Netflix says 'Your plan does not support streaming on this device.' (2024)

FAQs

Netflix says 'Your plan does not support streaming on this device.'? ›

This is because either the Netflix app or software on the device can't be updated to a version that supports ads. You can check which Netflix plans your TV or TV-connected device supports. To watch Netflix on this device, you'll need to change to an ad-free plan.

When trying to download the Netflix app, this message may appear on your Android phone or tablet: This app is not compatible with your device. This message usually means your device can't get the Netflix app from the Google Play Store because it isn't Play Protect certified.

Sorry, but your account can't be used on this device. This error means your device is not certified for use with Netflix and can't be used to watch TV shows or movies. For information about your device's certification or to get help, contact the company that made your device.

1 What TV models will Netflix no longer support? Netflix will no longer support the app on TV models produced between 2010 (D-Series) and 2011 (E-Series) starting from August 19, 2023.

If you get the error code E118 or this message: Your plan does not support streaming on this device. Go to Your Account on netflix.com to change your plan. It usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans.

This is typically because the Netflix app or software on the device can't be updated to a version that supports livestreaming, or is no longer actively supported.

A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch Netflix. You can manage who uses your account by setting a Netflix Household.

This message means Netflix wasn't able to associate your device with your Netflix Household. If you signed in to Netflix from a device that is not part of your Netflix Household, you can create an account to fix the issue.

Or, upgrade your Netflix plan to allow more devices to watch at the same time (up to 4 with the Premium plan).

Why won't Netflix work on my smart TV anymore? ›

Firstly, check your internet connection, as a stable and strong Wi-Fi signal is essential for streaming services. If your connection is fine, try restarting your TV and Netflix app. Sometimes, outdated software can cause problems, so ensure your TV's firmware and the Netflix app are updated to the latest version.

If your TV has an app store, search for Netflix to see if the app is available. Note:Sometimes a device update is needed to find and install the Netflix app. If you're not sure how to update the system software on your TV, check your owner's manual or contact the manufacturer.

It means your Android device might not meet the Google Play Store requirements for downloading the Netflix app. Open the Play Store app. In the upper right, tap your Profile icon. Tap Settings > About.

'Sorry, your account can't be used on this device. ' This error message means your current Netflix plan allows watching only on a mobile phone or tablet. To watch Netflix on a web browser, you'll need to choose a different Netflix plan.

Make sure your smart TV, streaming device and iPhone or iPad are all on the same WiFi network. It means Netflix couldn't find any devices on your Wi-Fi network to cast or screen mirror to. These steps will fix the most common causes of this issue, after each step try Netflix again.

It appears to be an issue with Google's Android operating system. To fix the “your device is not compatible with this version” error message, try clearing the Google Play Store cache, and then data. Next, restart the Google Play Store and try installing the app again.

If your TV has an app store, search for Netflix to see if the app is available. Note:Sometimes a device update is needed to find and install the Netflix app. If you're not sure how to update the system software on your TV, check your owner's manual or contact the manufacturer.

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.