If you choose to place a security freeze on your file, to assist you in managing access to your data, you will receive a unique Personal Identification Number (PIN) by mail or delivered to the ChexSystems Consumer Portal. It is important to keep your PIN secure and accessible. The PIN will be required to perform specific actions with regard to your security freeze, such as applying a temporary lift, removing or changing personal identifying information (for example, address, Social Security Number (SSN), etc.).
You must be 18 years of age or older to communicate with ChexSystems®. ChexSystems may access, store and use your identifying information to the extent permitted by law.
To Submit a Request on Behalf of Someone Other Than Yourself
To place a security freeze on behalf of someone other than yourself, you must submit the request in writing by mail. Click the options below to learn more.
+
Placing a Security Freeze for a Protected Consumer
To place a security freeze on behalf of a Protected Consumer, you must submit the request in writing by mail and provide sufficient proof of identity and sufficient proof of authority. If you have any questions, please contact the ChexSystems Security Freeze Department.
+
Placing a Security Freeze for a minor who is not a Protected Consumer
You must be 18 years of age or older to communicate with ChexSystems. To place a security freeze on behalf of a minor, a parent or legal guardian must send the request in writing to ChexSystems by mail.
Allof the following documentation must be included:
- A copy of the minor's birth certificate;
- A legible copy of the minor's Social Security card;
- A legible copy of the parent or legal guardian's driver's license or state identification card;
- Proof of address for the parent or legal guardian (in the form of a pay stub, utility bill or other official document bearing the address to which correspondence is to be sent);
- If your name does not appear on the birth certificate, a copy of a document confirming legal guardianship is required. The proof of guardianship must be an official court or other legally binding document; and
- Correspondence must include consumer’s full name, current address, date of birth, and Social Security number.
+
Placing a Security Freeze for someone who is not a minor or a Protected Consumer
To place a security freeze on behalf of someone who is not a minor, you must send the request in writing to ChexSystems by mail. You must also include the following documentation authorizing ChexSystems to communicate and provide information to you:
- A notarized Power of Attorney or
- A notarized copy of specific written instructions signed by the consumer
- Correspondence must include consumer’s full name, current address, date of birth, and Social Security number.
-
Submit Request Online
-
Submit Request by Other Methods
To place a security freeze on your file, log in to the Consumer Portal or register for an account using the buttons above.
Telephone and Automated Phone System
800.887.7652
The automated phone system is available 24 hours per day. Representatives are available to assist during normalbusiness hours 5:00am - 11:30pm Central Time, seven days a week.
This address is a mailing address only. Personnel are not available at this address to provide consumerassistance.
Chex Systems, Inc.
Attn: Security Freeze Department
PO Box 583399
Minneapolis, MN 55458
Important instructions to consider
- You must be 18 years of age or older to communicate with ChexSystems.
- Correspondence must include consumer’s full name, current address, date of birth, and Social Security number.
- Once your request has been received, ChexSystems will mail a response to you.
- You agree to provide accurate identifying information.
- ChexSystems may access, store and use your identifying information to the extent permitted by law.
