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FAQs
How do I reach out to Okta support? ›
To get help accessing your account, please contact Okta support:
- Contact support by calling one of the following numbers:
- US: 1-800-219-0964.
- US Federal / HIPAA: 1-866-993-6123.
- AU: 1800 095 441.
- DE: 49800 723 4788.
- FR: 0800 914 949.
- NL: 0800 022 4471.
- UK: 0800 808 5574.
Creating a Case for Support
- In the Okta Admin Console, click the ? icon and then click Help Center.
- Click Get Support in the lower-right corner, and choose Open a Case.
- Provide the following information for the case: (* indicates required fields) Priority* Subject* Detailed Description* Steps to Reproduce.
Usually the login page is “companyname”.okta.com. Alternatively, if you were sent an activation link email, the sign in page will be in the email body. Otherwise, contact your company's IT department to obtain the correct okta login page URL.
What is Okta support? ›OKTA, INC. CUSTOMER SUPPORT SERVICES. (“Support Services”) Support Services are a subscription support offering that includes access to program resources that help all customers use and maximize their Okta investment.
How to access Okta help center? ›Navigate to support.okta.com. Click on the Sign In button on the top right hand of the page.
Who is Okta's biggest competitor? ›The top alternatives for Okta single-sign-on-sso tool are OneLogin with 41.91%, OneAll with 21.64%, AWS Single Sign-On with 5.31% market share.
How do I connect to Okta? ›Information
- In the Okta Workflows Console, go to Connections.
- Click New Connection. ...
- Select the Okta connector. ...
- In the New Connection window, enter the Connection Nickname. ...
- Open a new tab and navigate to the Okta Admin Console.
- Navigate to Applications -> Applications, and select the Okta Workflows OAuth application.
- Click the user name at the top of the home page, and then select Settings.
- In the Forgot Password Text Message section, click Add phone number.
- Enter a mobile phone number to receive an initial verification code.
- Enter the verification code to authenticate in to Okta.
Confirm Device Date / Time Settings are set to Network ( or Automatic). This is a very common issue for roaming users. Reboot the device in question. Try re-enrollment or reinstall of Okta Verify app.
How do I use Okta on my phone? ›Topics
- Download Okta Mobile. Search for Okta Mobile in the Apple App Store (iOS) or Google Play Store (Android). ...
- Install Okta Mobile. Install the app and sign in.
- Access apps from Okta Mobile. ...
- Lock and unlock Okta Mobile. ...
- Change your passwords in Okta Mobile. ...
- Okta Mobile considerations.
How do you reset your Okta password? ›
Click the Need help signing in? option at the bottom of the sign-in panel, and then select Forgot Password. Enter your work email address and click Reset via Email. You'll receive an email with instructions and a link to reset your password.
Why would someone use Okta? ›Okta is a platform for identity and access management that offers secure identity verification, single sign-on (SSO), and multi-factor authentication (MFA) with the purpose of protecting employee identities and enabling users to access apps from any device.
How do I reset my Okta Verify account? ›Navigate to payscale.okta.com from an incognito or private window on your computer, then log in with your username and password.
- You will be prompted to re-enroll in Okta Verify. ...
- Select your device type Iphone or Android.
- A new QR code will be displayed.
- On your cell phone, launch the Okta Verify app.
Unlock a user account that has been locked due to exceeding the password entry limitation, or other reasons.
- In the Admin Console, go to DirectoryPeople.
- In the left menu, select Locked Out.
- Click a user name in the Person & Username column.
- Click More Actions, and then click Unlock Account.
Confirm Device Date / Time Settings are set to Network ( or Automatic). This is a very common issue for roaming users. Reboot the device in question. Try re-enrollment or reinstall of Okta Verify app.