One-Button Lock: FAQ | Crypto.com Help Center (2024)

FAQs

How do I recover my crypto com account? ›

If you have an existing Crypto.com DeFi Wallet, you can also recover it by entering its 12-word recovery phrase. A recovery phrase is a key to accessing your wallet and funds. It usually consists of 12/18/24 randomly generated words that are created when you first set up a wallet.

If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?

Yes. In the United States, your transactions on Crypto.com and other platforms are subject to income and capital gains tax. If you've earned or disposed of crypto (ex. Sold or traded away cryptocurrency) during the year, you'll have a tax liability to report to the IRS.

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

Unfortunately, recovering a crypto wallet without the seed phrase is generally impossible. The seed phrase is the only way to access the private keys that control crypto assets. Here are some options users can try if they do not have their seed phrase: Contact the wallet provider.

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

To enable the 24-hour Withdrawal Lock: To disable the 24-hour Withdrawal Lock: To safeguard your funds, you are recommended to enable the 24-hour withdrawal lock, which protects your account by disabling withdrawals for 24 hours to addresses that have been newly whitelisted.

Bitcoin is a digital asset, meaning it must be exchanged for fiat currency (USD, EUR, etc) before you can cash out. The value you receive when selling Bitcoin depends on the crypto market and the levels of supply and demand. Additionally, there may be a markup by the exchange as well as network fees.

Yes, Bitcoin and other cryptocurrencies can be traced. Transactions are recorded on a public ledger, making them accessible to anyone, including government agencies. Centralized exchanges provide customer data, such as wallet addresses and personal information, to the IRS.

Crypto.com holds a money services business license with U.S. FinCEN, so it's legal in the U.S. It also holds a money transmitter license in every U.S. state that requires it, except New York.

Do I have to report crypto if I didn't sell? ›

Crypto is generally not subject to immediate taxation, assuming you purchased the crypto as an investment and didn't acquire it as a form of income or by other means. This means that when you US taxpayers purchase crypto, there is no immediate reporting requirement until you sell.

You can find your unique crypto addresses on web or the Coinbase mobile app. You can also use your unique crypto addresses to find your transaction hash ID on a block explorer. Sign in to your Coinbase account. Go to Crypto addresses.

You are welcome to use our services again by signing up as a new user. However, you cannot reactivate your previous account after it has been closed.

An email will be sent to your registered email. Check your inbox to receive the link. In your email, click the link in the email will redirect you to set a password. Once you've created a new password, click Reset Password.