
I adamantly do not want to change my phone number, I've had my number since I was 11 years old.
Please can you help stop this happening,
Thank you,
Megan
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MI5
Level 94: Supreme
- 148899 Posts
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on 28-11-202312:27
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on 28-11-202312:27
@Megan10
Number spoofing scams are not uncommon.
Fraudsters spoof numbers to increase the chances of people they are calling answering the call as many won't answer unknown numbers etc.
OFCOM have some info about it but in reality, there's nothing you can do and the fraudsters will change to a different number in a day or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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on 28-11-202311:57
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on 28-11-202311:57
@Megan10
We're just customers like you but it sounds as if you need someone to access your account which can't be done from here
Give O2 a call on 202 or 0344 809 202 (Contract) 4445 or 0344 809 222 (PAYG)
Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).
Report it to Action Fraud
https://www.actionfraud.police.uk/
Veritas Numquam Perit
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Enlli
Level 67: Unsung hero
- 7800 Posts
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on 28-11-202312:17
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on 28-11-202312:17
Join the club. Mine every few months and it's a Vodafone number ported to EE. It's not unique to O2
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on 28-11-202312:27
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on 28-11-202312:27
@Megan10
Number spoofing scams are not uncommon.
Fraudsters spoof numbers to increase the chances of people they are calling answering the call as many won't answer unknown numbers etc.
OFCOM have some info about it but in reality, there's nothing you can do and the fraudsters will change to a different number in a day or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mark60
Level 1: Joiner
In response to Cleoriff
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on 29-11-202321:35
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on 29-11-202321:35
Give O2 a call on 202 or 0344 809 202 (Contract) 4445 or 0344 809 222 (PAYG)
But remember to add the 0
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