Nexo Help Center (2024)

FAQs

How do I unrestrict my Nexo account? ›

Web platform:

Log into your Nexo account and click 'My Profile' > 'Settings'. 2. Make sure that the 'Automatic Collateral Transfer' toggle is on. Then, enable the 'Unlock Fixed Terms' toggle.

Sending an email to support@nexo.com.

ISO/IEC 27001 guarantees that Nexo's cyber security infrastructure is of the highest standard. Being ISO/IEC 27001 certified, Nexo is now raising the bar for the entire blockchain space, by utilizing the most rigorous policies, impeccable risk assessment, data protection, and state-of-the-art cybersecurity.

Important: The Nexo Services are unavailable to citizens or residents of certain jurisdictions, including where restrictions may apply, such as Bulgaria, Estonia, the USA, and Canada.

Typically, you cannot withdraw money from a restricted bank account. Depending on who placed the restriction, and why it was placed, your ability to withdraw funds could only be limited, or completely restricted. It's best you contact your bank to see if you can make any withdrawal from your account.

You must hold a valid Visa or Mastercard in the same legal name as your Nexo account for your transfers to be processed. To use our Withdraw to Card feature, you must pass the Identity Verification process and must not be residing in an unsupported country.

Nexo agreed to compensate the SEC for USD 45 million and to stop offering its undeclared loan products to US citizens. This means that Nexo has agreed to pay a fine, whether or not the company was responsible for what it was accused of.

Today we are announcing the regrettable but necessary decision that Nexo will be phasing out its products and services in the United States in a gradual and orderly fashion over the coming months.

In April, London-based crypto-services firm Nexo teamed up with Mastercard to launch a credit card backed by cardholders' cryptocurrencies. Nexo, founded in 2018 by Antoni Trenchev, Kosta Kantchev and Kalin Metodiev, says it manages $15 billion in assets for more than 4 million users worldwide.

Cryptoasset lender, Nexo Capital Inc., was sued in London by investors who allege they were blocked from withdrawing parts of their $126 million in assets from the exchange in March 2021, when one Bitcoin was worth more than $54,000.

Who is behind Nexo? ›

Here is the team behind the crypto NEXO (NEXO): Kosta Kantchev: Founder and Board of Director. Antoni Trenchev: Co-founder and Managing Partner. Georgi Shulev: Co-founder, involved in a legal dispute with Nexo over missing assets.

Nexo excels in earning and borrowing, while Coinbase stands out for trading and security. Consider your needs and priorities: For Passive Income: Nexo's high interest rates and no fees make it an excellent choice. For Active Trading: Coinbase's advanced tools and strong security measures are ideal.

Crypto lender Nexo Inc. is phasing out its products and services in the US market after facing cease-and-desist orders from multiple states over its interest-earning products.

Belarus, Canada, Norway, Switzerland, Turkey, Bahrain, Egypt, India, Israel, Jordan, Kuwait, Nigeria, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates, United States, Argentina, Brazil, Chile, Colombia, Dominican Republic, Paraguay, Peru, Australia, Hong Kong, Indonesia, Japan, Korea (Republic of), ...

The first step is to contact your bank's customer service or visit the nearest branch to inquire about the reason for the block and request unblocking. You may need to provide some personal identification details to confirm your identity.

Your Coinbase account is restricted because your country does not support certain features on the exchange (e.g. selling crypto). It could also mean that you haven't verified your identity or you've violated Coinbase's User Agreement.

With Nexo, there are no credit checks and nothing is reported to credit agencies. Your credit score will not be affected in any way.

You can perform this action on the Security page > 2FA Settings. You will be prompted to enter the 2FA code either from your authenticator app, or the SMS you will receive, depending on the method you have used.