Privacy Policy (2024)

This Privacy Policy (hereinafter, the "Privacy Policy"), explains in detail how we compile your personal data, the need for us to compile the data, the purpose thereof and how we store the data, at all times in accordance with the services offered by SMART INSURANCE CORREDURÍA DE SEGUROS, S.L. (hereinafter, “Smart Insurance” ).

This Privacy Policy applies to the personal data that you (hereinafter, "Users" or the "User") have provided us with on our website www.heymondo.com (hereinafter, the , “Web”, "Website" or “Platform”) in order to be able to offer you a better service, providing you with recommendations and information about different insurance policies in accordance with your intended trip.

By accessing our Website and using our services, you acknowledge that you have read and understood this Privacy Policy, and the information-gathering and processing practices described herein.

In accordance with the legislation applicable to data protection, including by way of example, without being confined to, General Data Protection Regulation (EU) 2016/679 (hereinafter, the “RGPD”), the details of the data controller regarding the personal data you provide to us are as follows:

– Data Controller: – SMART INSURANCE CORREDURÍA DE SEGUROS, S.L.

– TAX ID: B-66843798

– E-mail: hello@heymondo.com

– Address: Calle Alaba, número 140, 2º 4ª (08018) Barcelona.

– Telephone: +1 929 565 6292

This Privacy Policy was last updated on 23 May 2018. It is possible that we might make periodic changes to this Privacy Policy, and we would therefore recommend that you regularly review it in order to remain informed as to any update.

Below, we indicate, by way of example and on a non-comprehensive basis, all the information which we may ultimately gather.

From the Website
From our website, the information we can collect may vary depending on the type of insurance that the user wants to purchase. In any case, the information we may request is as follows:

From the Policyholder:
– Forename

– Surnames

– Phone number

– Email address

– Postal address

– ID card/Passport number

–Date of birth

From the other Insureds:
– Forename

– Surnames

– ID card/Passport number

– Date of birth

You should bear in mind that the above list is purely intended as a non-comprehensive example, and we may therefore ask for certain additional data, in all cases with justification and an explanation as to why we need you to provide said additional information. It is likewise possible that we might compile your data when you access our Website, browsing data, web browser preferences, etc. For further information in this regard, please click on the Cookies Policy.

All the data indicated above is gathered by Smart Insurance purely for the purpose of allowing us to process an insurance policy for you which complies with your needs, and to recommend any cover which, on the basis of your preferences and the data you have provided to us, could be of interest to you in order to allow you to enjoy all the benefits that Smart Insurance has to offer.

We automatically gather certain information from your computer or device when you visit the Smart Insurance Website. For example, we will compile session data, including the IP address, web browser software and referring website. It is also possible that we may compile information about your online activity, such as the content viewed and the time you spend on our Website. One of our aims in gathering this automatic information is to better understand the interests and preferences of our Users, to be able to personalize your experience and facilitate the contracting of our service, while furthermore enhancing your experience with Smart Insurance.

For further information in this regard, please click on the Cookies Policy.

While you use our services we may gather information about your location, provided that you authorize us to do so through the acceptance of this Privacy Policy and our processing of your personal data. We may use the location information gathered via your device to enhance the service offered and to be able to offer you relevant content based on your location and needs.

If you have any type of query as to the privacy settings of your device, we suggest that you contact the manufacturer of your device or your mobile service provider to receive assistance.

We compile information with the use of cookies and other similar technologies (such as web beacons). Cookies are small text files which are automatically saved on your computer or mobile device when you visit practically any website. They are stored via whatever browser you use. Cookies contain basic information about your habits while visiting our Website. Your browser will use cookies to compile the information requested by them and will send this solely and exclusively to us, in order to facilitate your browsing of the Website each time you connect, allowing the Website to recognize your computer or mobile device to customize and enhance your browsing experience.

For further information in this regard, please click on the Cookies Policy.

General purposes

We wish to inform you that all data provided to us in order to make the most of the services we offer you on our Website are used solely to:

• Reply to any queries you might submit to us;

• Provide any type of additional information you might require of us;

• Provide any services and/or products contracted or subscribed to by the User, in addition to advice as to the arrangement of policies, requests for price quotations from other insurance companies, to process the contracted policies and manage the services contracted under the policy;

• Provide you with access to certain services offered on the Website;

• Measure your interest in our services;

• Notify you of special offers and inform you of any available services that we might create and that could be of interest to you;

• Customize and enhance your experience with Smart Insurance;

• Request your opinion, or any additional information that might be of interest to us, in addition to surveys conducted to evaluate and enhance the service;

• Resolve any disputes or problems;

• Avoid prohibited or unlawful activities;

• Generate anonymous statistical reports regarding access habits and activity by Users;

• Comply with the established legal obligations

• For the purposes described at any other point when gathering personal data.

Should the Smart Insurance team need to request any type of additional information, we will at all times inform you of the need for this information, and request your explicit consent in agreeing to allow us to process the data.

Communications by email

Any notifications that you might receive via electronic communication channels are based on our understanding of your potential interests. On occasion, personal data provided by Users may be used to show you advertising material about Smart Insurance or other content of other websites that could be of interest to you. If you do not wish us to use your data for this purpose, among others, you may disable the corresponding cookies as indicated in the Cookie Policy. .

The receipt of any type of communication by email for marketing purposes will be based on your prior consent. If you do not wish to continue receiving such notifications, you may unsubscribe from the communications service by sending an email to hello@heymondo.com.

Who do we share your information with?

Where applicable, and in accordance with legislation and local requirements, it is possible that Smart Insurance might share your information with the following organizations:

1. The insurance company underwriting the risk.

2. Third-party providers of services or functions acting in our name, including commercial analysis, payment processing, customer care service, marketing, public relations, distribution of surveys or prize draw programs, and fraud prevention. It is likewise possible that we may authorize third-party vendors to compile information in our name, including, for example, any required in order to use the characteristics of our Website or to facilitate the placement of online advertising tailored to your interests. Third-party vendors may gather and have access only to the information required to perform their functions, but do not have permission to share or use the information for any other purpose. In any event, if a third party were to contact you directly, we would notify you to allow you to give us your consent, and to keep you informed at all times.

It is likewise possible that we may share your information if, at our complete discretion, we believe that such data transfers are necessary in order to:

1. Comply with legitimate and applicable court orders or summonses, or other legal processes; establish or exercise our legal rights; defend ourselves against legal claims; or in other cases where legally so required. In such cases we reserve the right to present or withdraw any legal objection or right that we might enjoy;

2. To investigate, prevent or adopt measures with regard to unlawful or allegedly unlawful activities; to protect and defend the rights, property or security of Smart Insurance, of our customers or of third parties; and in connection with our Conditions of Use and other agreements

3. In connection with a corporate transaction, such as a divestment, merger, consolidation or sale of assets.

In addition to the foregoing, you will receive notification if your personal information is to be shared with third parties, and may decide whether or not you wish us to share your information.

It is also possible that we might share anonymous or disassociated information with third parties, including advertisers or investors. This information does not contain any type of personal information, and is used to develop content and services that we believe would be of interest to you.

If we sell or transfer all or any of the company or our assets to another company (for example, over the course of a transaction such as a merger, acquisition, bankruptcy, winding-up or liquidation), information such as names and email addresses, user content and any other information gathered via the Platform may form part of the sale or transfer.

In this case, the User content will continue to be yours. The purchaser or recipient of the transfer will be required to respect the commitments established in this Privacy Policy, or to seek your consent to any change you might wish to make.

In any event, if you do not agree to the aforementioned period you may exercise your right of erasure to allow all your personal data held by Smart Insurance to be erased, except in those cases where they must be stored as a result of legal obligations.

We may save certain information associated with contracted insurance policies in our files, including information required for analytical purposes or to maintain the integrity of the documentation registered. The periods for which we save your information depend on the purpose for which it was gathered and the use made of it, but are never more than 6 years from the last contractual arrangement of a service offered by Smart Insurance.

In any event, if you do not agree to the aforementioned period you may exercise your right of erasure to allow all your personal data held by Smart Insurance to be erased, except in those cases where they must be stored as a result of legal obligations.

One of the main aims of the GDPR is to protect and explain the rights that you enjoy in connection with the privacy of your personal data. The GDPR therefore grants you various rights associated with your data, even after you have given us your explicit consent for the processing of said data.

The rights that you enjoy in accordance with the protection regulations currently in force are as follows:

• Right of access: All Users have the right to request at any time that Smart Insurance inform them of the information we hold about them, and thus proceed to modify, update or erase the information.

• Right of cancellation or erasure: Users are entitled to request that their personal data be erased from our database. Users must in this case be aware that the erasure of personal data entails the closure of their individual account on the Smart Insurance Website, and that they will not be able to benefit from all the corresponding services and advantages. You should bear in mind that once an account has been closed, it will no longer be possible to log on or to access your personal information. You may nonetheless open a new account any time.

• Right of opposition: This right entitles you to object to the processing of your personal data if we process the data for any of the four reasons set out below: i) our legitimate interests; ii) authorization for us to perform a task that is in the public interest or to exercise official authority; iii) to send you direct marketing materials; and iv) for scientific, historical, research or statistical purposes.

• Right to withdraw consent: Users may, after they have given their explicit consent for the processing of their data for a series of specific purposes, object to the processing of their data for a series of purposes (e.g. marketing, profiling, transfer to a specific third party, etc.), with Users being entitled to withdraw their consent at any time, with the result that Smart Insurance would cease to process their data for the purpose stated by the User.

• Right to restrict consent: Right to restrict consent:

Users are entitled to request the restriction of processing in the following circ*mstances:

If the accuracy of the personal data processed under the responsibility of Smart Insurance is challenged.

If the User objects to the processing of their personal data for our legitimate interests.

If the processing is unlawful

If the User believes that we have no further reason to process their data.

• Right to portability: Users will enjoy the right to request portability of their data to another data controller. In this case they will be provided with a digital dossier containing all data held by Smart Insurance, to allow them to be transferred to a new controller.

Users have the right to file a grievance with the responsible supervisory authority (the Spanish AGPD).

If you wish to exercise any of the aforementioned rights you may send an email to the address hello@heymondo.com or write to the postal address Calle Alaba, número 140, 2º 4ª (08018) Barcelona, Spain, enclosing in all cases a copy of your Spanish ID card or identification document, and the right that you wish to exercise.

Users must bear in mind that if they exercise any of these rights this may affect the due performance of the services offered by Smart Insurance, and could be to the detriment of their experience with us.