Need help logging in? - Edfinancial Services (2024)

FAQs

Need help logging in? - Edfinancial Services? ›

Call us at 800-337-6884 and make a payment with a Customer Service Representative or 24/7 through our automated phone system.

Call us at 800-337-6884 and make a payment with a Customer Service Representative or 24/7 through our automated phone system.

All accounts have now been moved to the new platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.StudentAid.gov/MyAccount.

If you're having trouble logging in, you can navigate to Edfinancial.StudentAid.gov/MyAccount and select "Forgot Password" or "Forgot User ID" and follow the on-screen prompts.

Under SAVE, your remaining balance will be forgiven after 20 or 25 years (you may qualify for forgiveness after 20 years if the loans being repaid under the SAVE plan include only loans you received to pay for undergraduate study, whereas you may qualify for forgiveness after 25 years if the loans being repaid under ...

Borrowers interested in receiving student aid forms, student loan statements, notices, written communications, and publications in alternative formats should contact us directly at 1-855-337-6884 or by email through our Customer Service Form.

You will need your social security number and will be asked to confirm demographic information that we have on file for you. Once you log in you will be able to view your new account number under your “Profile” tab.

If your account username and password don't allow you to access the site, double-check your phone number or email. You might find that the info associated with your account is an older school email or a parent's email or phone. Select “Forgot My Username” or “Forgot My Password” to try the account recovery options.

Over 2.5 million borrowers who have taken out student loans with either the Oklahoma Student Loan Authority (OSLA) or Edfinancial had their personal information exposed in a data breach this summer.

I received notice that my account was moved to the new student loan servicing system, but why do I still need to create a new online account? With the new student loan servicing system, there is a new online borrower portal. You will need your social security number and will be asked to change your password.

Is Edfinancial federal or private? ›

No, EdFinancial student loans are federal student loans, and you have to fill out the Free Application for Federal Student Aid (FAFSA) to apply for federal student loans and grants. Note that if you accept more federal loans, the loans could be assigned to a different servicer.

You can locate your account number on your latest statement or in your online account.

As an Admin user you can reset your password on the Admin login portal here: https://admin.edapp.com/login. Simply click on 'Forgot Your Password' and follow the prompts. You can send a 'magic link' to your email address which will allow you to login in through the link.

If your student loan balance is suddenly showing zero, some of the many reasons could be: Your federal student aid or private student loans were forgiven. You've completed one of the student loan forgiveness programs. You qualify for Public Service Loan Forgiveness (PSLF), or.

In Grace (6 months) A grace period is the time in between graduation (or a drop below half-time enrollment) and the time your first payment is due. The grace period is usually six months, but it may be more or less depending on the type of loan.

If you have loans that have been in repayment for more than 20 or 25 years, those loans may immediately qualify for forgiveness. Borrowers who have reached 20 or 25 years (240 or 300 months) worth of eligible payments for IDR forgiveness will see their loans forgiven as they reach these milestones.

In case of errors or questions about electronic transfers related to a Possible Loan, call us at 844-849-7207 or write us at help@possiblefinance.com as soon as you can. For errors or questions about electronic transfers or transactions for a Possible Card, please review the Cardholder Agreement.

Reach out to your college's or university's financial aid office for information about your federal student loan options. Additionally, you can call the U.S. Department of Education's Federal Student Aid Information Center at 1-800-4FED-AID (1-800-433-3243).

Start with your student loan servicer

The federal government and many private lenders assign each borrower a student loan servicer. Your servicer should be your first point of contact for student loan help. You can find your federal student loan servicer by logging into your My Federal Student Aid account.

EdFinancial Services is one of several loan servicers contracted by the federal government to manage billing for federal student loans. Based in Knoxville, Tennessee, EdFinancial has been in the student loan business for over three decades and services loans for over five million borrowers as of August 2023.