You can define the Remote Management settings at three levels:
Management Zone: The settings are inherited by all device folders and devices.
Device Folder: The settings are inherited by all devices contained within the folder or its subfolders. Overrides the Management Zone settings.
Device: The settings apply only to the device for which they are configured. Overrides the settings configured at the Management Zone and folder levels.
NOTE:If you are configuring the settings on a device folder or a device, you need to click Override settings before you can modify the settings.
Session Settings
Look up viewer DNS name at the start of the remote session: Enables the Remote Management service to look up for the DNS name of the management console at the start of the remote session. The name is saved in the audit logs and is displayed as a part of the session information during the remote sessions. This option is selected by default.
If this option is not selected or the Remote Management service is unable to find the console name, then the name is displayed as unknown.
If your network does not have reverse DNS lookup enabled, then we recommend that you disable this setting in order to prevent a significant delay in starting of the session.
Allow Remote Session when no user is logged on to the managed device: Enables a remote operator to remotely manage a device when the policy allows the remote operation but no user has logged in to the device. This option is selected by default.
Performance Settings During Remote Session
Select from the following options for improving the performance during a remote session:
Suppress Wallpaper: Suppresses the wallpaper on a managed device during a remote session. This prevents the bitmap data of wallpaper from being repeatedly sent to the Remote Management console, which enhances the performance of the remote session.
Enable Optimization Driver: Enables the optimization driver, which is installed by default on every managed device. If you select this option, only the changed portion of the screen on the managed device is captured and updated on the Remote Management console during the remote session. This enhances the performance of the remote session.
Diagnostics Applications
Allows you to configure the applications to be launched on the device in addition to the default diagnostics applications during the Remote Diagnostics session.
The default diagnostics applications include:
System Information
Computer Management
Services
Registry Editor
The following table lists the tasks you can perform:
Task | Steps |
|---|
Add an Application | Click Add. Specify the application name and the application path on the managed device, then click OK.
|
Delete an Application | Select the check box for the application you want to delete. Click Delete, then click OK.
|
Revert to Default Applications | Click Revert, then click OK.
|
Proxy Settings
The Proxy Settings panel is available only at the Management Zone level. It lets you define proxy servers you want to use. If the managed device is on a private network or is on the other side of a firewall or router that is using NAT (Network Address Translation), the remote management operation of the device can be routed through a proxy server. You must install proxy servers separately. For information on installing the proxy server, see ZENworks Remote Management Reference.
Task | Details |
|---|
Add a Proxy Server | Click Add to display the Add Proxy Settings dialog box. Fill in the following fields: Proxy: Specify the IP address or DNS name of the proxy server. IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the proxy server. You can specify the IP address range in one of the following ways: Specify the range of IP addresses using CIDR (Classless Inter-Domain Routing) notation. With CIDR, the dotted decimal portion of the IP address is interpreted as a 32-bit binary number that has been broken into four 8-bit bytes. The number following the slash (/n) is the prefix length, which is the number of shared initial bits, counting from the left side of the address. The /n number can range from 0 to 32, with 8, 16, 24, and 32 being commonly used numbers. Examples: 123.45.678.12/16: Specifies all IP addresses that start with 123.45. 123.45.678.12/24: Specifies all IP addresses that start with 123.45.678. Specify the range of IP addresses in the From IP address - To IP address format. For example: 123.45.678.12 - 123.45.678.15: Specifies all IP addresses in the range 123.45.678.12 to 123.45.678.15. Specify the port number on which the proxy server is listening. By default, the port is 5750.
|
Delete a Proxy Server | Select the Proxy Server you want to delete. Click Delete, then click OK.
|
FAQs
What is remote management? Remote management is installed as a profile in the iPhone's settings and creates certain conditions for the iPhone's use. These can include blocking apps like the App Store and features like AirDrop. The profile can also include VPN settings and a list of websites that are blocked.
How do I turn off remote management? ›
Enable or disable remote management using System Preferences
- On the client computer, choose Apple menu > System Preferences, then click Sharing.
- If you see a lock icon, click it and enter the name and password of a user with administrator privileges on the computer.
- Select or deselect the Remote Management checkbox.
Mac remote management has streamlined remotely accessing your MacBook from far away. This enables IT professionals to conveniently and swiftly connect and control any Mac device out there for troubleshooting and fixing certain issues. Moreover, you can rely on it for remotely working on your Mac when traveling.
Should I enable remote management on my router? ›
However, remote management also opens a door for hackers to access your router if they know your IP address and your login credentials. Hackers can use remote management to change your DNS settings, redirect your traffic, or install malware on your router.
Is someone remotely controlling my iPhone? ›
Check for signed-in devices on your Apple account to see if there are any unrecognized devices that might be controlling the phone. The iPhone runs extremely slowly or frequently reboots. Unauthorized apps and settings can slow down a phone's normal functioning, while spyware can cause it to crash.
Can you remove remote management from iPhone permanently? ›
You can remove Remote Management iPhone supervision by resetting your iPhone to factory settings. It works if the supervised mode is enabled via Apple Configurator. In some cases, this doesn't work, meaning your iPhone is automatically supervised using Apple Business Manager.
Can I disable remote access? ›
Click "Allow remote access" in the "System" section. Go to the "Remote" tab. Uncheck the "Allow Remote Assistance connection to this computer" option under the "Remote Assistance" section. And check " Don't allow remote connections to this computer" under the "Remote Desktop" section.
What is remote management used for? ›
Remote management enables IT specialists to gain seamless access to devices and servers across different networks from a central location. This access allows for controlling and managing IT assets without physical proximity, ensuring issues can be swiftly addressed.
Can someone control my Mac remotely? ›
Set up Remote Login on your Mac
On your Mac, choose Apple menu > System Settings, click General in the sidebar, then click Sharing on the right. (You may need to scroll down.) Turn on Remote Login, then click the Info button on the right. If you want, turn on “Allow full disk access for remote users.”
Is IT OK to disable Remote Access Connection Manager? ›
Test the connection.
If you're asking, “Can I disable Remote Access Connection Manager?” the answer is yes. But unless you desperately need those system resources, it's best to keep it running in the background to make speedy connections.
Enable or disable remote management using System Preferences
- On the client computer, choose Apple menu > System Preferences, then click Sharing.
- If you see a lock icon, click it and enter the name and password of a user with administrator privileges on the computer.
- Select or deselect the Remote Management checkbox.
Log in to your router's admin console. If you need assistance accessing the device admin homepage, contact your router manufacturer. Select ADVANCED > Advanced Setup > Remote Management. Uncheck Turn Remote Management On.
Should I allow remote access to my computer? ›
You should only enable Remote Desktop in trusted networks, such as your home. You also don't want to enable Remote Desktop on any PC where access is tightly controlled.
Why is iPhone asking for remote management? ›
The iPhone Remote Management lock is a feature of Mobile Device Management (MDM) that allows administrators to access and control your device at will. MDM profiles are XML files that specify how your device is set up and functions to manage Wi-Fi, Bluetooth, notifications, and many other features on your iOS device.
What is the purpose of remote management? ›
Remote management enables IT specialists to gain seamless access to devices and servers across different networks from a central location. This access allows for controlling and managing IT assets without physical proximity, ensuring issues can be swiftly addressed.
What happens when someone has remote access to your phone? ›
When someone is remotely accessing your device, they leave cyber footprints. These can be reverse engineered to locate the source of the threat. Monitor the applications running in the background of your device and check whether there are any unknown applications.
