Netflix says 'Device failure occurred. (501.-1019)' (2024)

FAQs

Netflix says 'Device failure occurred. (501.-1019)'? ›

(501. -1019)' It typically points to information stored on the device that needs to be refreshed.

(500. -117)' It often means there's data on the device that needs to be refreshed.

It usually means that your browser needs to be refreshed, or that there's a problem with your network connection.

Sorry, but your account can't be used on this device. This error means your device is not certified for use with Netflix and can't be used to watch TV shows or movies. For information about your device's certification or to get help, contact the company that made your device.

(501. -1006)' It typically points to information stored on your Android phone or tablet that needs to be refreshed.

(501. -1019)' It typically points to information stored on the device that needs to be refreshed.

Go to Netflix.com and log in. Click on one of the profiles listed so that you can access the settings menu. Hover over your profile image (or the green icon if you haven't set a profile picture) and click on “Your Account” from the dropdown menu. Once open, select “Sign out of all devices” under the “Settings” section.

On both versions of the standard plans, you can have up to two devices streaming at the same time. This goes up to four simultaneous connections on the Premium plan. How many user profiles can you have on Netflix? Netflix offers up to five profiles per account.

We are not currently experiencing an interruption to our streaming service.

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

Can I use Netflix in two different houses? ›

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.

1 What TV models will Netflix no longer support? Netflix will no longer support the app on TV models produced between 2010 (D-Series) and 2011 (E-Series) starting from August 19, 2023.

This message means Netflix wasn't able to associate your device with your Netflix Household. If you're using a device that's not associated with the Netflix Household, please create your own account to enjoy Netflix.

Sorry, this device can't be removed now. This error message means you've removed too many devices with downloads from your Netflix profile.

It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.

This error on your Android phone or tablet means a data issue with your device stopped Netflix from working. Go to your device's home screen or apps list. Tap and hold the app, then tap App info. Tap Force stop > OK.

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

If your device isn't certified, you'll need to use a supported device to watch Netflix. We recommend contacting your device's manufacturer to ask for a Play Protect certified device. To learn more, go to Google's support page about Play Protect certification.