Nintendo Support: Download Code Is Lost or Missing (2024)

Possible solutions

You will need your receipt to verify and redeem your code. The download code is a 16-digit code that is printed on the receipt you received from the retailer. If you have already tried to locate your receipt and are unable to find it, try the following:

• Check to see if the download code has already been redeemed
  • Software download code

    Check your previously downloaded titles in the Nintendo eShop. If the download code was already redeemed on your system, you can redownload the game without re-entering the code.

    • How to redownload a game from the Nintendo Switch eShop
      1. From the HOME Menu, open Nintendo eShop with the Nintendo Account that purchased the game.
      2. Select the picture of your icon in the upper right corner to access your Account Information.
      3. Highlight Redownload on the left side of the screen. A list of titles you’ve purchased will appear.
      4. Highlight the game you want to redownload and select the orange icon to begin downloading the game and any DLC for it that you have purchased. You can check the download status on the HOME Menu.

      For more details, read How to Redownload Nintendo Switch eShop Content.

  • Nintendo Switch Online membership code

    Review your Nintendo Switch Online status to see if the code was already redeemed with your Nintendo Account.

  See Also

  How to Add Funds to the Nintendo Switch eShop in the U.S., Canada, or MexicoCheck BalanceNintendo eShop CardsWhat Is a My Nintendo Points Code?
• Check for a digital copy of the code

  If you provided an email address to the retailer when you bought the code, or if you bought the code through an online retailer, check your email inbox. The retailer may have sent you an email with a copy of your download code.

• Contact the retailer

  Check with the retailer where you purchased the download code to see if they have a record of your purchase. They may be able to provide you with a new copy of the receipt.

  • Depending on the retailer, they may be able to locate your purchase using your credit card, your retailer account history, or a loyalty program membership.

Situation not resolved

If you are still unable to locate the download code, you will need to purchase another one. Nintendo is not able to replace codes that have been lost, misplaced, or stolen.