Suspended Suspended status indicates that an activity has been postponed because the work could not be completed within the given timeframe, and allows the activity to be completed at a later time during the day. For activities that cannot be completed on the same day, use Not Done. When you click Suspend for an activity with the Started status, the activity is cloned. While the original activity is added to the not-ordered activity queue with a Pending status, the cloned activity gets a new activity ID with the status Suspended. If you click Suspend for an activity with the Pending status, it is converted to a not-ordered activity with the Pending status.
Not Done: Not Done status indicates an activity that cannot be completed that day, and closes the activity so that the resource can move on to the next customer. Unlike suspend, which creates a duplicate copy of the activity to be completed by the mobile worker the same day, the Not Done status is considered to be a final status. For example: the customer was not home, or the customer asked to reschedule. See also completed status.
