Re: Haven’t got my ea play rewards (2024)

FAQs

Re: Haven’t got my ea play rewards? ›

If you are missing any EA Play Rewards for your account please reach out to our Support teams below in order for them to pull up your account, verify your account has the active membership and help grant the content.

Hey @Mozes475, Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.

Sometimes, it takes a while for the bonuses to kick in after purchasing EA Play. If you're having trouble, try logging in through the game, and not only the Web/Companion App, to resync your account. Also, double-check that you're using the right profile with an active membership plan if you have multiple accounts.

Make sure your EA Account is linked to Prime Gaming. Log in to Prime Gaming. Select Claim Now on the active EAS FC 24 reward. If you have several platform accounts linked to your Prime Gaming account, the loot will only go to the first platform you log in to with your linked EAS FC 24 account.

Complete and submit the Refund Request Form. You'll get a response within 48 hours and your refund within 10 days. For more information, you can check out the Great Game Guarantee Terms. Consumers in some jurisdictions may have additional rights to remedies, including refunds, if a game doesn't work.

The EA Play rewards should have been added to your account automatically if you've got an active EA Play membership. If you still aren't seeing it on your account I'd recommend getting in touch with the EA Help team so they can take a look.

We process orders within 24 hours of purchase though in some cases we may take up to 72 hours to complete processing. Once we finalize your payment we'll send you an email to let you know. Until that time, EA Advisors can not provide additional information on your order status.

You'll receive the Season XP when you go to the Ultimate Team section. A pop-up will appear displaying that you'll receive 3500 XP.

we have discontinued the EA Play Hub service and no longer offer trial downloads through it. If you have an active EA Play subscription, you can download the game directly from the console store.

Please try the following steps to clear up this error: Use a different payment method. Make sure your billing details in the EA app match the billing details for your card. Remove and re-add your payment method from your account.

Why are my EAFC points not showing up? ›

Check the EA SPORTS FC Direct Communication channel (@EASFCDirect) for any issues that might be preventing your EAS FC Points from coming through. Check the server status for the platform you're playing on. If there are any current server issues, check your EAS FC Points again later once they're fixed.

All Pre-season & European Journey carryover rewards earned will need to be redeemed within one month by logging in to Football Ultimate Team in EA SPORTS FC 25 using the same EA Account used to earn the rewards in EA SPORTS FC 24 by 10 November 2024.

Hey @julis1221 EA Play does not offer XP rewards.. You can check the EA Play bonus content to unlock here on our website.

To request a refund, visit your Order History and select the "Request a Refund" link next to any eligible product. Complete and submit the Refund Request Form.

You may return eligible full EA game downloads (PC or Mac) and participating third-party titles purchased on the EA app for a full refund. You can make a refund request: within 24 hours after you first launch the game. within 14 days from the day you bought it, if you haven't launched the game.

@soloman2008 When you buy the regular version of EA Play, you get access to newly released games even if you don't buy them, but you can only play each one for (up to) 10 hours. So you can try almost anything new for free, but if you want to keep playing it past 10 hours, you'll need to buy a copy of the game.

- Earn gift cards when you redeem your rewards points. - Gift cards will arrive within 48 hours! - Amazon gift cards, Target gift cards, Best Buy gift cards and more! Play games and earn points to get gift cards.

Hey if you are not receiving the email then for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live support at help.ea.com. Finally, you can choose to begin a chat or request a call back.

To claim your rewards you just need to log in into FIFA 23 with your EA Play account. In the case of FUT, for example, your rewards will be waiting for you on the FUT Store, under [My Packs].