Paytm Customer Support Help Centre (2024)

FAQs

How do I talk to Paytm customer care? ›

You can contact the customer care team at 1800-102-6480 and/or write to the customer care team via email at fastag@paytm.com for further queries.

Contact Customer Support of UPI App: Report the wrong transaction to the customer support team of your UPI app. Provide them with all the relevant information and evidence of the transaction. They can assist you in initiating the refund process.

In case of adding an email for the first time, enter an email address and click on 'Save'. In case of changing email address, replace the existing email address with your new email address and click on 'Save'. Enter the OTP sent to your registered mobile number.

For your safety and security, Paytm may temporarily block your account upon noticing any suspicious transactions or activity, or if your transactions are not as per the Terms and Conditions listed on our website. If your account has been locked, please contact us at cybercell@paytmmoney.com for resolution.

Vijay Shekhar Sharma (Dec 2010–)

Paytm / CEO

Successful transactions cannot be reversed. It is important to note that once a transaction has been successful, it cannot be undone. Therefore, it is crucial to double-check the details before making a UPI transaction to avoid any errors.

What is the UPI transaction limit through Paytm per day? Paytm UPI allows you to transfer the maximum amount of Rs 1 lakh in a day. A person can make Paytm transactions of up to Rs 20,000 per hour through UPI. There is a limit of a maximum five transactions an hour and maximum 20 transactions a day via Paytm UPI.

What is the customer care number of Paytm soundbox? ›

You can also call us at 0120-4440440 and we will assist you with the process. To order your Soundbox, visit our QR accessories section on the Paytm for Business App. Your ready-to-use Soundbox will be delivered at your doorstep. You can also call us at 0120-4440440 and we will assist you with the process.

Problems in the last 24 hours

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

All customer related queries for this Offer can be addressed to paytm.com/care or + 91- 120-3062244. In case the customer finds a promotion pack without code and files a complaint for the same or approaches the company with this complaint.

If you are unable to make payment, we suggest you to update the version of the app. You may also change the payment method and make the payment. If the issue still persists, we would request you to share the screenshot of the error.

On July 20, 2024, Paytm Payments Bank will close wallets with NIL balances and no transactions for over a year. According to the bank's website, "Please note that all wallets which do not have any transactions for the last 1 year or more and have nil balance, shall be closed w.e.f. July 20, 2024.

1. Aadhaar based KYC at your Nearby KYC Point: You can find nearby KYC points by tapping on http://m.p-y.tm/kyc on your smartphone or visiting this link on your browser. You may also tap on the 'Nearby' icon on the blue strip at the top of Paytm App Home page. You need to carry your Aadhaar and PAN* for verification.

Step 1: Open the Paytm Business app on your mobile device. Step 2: Tap your profile picture located in the upper left corner of the screen. Step 3: Select 'Business Profile' from the options provided. Step 4: Scroll down to the bottom of the page and select 'Deactivate my account'.