What is MyPass?
MyPass is the first horizontal all-in-one Made in Italy Destination APP that allows you to connect different services of a destination, allowing tourists and residents to benefit from an integrated and multiservice system. With MyPass you can book and purchase activities, experiences, and services such as tickets to tourist attractions, museums, book a private transfer (NCC), purchase local public transport tickets (TPL), make a stop in parking lots in the structure, access to theaters and concerts, book a tour with licensed guides.
Do I need to create a MyPass account to book a service?
Yes, you must first create an account, and is very simple. Download the APP MyPass and record using your email address or third-party accounts, such as Facebook, Google, or Apple ID.
Why should I buy on MyPass instead of on site?
By booking through the MyPass APP you can compare many products including guided tours and additional services that may escape you on site. Furthermore, by booking online, you will secure a ticket for the date and time you prefer. Finally, the booking and purchasing tickets through APP will allow you to skip the queues at the checkout or the ticket office, by going directly to the services you have selected and gaining in terms of time and stress. Given the current pandemic situation, it is also recommended to avoid gathering to facilities to maintain a high level of security.
How can I book a service?
Search on MyPass for the activities you are interested in, select the ones you want to book, choose a date if required, and access the payment page. Finalize the payment and start your itineraries!
How can I check the availability of the attraction?
The calendar on the product page of each facility or service allows you to easily select your preferred date for the visit. If a date is displayed as unavailable for a specific day, means that the structure has sold out or closed, or that admission is free on that date. If there are no dates available for more than a month, we could not have tickets yet. In this case, we suggest you re-check the availability at a later time.
The times are indicated in my time zone or according to the destination?
All times are shown in the time zone of the place of the activity; For example, if you read that an activity in Venice starts at 9:00 am, which means that begins at 9:00 am CET (Central European Time).
Does my ticket have a specific day and time of validity?
Yes, tickets have a specific validity day you have to choose according to your availability. The time of validity depends if it is asked to select a time slot to use a service. This does not apply to tickets for public transport that provide the self-convalidation system. In such a case is not expected one day and a specific timetable, but the ticket will be benefited if necessary.
I want to select multiple tickets, but the system does not allow me.
If you can not select more than a certain number of tickets for a date or a specific time, it means there is no availability for this date/time or the maximum number of tickets that we are authorized to sell by date/time is been achieved. In both cases, you’ll want to change the date/time.
Can I book for a third person?
Admission tickets are not names, so you can book and purchase activities or contract services. If the titles must be nominal, as specified on the partner’s page, simply indicate the name and surname of the person for whom the reservation is to be made.
Where do i find my ticket?
Your tickets are available within the APP MyPass. On the Home page, at the top right, you will find an icon with tickets, by clicking on it you can see – and show in the structure – all the tickets both valid and past that you have purchased.
I made a reservation but I have not received a confirmation email. What should I do?
Check that the email is not in the folder “Spam” or “Promotions”. Remember that it may take up to 30 minutes after completion of the order to receive confirmation. If you do not find the email, please contact our Support Center.
I made a reservation but the ticket does not have a QR Code. What should I do?
Do not worry. The MyPass system allows you to cancel any reservations and purchases for up to 24 hours before the activity or service. Therefore, only 24 hours before the QR Code will appear on your ticket or voucher. If you do not have an active QR Code on the day of the event, contact our ** Assistance Center ** immediately
What are the cancellation policies?
In order to ensure maximum flexibility for users, MyPass provides the possibility to cancel bookings made up to 24 hours before the due date, at no extra charge. It is always advisable to check the cancellation policies for each individual service offered as the rules may differ depending on the partner.
Can I change a reservation?
Unfortunately, it is not possible to change a reservation. Given the cancellation policy of MyPass, we recommend that you cancel your reservation and make a new one.
Can I partially cancel a reservation?
Unfortunately, it is not possible to cancel only some of the tickets purchased. We recommend that you cancel the entire reservation and create a new one.
What is the difference between Ticket and Voucher?
The difference between the two types of tickets consists in the fact that the ticket allows direct access to the facilities or services, while the voucher must necessarily be shown at the ticket office or at the automatic cash desk in order to obtain the correct access ticket.
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To provide our service, MyPass has to bear the costs. The booking fee includes costs for booking tickets, such as payment processing fees. It also covers the provision of customer service and all charges imposed by our suppliers. We can avoid an additional cost for the majority of the structures but, unfortunately, this is not possible everywhere. If in the summary of your order you see the words “booking cost”, it means that the structure for which you have booked is one of those for which we are forced to charge expenses to cover costs.
