FAQs
What should I do if I have forgotten my security answer? If you forgot your security answer or got locked out after entering the incorrect security answer three times, please reset your password. If you are unable to reset your password, contact us and we'll be happy to help!
Why does Payoneer need my SSN? ›
Note: Payoneer requests your social security number (SSN) as part of their KYC process to ensure that you are the rightful account owner before they accept you as a customer.
Is Payoneer safe and secure? ›
Payoneer is licensed and regulated by multiple government regulators. As a regulated financial institution, customer funds that are managed by Payoneer are kept in segregated, safeguarded accounts by legal requirement. Our core obligation at Payoneer is to protect your funds and prevent money laundering.
Why is Payoneer asking for verification? ›
To ensure the safety and security of all transactions, we may ask for supporting documents to verify details, such as, but not limited to: Your identity. The bank details you provided.
Can I use Payoneer without verification? ›
Payoneer will ask for identity verification (proof of ID or proof of address) when transferring money abroad. We use this global payment documentation to keep your money safe and to prevent fraudulent transactions.
Why is Payoneer blocking accounts? ›
If the details in your account provided during the registration can't be verified by Payoneer or don't match the documents provided for the verification, we are unable to keep the account active.
What is the disadvantages of Payoneer? ›
Pros & Cons
Limited functionality; can't accept in-person payments. Customers report account freezes and terminations, resulting in the loss of funds. Must pay a withdrawal fee to move funds from your Payoneer account to your bank account.
How long does Payoneer take to verify identity? ›
How long does it take for Payoneer to approve my Visual Identity Verification? Your Visual Identity Verification review will take up to 3 business days.
Is Payoneer linked to a bank account? ›
Payoneer provides you with the details of a receiving account in the currency you need to get paid in. You provide those details to the company or marketplace that you need to get paid by and they use these details to send you a local bank transfer.
Which is safer PayPal or Payoneer? ›
PayPal has a larger network and has been around much longer than Payoneer. Both use end-to-end encryption and are fully regulated as a US Money Service Business (MSB). Payoneer is also certified at a PCI Level 1 Data Security Standard. However, Payoneer has had issues with fraud on its card in the past.
Do the following to protect your account from fake Payoneer URLs:
- Look for spelling errors: ...
- Bookmark your Payoneer login page: ...
- Check for the lock symbol: ...
- Enable Multi-Factor Authentication (MFA): ...
- Multiple verification codes sent during MFA. ...
- Diversify your passwords:
Who is better than Payoneer? ›
Feature Comparisons of the Top Payoneer Alternatives
Brand | Price | Security |
---|
Square | $ | Encryption and POS verification. |
Wise (formerly Transferwise) | $$ | Two-factor authentication and dedicated fraud team. |
Google Pay | $ | Encryption and passkeys for safeguarding. |
Tipalti | $$$ | SSAE16 SOC audit certified, AES encryption and white-listing. |
3 more rows
How to pass Payoneer verification? ›
Account approval
- Sign in to your Payoneer account.
- Go to Settings and then select Verification Center.
- Select the relevant requirement you are being asked to submit from the displayed list: Passport ID: We recommend taking a color picture of the document with your smartphone.
Why do I need to provide my ID in Payoneer? ›
Your Payoneer Customer ID is the identification number for your account in our system. If you need to contact us, providing your Customer ID will help us locate your account quickly and provide you with faster service!
Why is Payoneer rejecting my ID? ›
Note: if your ID doesn't match your billing country, we will request that you provide additional documents, such as proof of address from your billing country. Document must include: Name of owner of bank account (matching your own name as a Payoneer account holder)/company name.
How can I unlock my locked Payoneer account? ›
If you enter incorrect sign-in details 3 times in a row, your Payoneer account will be locked for 30 minutes. If this is the case, please wait 30 minutes and your account will be automatically unlocked.
How do I create a user account without security questions? ›
How to Disable Security Questions for Local Accounts
- Press Windows + R key combinations to open the Run window.
- Input gpedit. ...
- Computer Configuration > Administrative Templates > Windows Components > Credential User Interface.
- In the right panel, double-click Prevent the use of security questions for local accounts.
Where is the security settings on Payoneer? ›
In Payoneer, go to Security Settings and locate the Personal security passcode setting. You'll see your personal security passcode, masked for security reasons. Click View/Change and verify it's you by entering the one-time code we send you.
What is the best alternative to Payoneer? ›
Top Payoneer Alternatives for Digital Payments
- PayPal.
- Square.
- Wise (formerly Transferwise)
- Google Pay.
- Tipalti.
- Skrill.
- Remitly.