Re: Wrong rank displayed, results in not being able to play with friends (2024)

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Geforce GTX 1080 ti
Enter RAM memory size in GB 16go
What is your gamertag/PSN ID/EA Account name? Kohuro
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Not related
When did this happen? (dd.mm.yy hh:mm) at the start of the second half of the season
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When selecting ranked mode, the rank badge next to my name in the lobby screen is stuck to the rank I had at the end of the last half-season (diamond IV). However, in the menu in which you select "ranked mode" the correct rank appears. The issue is that the game acts as if I still had my previous rank. So, as my friends went back to gold we now have a full rank difference so we can't play together anymore.
What should be happening instead? In the main lobby, next to my name should appear the right rank.
Steps: How can we find the bug ourselves? I don't know how to reproduce the issue as it just is this way for me whereas no one else I know experienced it.