I recently created a new account to sell items in a new category. Initially, I bought a few items to increase my feedback. Last Sunday, I tried to add my bank account to the account so that I can start selling. I was having trouble adding my bank account. It kept giving me the error message 'Sorry, something went wrong. Please try again later.' I tried using different browsers, changing my ebay email address (suggested by someone else experiencing the same error) and using different bank accounts. Eventually, one bank account was accepted. I noticed I added the wrong bank account though and it was not an account I could make payments out of (I received micotransaction payments in the verification process but it wasn't automatically paid back). I had listed one item on the new account and I decided to end the listing given the issues with adding a bank account. Later on the same day, I received an email saying that my new account was hacked. The next day, Ebay sent an eBay Bid Cancellation Notice emails for the items I purchased in the past. 3 minutes later, it sent a MC999 suspension email:
"Your eBay account has been suspended because recent account activity has raised security concerns. We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm--even unintentionally--to the eBay community.
Unfortunately, you won't be able to use eBay in any way. This includes using another existing account or registering a new account.
Any outstanding fees will be due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file."
At the same time, I was also sent a MC113 permanent suspension email:
"Your eBay account has been permanently suspended because we noticed activity that we believe is a risk to our community. This means the following: The safety of our community is a top priority for us, so our decision to permanently suspend your account is final and can’t be appealed. "
- You can’t buy or sell on eBay any longer. Any other accounts that you own or that are associated with this account have also been suspended.
- Outstanding selling fees are due immediately, and any amounts that you haven’t previously disputed will be charged to the payment method we have on file.
I have used Ebay Chat to talk to the agents but they won't give me any other information about my wrongdoing and I am unable to appeal the decision.
This suspension means my other selling account is also restricted and I cannot access funds for items I've already sold.
Anyone with similar experience to this?
