Personal loans customer service | U.S. Bank (2024)

Checking the status of your loan or line application is easy. You can choose one of the options below that is most convenient for you to get an update.

• Log in to theApplication Statuspage.
• Call us at 877-625-5249.
• Contact yourlocal branch.

You can access your funds in multiple ways:

• Use your Visa® Access Card
• Use your Personal Line Access Checks
• Use an ATM
• Log in to online banking
• Log in to the U.S. Bank Mobile App
• Call 1-800-USBANKS (1-800-872-2657)
• Visit a branch

You can make purchases with your card and checks, or you can transfer funds from your credit line into your checking or savings account.

Easily make a payment to your credit card, loan, lease or line of credit in your digital banking.

How to make a payment using online banking

1. SelectTransfer & payat the top of the page,then selectPay bills.
2. Choose the bill(s) you'd like to pay.
3. Select the payment date and amount for each bill you'd like to pay.
4. Choose the checking or savings account to pay from.
5. SelectReview & pay, thenPayto confirm your payment.

How to make a payment using the U.S. Bank Mobile App

1. From the dashboard, select Transfer & pay, then choose Pay bills.
2. Select the credit account you'd like to pay.
3. Select the payment amount to customize your payment amount, delivery date, and account you'd like to pay from.
4. Select Pay nowto confirm your payment.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

To transfer money using online banking

1. SelectTransfer & pay, External transfers & wires, then choose Transfer money.
2. Choose which account you'd like to transfer money from and to.
3. Enter the amount and select the date of your transfer (if it's other than today), then choose Send transfer.
   Optional:
   
   • To set up recurring payments, select the checkbox next to "Repeat this transfer". Choose the frequency and when to stop it.
   • Add a memo.
4. Review your transfer details and if everything is correct, selectSend transfer.

To transfer money using the U.S. Bank Mobile App

1. SelectTransfer & pay at the bottom of the dashboard, thenMake an internal transfer.
2. Choose which accounts you'd like to transfer from and to.
3. Enter the amount and select the date of your transfer (if it's other than today), then choose Transfer.
   Optional: To set up recurring payments, use the toggle switchnext to "Repeat this transfer". Choose the frequency and when to stop it.
4. Review the details of your transfer, select Transferto confirm.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Consumer overdraft protection refers to transferring funds when transactions may cause the deposit account to have a negative balance. Before signing up, please be aware:

• Overdraft protection requires the same owners to be on the checking account and the funding account(s).
• You can link up to three eligible¹funding accounts and choose which one transfers funds first, second, and third. If you don’t choose the order, funds are taken using the order in which the accounts were added.
• Consider using checking or savings account as primary funding to avoid overdraft protection transfer fees.
• Credit cards used for overdraft protection may be subject to additional charges. This includes interest charges that will accrue on the amounts advanced.

To sign up or manage your consumer overdraft protection using digital banking

Online banking: Selectyour checking account and choose Account services.
U.S. Bank Mobile App: Select your checking account and choose Manage at the top of the screen.

1. SelectOverdraft resources, then choose Overdraft protection.
2. Use the drop-down menu to select the account you want covered.
3. Use the next drop-down menu to select the account funds will come from.
4. Choose the checking account you'd like to have covered.
5. SelectEditto choose the overdraft protection account(s), then selectSave.

More information

• A reserve line account must be closed to remove its link as an overdraft protection account.
• If you have a credit account linked for overdraft protection, recent transactions may not be reflected in the available overdraft protection amount.
• A credit card that is expired or hasn’t been activated is not valid for overdraft protection.
• You can choose to have overdraft coverage and overdraft protection for the same account. Overdraft protection will be tried first. If there’s not enough funds available in the overdraft protection account, then standard overdraft coverage applies.See also:What's the difference between overdraft protection and overdraft coverage?
• Refer toYour Deposit Account Agreement, section titled “Overdraft Protection Plans,” for more information.

¹Eligible accounts that can function as overdraft protection are listed below.

• Savings and money market accounts.
• Secondary personal checking accounts.
• Personal credit cards.
• Reserve, personal, or home equity lines of credit.

Setting up autopay is easier than ever. When you've gone through the process, we'll provide you a confirmation page to review. It'll tell you when the first payment starts, how much is being paid, and what date it'll be paid each month.

To set up autopay using online banking

1. Select Transfer & payat the top of the page, then choosePay bills.
   • If you don't have a checking or savings account, you'll simply select Pay bills.
2. Choose the account you want automatically paid, by clicking on it, then choose Autopay set up now(found on the right side of the page).
3. Optional: We encourage you to review the terms of service before starting autopay.
4. Provide the following information.
   • Pay this amount: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Send payments before or on due date: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from anexternal account, you'll need to add it to your list of external payment accounts before setting up autopay.
5. SelectContinueto review your autopay settings. If they look good, chooseStart autopay.

To set up autopay using the U.S. Bank Mobile App

1. Select Transfer & payat the bottom of the dashboard, then choosePay bills.
2. Choose the account you want automatically paid and then choose Autopay set up now
3. Optional: We encourage you to review the terms of service before starting autopay.
4. Provide the following information.
   • Amount to pay: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Make payments: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from anexternal account, you'll need to add it to your list of external payment accounts before setting up autopay.
5. If everything looks good, choose Start autopay.

More information

If you've recently changed your due date, you'll need to wait until after the new due date to set up autopay.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Get a payoff on your loan or line of credit whenever it's convenient for you.

How to get a payoff using digital banking

1. From your dashboard, choose the loan or line of credit you'd like the payoff for.
2. Online banking: SelectRequest a payoff quotefrom the"Shortcuts"menu on the right.
   U.S. Bank Mobile App: Select Manage at the top of the screen, then choose Request payoff quote.
3. Enter a date within the next 30 days and chooseRequest payoff quote.
4. Your payoff quote will display. Choose to have it sent to you via email ordownload a PDFto save the quote.

Additional information

If the account you need doesn't appear, you can reach us at the applicable number below or visit your local U.S. Bank branch. We accept relay calls.

• Home loans (i.e., mortgages): 800-365-7772.
• All other loans and lines of credit: 800-USBANKS (872-2657).

To learn about what happens after paying off your auto loan, visit our Auto loan after payoff page.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

We know life gets busy and reminders about transactions can be helpful. Manage your alerts anytime using digital banking.

How to add or remove account alerts using online banking

1. Choose the account you'd like to update from your dashboard then select the Account servicestab.
2. From theAlerts & notificationssection selectAccount alerts.
3. SelectAccount activityfrom the "Notifications" menu on the left.
4. Choosethe tab that works best for you.
   • Quick setup: recommend alerts based on the account type.
   • All settings: All available alerts for the specific account.
5. Select thechevron(>) to the left of the alert name to expand the details.
6. Use thetoggle buttonsto turn the alert on or off.
7. You'll need to repeat these steps for each account. Select a different account from the drop down in the top right corner.

How to add or remove account alerts using the U.S. Bank Mobile App

1. From the main menu chooseNotifications, then selectAccount activity.
2. Select the account you'd like to update from the drop down at the top.
3. Choosethe tab that works best for you.
   • Quick setup: recommend alerts based on the account type.
   • All settings: All available alerts for the specific account.
4. Select thechevron(>) to the right of the alert name to expand the details.
5. Use thetoggle buttonsto turn the alert on or off.
6. You'll need to repeat these steps for each account. Select a different account from the drop down in the top of the screen.

More information

You can choose a combination of up to three email or mobile destinations. There are a couple things to bear in mind when setting up alerts:

• Some account alerts require at least one destination be an email address.
• Trust, Agency, Custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U.S. Wealth Management (U.S. Bancorp Investments) needs the same alert destinations for all accounts with paperless statement delivery.

The option to set up or manage account alerts is only available on our full sitefor the following products:

• U.S. Bancorp Investments accounts.
• Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U. S. Bank Wealth Management.

U.S. Bank can help you understand your rights as they relate to key provisions of the SCRA. Our Military Service Center is available to assist with any of your financial needs including questions related to SCRA and requesting benefits.

Here's our Military Service Center contact information and hours of operation:

Phone (in the U.S.): 800-934-9555
Phone (international collect): 513-277-5899
Email: 24hrmilitaryservicecenter.shared@usbank.com
Hours of Operation: Monday - Friday 7 a.m. - midnight (ET)

U.S. Bank Military Service center

Things to know about the Servicemembers Civil Relief Act

We accept relay calls.

We're proud to offer military checking benefits, VA home loans and more to support military service members, veterans and families of veterans.

Learn more about our military banking programs. You can also contact our Military Service Center where we can assist you with many of your financial needs.