Note: This error code most often occurs when the same Nintendo Account you are currently using is used to play downloadable content on another console.
See Also
Error Message: "Could not start the software. Please try again from the HOME Menu." (Downloaded Software)Error Message: “This user cannot play this software. If you have not purchased the software, you can do so from Nintendo eShop.” - Support - NintendoHow to Set Up, Adjust, or Remove Nintendo Switch Parental Controls"Unable to start software. Return to the HOME Menu and try again." (Downloaded Software)What to do
Close any software using your Nintendo Account on other consoles, then resume the paused software from the HOME Menu.
- Do not have access to the other consoles
If you do not have access to the other consoles where you have linked your Nintendo Account, we recommended you change your Nintendo Account password to make sure your account is no longer accessible on those consoles.
To prevent play from ever being suspended on this console, you can make it your Nintendo Account's primary console.
- How to change the primary console for your Nintendo Account
- Deactivate the current primary console.
- On the Nintendo Switch console that will be the new primary console, link your Nintendo Account to a new or existing user account, if you haven't already.
- Use your Nintendo Account to access the Nintendo eShop on the console that you want to be the primary console. The system will automatically be set as the primary console for your Nintendo Account.
For more information, see How to Set or Change the Primary Nintendo Switch Console for a Nintendo Account.
