FAQs
When trying to download the Netflix app, this message may appear on your Android phone or tablet: This app is not compatible with your device. This message usually means your device can't get the Netflix app from the Google Play Store because it isn't Play Protect certified.
How to fix Netflix your device isn't compatible with this version? ›
Netflix says, 'Your device isn't compatible with this version. '
- Open the Play Store app.
- In the upper right, tap your Profile icon.
- Tap Settings > About.
- Under Play Protect certification, check your device's certification status.
1 What TV models will Netflix no longer support? Netflix will no longer support the app on TV models produced between 2010 (D-Series) and 2011 (E-Series) starting from August 19, 2023.
Why does Netflix not recognize my device? ›
Make sure your smart TV, streaming device and iPhone or iPad are all on the same WiFi network. It means Netflix couldn't find any devices on your Wi-Fi network to cast or screen mirror to. These steps will fix the most common causes of this issue, after each step try Netflix again.
How can I make my TV compatible with Netflix? ›
If your TV has an app store, search for Netflix to see if the app is available. Note:Sometimes a device update is needed to find and install the Netflix app. If you're not sure how to update the system software on your TV, check your owner's manual or contact the manufacturer.
How do I make my phone compatible with Netflix? ›
How to use Netflix on your Android phone or tablet
- Open the Play Store app, then search for "Netflix".
- In the list, find and tap the Netflix app.
- Tap Install.
- Exit the Play Store app,
- Go to your device's home screen or apps list, then tap the Netflix app.
- Enter your email and password, then tap Sign In.
Updating your Android.
- Make sure your device is connected to Wi-Fi.
- Open Settings.
- Select About Phone.
- Tap Check for Updates. If an update is available, an Update button will appear. Tap it.
- Install. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. Tap it.
If your device isn't certified, you'll need to use a supported device to watch Netflix. We recommend contacting your device's manufacturer to ask for a Play Protect certified device. To learn more, go to Google's support page about Play Protect certification. Was this article helpful?
Why won't Netflix work on my smart TV anymore? ›
Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.
Why can't I get Netflix on my other TV? ›
If you signed in to Netflix from a device that is not part of your Netflix Household, you can create an account to fix the issue. If you signed in to a TV that is part of your Netflix Household but see this error, you will need to verify that the TV you are using is part of your Netflix Household.
If you have more than one Netflix-compatible device, you can switch devices at any time. Your membership plan determines the number of screens you can watch at the same time, but it does not restrict the number of devices you can associate with your account.
Why does Netflix say not compatible with my device? ›
Reinstall the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install. These steps will also reinstall the app: Open the Play Store app, then search for "Netflix." In the list, find and tap the Netflix app.
Why is my Netflix account not supported on this device? ›
It usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans. To fix the problem, follow the steps for your device. This error happens if an ad-supported plan can't be used with your device.
How do I fix Netflix device error? ›
Netflix says 'Device failure occurred. (501. -1019)'
- Turn off your phone or tablet. Make sure it's turned off, not just locked.
- Turn it back on.
- Try Netflix again.
It typically indicates that your device is not compatible with the most recent version of the Netflix app. Follow the steps to check your iOS version below to determine if you can download Netflix on this device. To download the Netflix app, your iPhone or iPad must have iOS/iPadOS version 16 or later installed.
How to fix the Netflix service is not available on your device? ›
Netflix says 'Netflix is Currently Unavailable. '
- Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
- Open a web browser and go to netflix.com/clearcookies.
- From the top right, click Sign In.
- Sign in to your Netflix account.
You need: A compatible device: Android phone or tablet: Generally, available for devices on Android 11+ with high-performance CPUs and GPUs. iPhone, iPad, or iPod: iOS/iPadOS 16 or later, with an A13 or newer CPU.
