Real Time Text Analytics Software - Medallia (2024)

Pinpoint what happens –or doesn’t –in every interaction with text analytics that helps you understand complex conversations and prioritize key people, insights, and opportunities.

Support your workflows, alerting, coaching, and other processes with Event Analytics and compound topics, which enable you to better understand how events unfold throughout an interaction.

Automatically alert and surface emerging trends and missed opportunities to the right people based on role, prioritize support tickets, automate agent scoring, and support various workflows –all in real-time. Create alerts based on any change in categorization, sentiment, or any AI model, including effort, CX Risk, or Employee Recognition.

Your time is precious; get more of it with real-time, action-oriented analytics.

Derive the hidden, implicit meaning behind words with AI-powered NLU that saves you time and money. Minimize the cost of ownership by combining low-maintenance AI models with the power of crowdsourcing in supervised machine learning models.

Our NLU analyzes your data for themes, intent, empathy, dozens of complex emotions, sentiment, effort, and much more in dozens of languages and dialects so you can handle all your multilingual needs.

Text analytics is no longer the domain of data wizards alone. With Medallia’s Text Analytics, you can build your own topic models in a low- to no-code environment.

You also have the option of hundreds of out-of-the-box topic models for every industry and use case at your fingertips. Gain access to accessible, easy-to-use models for the best, most accurate insights for your unique use cases, at scale.

Connect your organization to valuable insights with KPIs like sentiment and effort scoring to get an objective and accurate understanding of experiences with your organization. Leverage the power of crowd-sourced, consistent improvements to get the most accurate sentiment and effort scores.

Plus, create your own KPIs based on multiple criteria that are most important to you and your business, like empathy and competitor mentions. Generate an objective score across your text data, all automatically.