Netflix says account is already in use (2024)

FAQs

Netflix says account is already in use? ›

To fix the problem: On a different device using your account, stop playing Netflix or close the Netflix app. If you don't know which devices on your account might be playing Netflix at the same time, you can check which devices recently watched.

If you can't sign in on any device

Try signing in to your Netflix account on a different device. If you can't sign in on any device, you might need to update your account. These articles might help: Forgot or need to change your Netflix password.

Too many people are using the account

Solution: Make sure that no one else is using your account before trying to stream again. If you're not sure what other device was streaming, check your recent Viewing Activity. (If your account has multiple profiles, make sure you check the Viewing Activity for each one).

This error on your Android phone or tablet, iPhone, or iPad means you've reached the maximum number of download devices your Netflix plan allows. To see your current limit, go to your Manage Download Devices page.

Sorry, but your account can't be used on this device. This error means your device is not certified for use with Netflix and can't be used to watch TV shows or movies. For information about your device's certification or to get help, contact the company that made your device.

If you didn't create your account directly with Netflix or bought or received your account from an unauthorized retailer, you'll need to sign up for a new account in the same country where you will use it. To see which payment options are available in your country, go to How to pay for Netflix.

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.

Your Netflix account is in use on too many devices. It means the maximum number of devices allowed to watch at the same time using your Netflix account has been reached. Your Netflix plan determines how many devices are allowed to watch at the same time using your account.

You can create profiles for members in your household, allowing them to have their own personalized Netflix experience. Your account can have up to five individual profiles, and you can set a maturity rating level on each one.

With a Household account, users can stream content on one to four devices at once. How many accounts can be added to Netflix Household option? Five members can be added to the Netflix Household including the owner.

Can I use my Netflix account at my vacation home? ›

Can I use my Netflix account at my vacation home? Absolutely! If your vacation home has a stable internet connection and a device compatible with the Netflix app, such as a smart TV, tablet, or computer, you can use your Netflix account just like you would at your primary residence.

Netflix allows you to watch on multiple devices at once, which is convenient for family sharing. Depending on the kind of Netflix plan you have, you can stream video on 1 to 4 devices at once. You can also create up to 5 Netflix profiles, so everyone can have their own recommendations.

See devices signed in on your account

Go to the Manage Access and Devices page to see a list of devices with recent streaming activity on your account. You'll also find additional information about each device, including: Device type. The most recent Profile used to stream on the device.

The Netflix app will not work with several TV models produced between 2010 (D-Series) and 2011 (E-Series). 2 When will the Netflix app stop supporting old TVs? The Netflix app will stop working on devices manufactured between 2010 (D-Series) and 2011 (E-Series). on August 19, 2023.

If you signed in to Netflix from a device that is not part of your Netflix Household, you can create an account to fix the issue. If you signed in to a TV that is part of your Netflix Household but see this error, you will need to verify that the TV you are using is part of your Netflix Household.

This issue can happen if your Netflix membership is no longer active or currently on hold. To fix the problem, you might need to: Restart your Netflix account. Resolve a payment issue.

The login information you entered does not match an account in our records. This error usually happens when the email or password being entered isn't correct, or when data stored on your device needs to be refreshed.

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.

It means a temporary issue is stopping your device or network from connecting to the Netflix website. To fix the problem, close all browser tabs or windows where Netflix is open, then try Netflix again. If that doesn't work, it means we can't connect your account to the Netflix service right now.