Online & Mobile Banking Updates (2024)

May Updates

We've made a few changes to the way you pay bills in Online & Mobile Banking.

You may remember we upgraded to a new version of earlier this year, and after gathering your feedback, we've made updates to:

• Make it easier to pay multiple bills at once with different amounts, payment dates, and payment methods
• Reduce the amount of time and number of clicks it takes to pay a bill
• Create or modify autopayments for bills
• Create or modify recurring bill payments

Try it out for yourself the next time you log in! Here's what you should know:

• Once you log in, select Pay My Bills in the browser version, or Pay in the app.
• The Smart View tab shows a snapshot of your recently scheduled, processing, and processed payments, plus any eBills that are past due or coming soon.
• Use the Pay Bills tab to (…you guessed it!) pay bills and schedule payments.

Say Hello to Enhanced Digital Banking

We launched a major upgrade designed to empower you with the tools you need to build financial strength. We understand that empowering you means putting you in control of managing your accounts as easily as possible. That’s why we upgraded our platforms to include everything you already love, plus customized dashboards, free credit score monitoring, self-serve balance transfers, custom account alerts, card controls and more – all from one secure platform. You get more – without doing more. Visit Citadelbanking.com/EmpowerYoufor the latest updates.

Introducing Citadel Business Banking

Citadel Credit Union officially launched its new Business Banking divisionon August 1. To expand upon existing offerings for business members, we’re proud to officially introduce our new teamand full suite of Business Banking products and services to the local business community.

Comprehensive options include a variety of flexible checkingand savings accounts, certificates, business loans, commercial mortgages, online banking tools, and Cash Management Solutions.

To support this launch, you’ll notice a new Business sectionon our website with information, tools, and resources specifically for business members. The existing content for personal bankingremains in a separate Personal tab, so you still have access to all your banking, saving, and borrowing needs.

Read our latest press release for more information about the launch of Business Banking.

Now Live: Website Enhancements

We’re excited to announce a few changes to the Citadel website! You'll notice a new look-and-feel on the homepage, in addition to the new features listed below!

• Online & Mobile Banking Login: The loginwill remain at the top of our website, in the same location, along with search. However, the login box will now display larger so you can enter your credentials or get help with access, just as you do today.
• New navigation for Business Banking: Intuitive navigation for quick, easy access to both Personal and Business products and services.
• Customer Support: Access frequently searched items like Citadel’s routing number, Branch Hours, Video Connect, Locations, Rates and Customer Support.
• Enhanced Mobile Experience: Streamlined mobile experience with optimized navigation for your mobile device.
• Financial Wellness: We’ve added featured articles to help build your financial strength.

The homepage URL (CitadelBanking.com) will not change, and none of the existing pages or tools will be removed.

Introducing Teen Debit Accounts

When it’s time for your teenager to get an intro to everyday spending, you can start strong with a free debit card that’s all their own. Citadel’s Teen Debit Accounts are designed to encourage teachable moments and help families practice spending and saving together.

Starting at age 13, teens are eligible for their own account with joint ownership shared by a parent or guardian. You can easily setup direct deposit for paychecks from a summer job, or send and receive payments from friends and family when you connect the card to cash apps like Venmo, PayPal, or Zelle.

To learn more about Teen Debit Accounts visit CitadelBanking.com/TeenDebit

Voice Banking With Adel

Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel

We Want to Hear From You!

We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!