Summary
Pending transactions are those that haven’t yet been processed by the Polygon network. You can speed up pending transactions by replacing them with a new transaction with a higher fee.
Table of contents
How do I know if my Polygon (MATIC) transaction is pending?
Why is my Polygon transaction pending?
How do I know what the right fee is for making Polygon transaction?
Customizing fees when using the Polygon network
Manually customizing fees when using the Polygon network in the Bitcoin.com Wallet app
What should I do if my transaction is pending for too long?
How to override or cancel a pending Polygon transaction
From the app's home screen, tap on the wallet you made the transaction from (eg. My MATIC Wallet). This will bring up that wallet's transaction history.
Tap on the transaction you want more information for.
Note the transaction status (eg. Pending, Confirmed).
Double-check the transaction status by tapping "View transaction on the block explorer." This will take you to polygonscan.com. Note the status of the transaction in the block explorer. For example, the following transaction's status is 'Pending' and was submitted to the network 11 seconds before the screenshot was taken:
Transactions in Polygon will be pending (not confirmed) when either (1) you haven't paid a high enough transaction fee, or (2) other previously submitted transactions from the same wallet are also pending.
Regarding (1) fees, the Polygon network has limited capacity to process transactions. In order to ensure fair access to that limited space, Polygon adopts a market solution. This means that transactions that include higher fees are the first ones to be processed by validators. If the fee you attached to your submitted transaction is too low and network congestion remains high, there's a chance your transaction will stay pending for a long time. If you're ok with waiting, in most cases your transaction will eventually go through. However, if you're in a hurry to have your transaction confirmed, you may need to take action. There's also a small possibility that your transaction will stay pending indefinitely. In that case, you'll need to resubmit the transaction. Please see “How to override or cancel a pending Polygon transaction” below for instructions on how to do that.
As for (2) transaction sequence, Polygon is designed such that transactions can only be processed in the order they were submitted. This means that, as long as a previously submitted transaction remains pending (for whatever reason), even if you submit another transaction with a higher fee, that transaction can't go through until your previously submitted transaction is successfully processed.
The Bitcoin.com Wallet app constantly monitors the market rate for 'gas' (which is how fees are measured in Polygon) to arrive at the optimal gas price (and therefore fee) for your transaction. We provide you with three convenient preset modes:
Eco → means you'll pay a lower fee, but your transaction will take longer. Estimated confirmation time: 30-60 seconds.*
Fast → strikes the optimal balance between cost and speed. Estimated confirmation time: 10-30 seconds.*
Fastest → optimizes for speed over cost. Estimated confirmation time: less than 5-10 seconds.*
In all cases, estimates are for normal network congestion conditions. When there's a sudden demand for block space, the time it takes for validators to get to your transaction may change significantly.
When you create a transaction on the Polygon network using the Bitcoin.com Wallet app, you can customize the fee you pay to the Polygon network. Here's how:
On the "Enter send amount" screen, tap on the "Network fee" icon at the bottom-left
Choose from one of the three following options:
'Eco' means you'll pay a lower fee, but your transaction will take longer*
'Fast' strikes the optimal balance between cost and speed
'Fastest' optimizes for speed over cost
The Bitcoin.com Wallet constantly monitors the market rate for gas, as well as the current base fee cost, to arrive at the optimal price for each preset mode. However, you also have the option to manually customize your gas price for each transaction (see below for an explanation of how 'gas' relates to fees in Polygon). You can check gas rates using a tool like https://polygonscan.com/gastracker and set customized fees based on the market rate for gas. Here's how to set customized fees in your wallet:
On the "Enter send amount" screen, tap on the "Network fee" icon at the bottom-left
Select "Custom fee options." You'll then be prompted to enter the precise gas price in Gwei for your transaction.
If your transaction status is listed as pending for significantly longer than the above-described estimates, the most likely explanation is that the market rate for gas increased suddenly at the moment you submitted the transaction. When your transaction is pending, you have three options:
Wait longer. If you chose one of the three presets, your transaction most likely just needs a bit longer to confirm. In most cases, your transaction will confirm within a few hours at most. If you're in a rush, or if after a day, your transaction still hasn't confirmed, you can:
Resubmit the same transaction with a higher fee, or:
Cancel the current transaction.
If your transaction is stuck on 'pending,' you can manually resubmit that transaction to the Polygon network. When you do so, you're effectively replacing your previously submitted transaction with a new transaction. For your new transaction, you're free to change the transaction details however you'd like. You can set a new gas price, change the send amount, and change who you're sending to. While it's technically impossible to initiate a transaction cancellation, if you resubmit a transaction and change the send amount to 0.00000001 MATIC, you're achieving effectively the same thing as a transaction cancelation.
As mentioned, when you resubmit a transaction, what you're actually doing is replacing your previously submitted transaction. Assuming the gas price for your new transaction is high enough (and assuming the transaction you're resubmitting is the first in line for your wallet) the transaction will get picked up by a validator and the transaction it replaces will disappear forever.
IMPORTANT: transactions can only be processed in the order they were submitted. This means that no matter what gas price you choose for subsequent transactions, you'll have to wait until your previously submitted transactions are first picked up and processed by validators.
Here's the process for overriding and/or canceling pending MATIC transactions:
From the Bitcoin.com Wallet app's home screen, tap on the wallet for the transaction you want to resubmit (eg. My MATIC Wallet). This will bring up that wallet's transaction history.
Tap on the transaction you want to resubmit or cancel.
Tap "View transaction on the block explorer." This will take you to https://polygonscan.com, where you'll see the complete details for your transaction.
Tap on "Click to see more."
Take note of the 'nonce.'
The nonce value denotes the position of this transaction in the sequential order of transactions submitted by your wallet. In the above example, the 'nonce' is 4. The previously submitted transaction for this wallet would have a nonce of 3. The next transaction submitted by this wallet will be given a nonce of 5, and so on. Remember, transactions can only be processed in the order they were submitted, so if you have a pending transaction with a lower nonce, only when that transaction is confirmed will the network consider your next transaction.
Next, in the app, initiate a new Polygon transaction.
Tap on "Custom Nonce."
Enter the nonce value of the transaction you want to resubmit.
Resubmit the transaction, but this time increase the gas price. Be sure to set your new gas price so that, given the current market rate, your transaction will confirm within a reasonable amount of time. You can check gas rates using https://polygonscan.com/gastracker. If you'd like to "cancel" the transaction, the easiest way to do so is to set the send amount to 0.00000001 MATIC and increase the gas price.
