Pacific Insurance Bhd (PIB), a market leader in medical insurance, has been our strategic partner since 2003. With the acquisition by the Fairfax Group, the new management has taken positive steps in improving customer relations emphasizing on services and embracing a people centric approach.
Progressive management style, commitment to excellence service, charismatic and visionary leadership are inherent strengths of PIB in driving the company forward.
Inspired by PIB’s transformation, in terms of improved services, a highly responsive and efficient management team and greatly enhanced infrastructure with accessibility to a user friendly digital platform, not only we are motivated to drive higher sales growth for the company but we are also experiencing higher customer retention.
– Andrew Yuan – Group Executive Chairman, IHM Group of Companies
