RCS chats by Google FAQ (2024)

What are RCS chats?

Rich Communication Services (RCS) chats provide an upgraded, rich messaging experience. RCS chats:

  • Show you when someone is typing.
  • Offer read receipts, which show when someone has read or received your message. Read receipts also show your contact when you read their message.
  • Send messages over mobile data and Wi-Fi.
  • Let you share files and high-resolution photos.

When you use RCS chats, your messages are sent with the Rich Communication Services (RCS) protocol over Wi-Fi and mobile data. RCS chats will be turned on only when all the participants in a conversation have RCS. RCS chats are provided by Google or your mobile carrier. This article describes RCS chats by Google.

RCS chats by Google FAQ (1)RCS chats by Google FAQ (2)

SMS/MMS message RCS message

What devices work with RCS chats?

Rich Communication Services (RCS) are available on Android devices.

How RCS chats work

When you use RCS chats by Google, messages are sent and received through Google’s RCS infrastructure over the internet. Messages can either be delivered to or received from users on other RCS service providers. If RCS chats are provided by Google, but your recipient’s RCS service is with another provider, your messages are routed through Google’s RCS infrastructure and then routed to your recipient's RCS infrastructure.

Delivery of SMS and MMS messages, which are always sent through your carrier, won't change as part of your use of RCS chats.

Information we use

To make sure your messages are properly delivered, Google uses information like your phone number, device identifiers, and SIM card number. This data may be stored for about a month to keep you connected to RCS and in cases where you temporarily go offline.

When you turn on RCS chats, and each time you send a message, Google checks your contacts to find out if they can also use RCS chats. These checks may go through Google’s RCS infrastructure and other service providers to reach your contacts.

How do I turn on RCS chats?

RCS chats will be turned on when all the participants in a conversation have RCS.

  • If you don’t have the Google Messages, download it from the Play Store.
  • You might be asked to enter your phone number as part of the RCS chatssetup.
  • RCS chats can be manually turned on if you tapyour profile photo or icon RCS chats by Google FAQ (3) Messages settings RCS chats by Google FAQ (4) RCS chats.
    • Tip: If you can't find "RCS chats," tap Chat features.

How do I know if my message was sent?

Google Messages tells you when your message has been sent, received, and read through the icons next to your message:

Important:These icons won't show on SMS or MMS messages.

  • Timer RCS chats by Google FAQ (5): Your message is being sent.
  • Single check RCS chats by Google FAQ (6): Your message has been sent.
  • Double check RCS chats by Google FAQ (7): Your message has been delivered.
  • Color-filled double check RCS chats by Google FAQ (8): Your message has been read.

Which regions are supported?

RCS chats in Google Messages may not be available in all countries or regions. We're working to bring RCS chats broadly to more regionsand other messaging apps such as Samsung Messages.

Important: T-Mobile users with Advanced Messaging may be unable to chat or create a group chat with users outside of the T-Mobile network. For more information, please contact T-Mobile about upgrading to Universal Profile 1.0.

I don’t have Google Messages. Can I still get RCS chats?

Yes, if RCS is available from your country and carrier. Download Google Messages on your Android device if your default messaging app doesn't offer RCS chats.

How do I know if I’m talking to someone with RCS?

If your conversation’s compose bar displays “RCS message," your messages are sent with Rich Communication Services (RCS).

To check your RCS availability and status:

  1. Open Google Messages RCS chats by Google FAQ (9).
  2. Tap your profile photo or icon RCS chats by Google FAQ (10) Messages settings RCS chats by Google FAQ (11) RCS chats.
    • Tip: If you can't find "RCS chats," tap Chat features.

RCS messages you've sent are darker blue than SMS or MMS messages.

Locate the bubble badge

When you or someone you message turns on RCS, a "Bubble Badge RCS chats by Google FAQ (12)" appears on your home screen.

RCS is a messaging experience that offers rich features.

  • High-quality media: You can share files and high-resolution photos.
  • Read receipts: Show when someone has read or received your message. This also shows your contact when you read their message.
  • Typing indicators: Show when someone is typing.

What happens if I don’t have data, or the recipient isn’t online?

Google Messages can still be sent as SMS or MMS.

You can check and set your default option when RCS isn't available:

  1. Open Google Messages RCS chats by Google FAQ (13).
  2. At the top right, tap your profile photo or icon RCS chats by Google FAQ (14) Messages settings RCS chats by Google FAQ (15) RCS chats RCS chats by Google FAQ (16) Resend messages.
  3. Choose your default option:
    • Always resend as SMS/MMS
    • Resend as SMS/MMS when not roaming
    • Ask before resending
    • Never resend as SMS/MMS

What is the group chat experience when I include people who don’t have RCS chats?

If all the participants don’t have RCS chats turned on, you still may be able to create SMS/MMS groups.

Are my conversations kept secure?

Your conversations are kept secure. When you send RCS chats to contacts that use Google Messages, your messages are end-to-end encrypted.

Learn how RCS chats keep your conversations secure.

Can I use RCS chats with Apple’s iMessage?

While you get many of the same benefits as iMessage, they are different messaging services. Conversations between someone with Google’s RCS chats and someone with Apple iMessage are sent through SMS/MMS.

Do RCS chats cost money?

When you use RCS chats, your messages are sent over Wi-Fi and mobile data. As long as you're connected to a Wi-Fi network that you don't have to pay to use, there should be no cost to send and receive messages. If your messages are sent using mobile data, the cost is based on your mobile data plan.

Google may occasionally verify your phone number via SMS to offer RCS chats (SMS charges may apply).

Why do I get a battery optimization prompt?

Google Messages requires a constant connection to send and receive messages in real-time. To turn on RCS chats, on some devices you may be prompted to exclude Google Messages from battery optimization. Click YES when you see “Ignore battery optimizations?” during setup to turn on RCS chats. This won't noticeably impact battery life.

To exclude Google Messages from battery optimization:

  1. On your Android device, open your Settings.
  2. Tap Apps & notifications RCS chats by Google FAQ (17) Special app access RCS chats by Google FAQ (18) Battery optimization RCS chats by Google FAQ (19) Messages RCS chats by Google FAQ (20) Don't Optimize.

Will my messages be sent if RCS chats aren't available?

If RCS chats are unavailable, your messages can be sent via SMS or MMS. You can check and set your default fallback option when RCS chats aren't available.

If you are unable to turn on or have trouble with RCS chats, reference the troubleshooting section of this article.

What is Carrier Services & why does it collect my data?

Carrier Services provides services to support RCS (Rich Communication Services) messaging in Google Messages. It collects diagnostic and crash data to ensure these services operate smoothly.

Troubleshooting

What if RCS chats aren't available for my device?

To check your RCS availability and status:

  • Tap on your profile photo or icon RCS chats by Google FAQ (21) Messages settings RCS chats by Google FAQ (22) RCS chats.
    • Tip: If you can't find "RCS chats," tap Chat features.

To troubleshoot your RCS chats connection:

  1. Update Google Messages and your Carrier Services from Play Store.
  2. Make sure Google Messages is set as your default SMS app.
  3. If your device has dual SIM slots, and both SIMs are inserted, make sure your Call SIM is configured as your Data SIM:
    1. On your Android device, open your Settings.
    2. Tap Network & Internet.
    3. Make sure your Call SIM is configured as Data.

What if my RCS chats status shows that my carrier doesn't support, or I’m ineligible to receive RCS?

We're working to bring RCS support to more countries/regions and carriers.

My RCS chats status says “Setting up.”How do I get RCS chats?

When we're in the process of verifying your phone number, your RCS chats status displays “Setting up.” If the “Setting up” status remains for more than a day, it means Google Messages can’t verify your phone number.

To verify your phone number:

  1. Go to your profile photo or icon RCS chats by Google FAQ (23) Messages settings RCS chats by Google FAQ (24) RCS chats. Tap RETRY and confirm your phone number when requested.
    • Tip: If you can't find "RCS chats," tap Chat features.
  2. Google will send an SMS to confirm your phone number.
  3. Make sure you can receive SMS messages.

I have other issues or feedback. How do I report it?

To submit feedback:

  • From within Google Messages, go to your profile photo or icon RCS chats by Google FAQ (25) Help & feedback RCS chats by Google FAQ (26) Send feedback.

Check here for more troubleshooting steps. You can also submit questions to our community forum.

Will features like typing indicators and read receipts work when the recipient doesn't have RCS chats?

No, but standard text messaging via SMS/MMS will still work.

I don't currently use Google Messages, what happens if I switch my default app to use Google Messages and start to use RCS chats?

You can make Google Messages your default app as described here. You won’t lose any existing SMS/MMS messages if you change your default app to Google Messages and you’ll be able to use Google Messages’ benefits such as Google Messages for Web, Smart Replies, and RCS chats (where supported).

If your previous messaging app supports proprietary features or non-interoperable forms of messaging (not SMS, MMS or interoperable RCS), you won't be able to use those features after you switch.

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RCS chats by Google FAQ (2024)

FAQs

What are the disadvantages of RCS chat? ›

Cost: RCS messages can be more expensive than SMS messages for users who do not have an unlimited data plan. While SMS messages are often included in mobile plans and are relatively inexpensive, RCS messages require a data connection and can be subject to data charges.

Should RCS chats be on or off? ›

Even though RCS improves the texting experience, it might not be the preferred solution for everyone. You may want to turn it off if you decide RCS isn't for you. If you have issues with the connection, turning off the setting and reactivating it might be a good reason to do so.

Should I agree to RCS chats? ›

Is RCS messaging secure? Yes, but the level of security depends on a few things. For example, Google Messages recently introduced end-to-end encryption, but only for direct messages and not group chats. Moreover, both clients need to use the same app.

Why does it say RCS in my text messages? ›

RCS chat is a communication protocol provided by Google for Android devices that empowers users with advanced communication features and capabilities like read receipts, typing indicators, high-quality media sharing, and more. This makes it a versatile, secure option for modern messaging.

What are the risks of RCS chat? ›

Bad implementations of RCS allow hackers to get into the network through a number of ways. For instance, a hacker could simply be on the same WiFI network or have access to the ISP's servers to alter the requests being sent and received.

Is RCS safer than SMS? ›

RCS offers similar security functionality to third-party services, such as message encryption and verifying messages before they're delivered. SMS does not support these security features.

Does RCS chat cost money? ›

When you use RCS chats, your messages are sent over Wi-Fi and mobile data. As long as you're connected to a Wi-Fi network that you don't have to pay to use, there should be no cost to send and receive messages.

Why do I need RCS chats? ›

RCS is a messaging experience that offers rich features. High-quality media: You can share files and high-resolution photos. Read receipts: Show when someone has read or received your message.

Does RCS work without internet? ›

It introduces features like group chats, high-resolution photo sharing, read receipts, and typing indicators, akin to those found in apps like WhatsApp or iMessage. Notably, RCS maintains backward compatibility with SMS, allowing for simple text-based messaging even without an internet connection.

How secure is Google RCS? ›

When you turn on RCS chats, and each time you send a message, Google checks your contacts to find out if they can also use RCS chats. These checks may go through Google's RCS infrastructure and other service providers to reach your contacts. RCS chats between Google Messages users are end-to-end encrypted by default.

Why does Apple refuse to use RCS? ›

But RCS is a GSMA standard adopted by Google.” In terms of security he said, “For Apple their angle is to make their service secure. One way to do that is with end-to-end encryption. But when your friend is on Android your message is not encrypted.

Does RCS send over WiFi? ›

When RCS chats are turned on, you can send messages over Wi-Fi and use other features. If your carrier and device aren't automatically set up for RCS chats, you may be offered RCS chats. You might be asked to provide your phone number.

What are the benefits of RCS? ›

What Are the Benefits of RCS Messaging for Businesses?
  • Better Customer Engagement. ...
  • Higher Conversion Rates. ...
  • Interactive Conversations. ...
  • Improved Security. ...
  • Increased Brand Visibility. ...
  • Deeper Analytics and Insights.
Feb 13, 2024

How do I get rid of RCS in texting? ›

Turn RCS chats on or off
  1. On your device, open Google Messages .
  2. At the top right, tap your profile picture or icon. Messages settings.
  3. Tap RCS chats.
  4. Turn RCS chats on or off.

What's the difference between SMS and RCS? ›

In summary: Choose SMS for: Simple text messages that work on any phone, even without a data connection. Choose RCS for: Richer messaging features like pictures, videos, and encryption, if both users have compatible devices and data connections.

What is the weakness of RCS? ›

In contrast, RCS relies on data connections, making it more vulnerable to network interruptions and less reliable in areas with poor data coverage.

Do RCS messages cost money? ›

RCS is available for free to all Android users. Better yet, they don't need to download an app to make it work. Instead, users need to update their phone's carrier services app, which refreshes their phone's connection to the carrier network to get all the latest features, including RCS.

What is difference between SMS and RCS? ›

RCS and SMS are both ways to send a message to a users phone, but how the messages are delivered and how they look will be quite different. Text messages (SMS) are sent via the cellular network, whereas RCS relies on the data network (mobile data or WiFi) to send and receive messages.

Does RCS use more data than SMS? ›

For example, a standard text message using SMS takes around 0.01KB, while an MMS message can use up to 300KB of data. In contrast, Rich text messaging service take up about 60KB of data, including attachments such as images, documents, and videos.

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