This holiday season, it is important to stay safe while sending and receiving funds. Keep yourself educated and reach out if anything seems too good to be true. We are always here to help.
How do I contact a legitimate Cash App Representative?
The best way to contact customer support is through the App:
- Tap the profile icon on your Cash App home screen
- Select Support
- Navigate to the issue
We provide support through our official social media channels. Check out Contact Cash App Support here for all the ways you can reach out
Trending Fraud & Scam Scenarios
Scammers May try one of the following scenarios to lure you into a scam:
"Cash Flipping"
Scammers on social media will claim they can “flip” your money, promising to increase your money if you first send them funds. These scammers will accept your funds but never send you anything in return. If someone promises you free money in return for sending them a payment, it is a scam.
App Glitch
Scammers will reach out, claiming there is a software glitch with Cash App. The scammers solution will be to download another version of Cash App from a website they have identified. When prompted to log into the website, the scammers will steal your account credentials along with your funds.
Customer Service Impersonators
While impersonating an official Cash App Representative on social media is not new, it is on the rise. Stay safe by ensuring you are only engaging with legitimate Cash App social media channels, especially in instances of giveaway or support related accounts. Do not trust any social media message that does not come from our official social media channels listed below.
Fake Giveaways
Many social accounts have pretended to run an official Cash App giveaway. Some of them may purely be giving away prizes or funds, but claim it is in partnership with Cash App. Hashtags such as #cashappgiveaway or #cashappfriday have been on the rise and are not part of our official partnerships. We will never ask you to send money, your login information, your pin number, download any application for “remote access,” or complete a "test" transaction of any kind to enter a giveaway.
Survey Scams
Scammers will reach out to offer rewards for taking a fake Cash App survey. The survey will require buying products and services to earn the reward. It is important to note that Cash App will never require payment, or personal login credentials to take a survey.
What Social Media Channels Should I Trust?
Cash App has several official verified accounts with the following social media platforms. Reach out to us via one of these channels and make sure any contact made to you is official:
- Instagram: @CashApp
- Instagram: @CashByCashapp
- Twitter: @CashApp
- Twitter: @CashSupport
- Twitter: @CashAppStudios
- Tiktok: @CashApp
- Twitch: twitch.tv/CashApp
- Reddit: u/CashAppAndi
- Facebook: SquareCash
