What can I do when the NVIDIA software installation fails?
The installer package of the NVIDIA GeForce Experience/Quadro Experience application, or the NVIDIA Graphics Driver can sometimes hit generic failures which do not pinpoint an exact error condition. These errors can be caused by an incorrect system state.
If the software installation fails, the best first step is to reboot and try the installation again.If that doesn't help, try explicitly uninstalling the previous version (if any), rebooting, and then reinstalling.If it continues to fail, try performing the following steps to reset the system state:
1. Make sure that NVIDIA Windows services are not running.To stop the NVIDIA Windows services, run "services.msc" from the Run window, then find and stop all services where the service name starts with NVIDIA.
2. After all services are stopped, make sure that no instance of any NVIDIA application is running. To look for instances of NVIDIA applications, open the Task Manager and look for processes starting with nv or NVIDIA. Kill those processes, if any.
3. Make sure to remove the following registry keys if they exist.Run Regedit and search for each key, then delete if found.
HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\Logging
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NVIDIA Corporation\Logging
4. Now try to install again.If the above steps do not resolve the issue, uninstall all NVIDIA programs using the Windows Control Panel, reboot, and then try steps 1 to 4 again.
If you currently have NVIDIA app installed on your system and you attempt to also install GeForce Experience, the NVIDIA installer will fail.
NVIDIA app and GeForce Expereince can not coexist on a PC at the same time. If you have NVIDIA app installed and you wish to go back to using GeForce Experience, you will first need to uninstall NVIDIA app.
1. Navigate to the Windows Installed Apps list by opening the Windows Settings -> Apps -> Installed apps
2. Scroll down until you see NVIDIA app. Left-click over the three dots and select Uninstall as pictued below.
3. After the uninstall process has completed, click on the URL below to bring up the GeForce Experience downloads page:
https://www.nvidia.com/en-us/geforce/geforce-experience/
4. Click on the DOWNLOAD NOW button to start the download process.
5. Once the GeForce Experience installer file has finished downloading, double-click on the file to start the installation process.
6. Follow the instructions to complete the installation process.
