If you find charges on your payments profile or credit or debit card statement that you don’t think you made, try the following before contacting Google.
Check that the charge came from Google
Charges for Google products or services appear on your card statement starting with "Google."
If it’s a Google Play purchase, go to the Play Unrecognized Transactions Troubleshooter.
All Google Play purchases appear on your statement under these names:
- "GOOGLE*App developer name," for Android apps
- "GOOGLE*App name," for Android apps
- "GOOGLE*Content type," for example: "GOOGLE*Books"
If the charge isn’t in one of these formats, it didn’t come from Google. For more info, contact your payment provider, such as your bank or card issuer.
Double-check common issues
These common issues are often mistaken for unauthorized charges:
- Family and friends: Check to find if family or friends who have access to your card or account bought something.
- Canceled orders: If you canceled an order recently, you might still find a pending charge. The amount will disappear after a short period of time as the cancellation is processed.
- Duplicate charges: With some purchases, you might find a pending authorization in the same amount as the charge. It should disappear within a few days.
If you still think you were charged twice for something, sign in to Subscriptions and services and check your orders for duplicates. - Recently added payment methods: When you add a payment method to your payments profile, such as a new card, you might find a small pending transaction on your bank statement. This is temporary authorization you won’t be charged for.
Find your Google purchase history
It's easy to forget a purchase you've made. Before reporting a charge as unauthorized, compare your Google purchase history with the charges listed on your card or bank statement to help remind yourself of any purchases you've forgotten.
To get your Google purchase history:
- Sign in to Google payments subscriptions and services.
- Click into the individual subscriptions and services to get transactions for that product.
Check your subscriptions
Make sure the charge isn't from a subscription you or a family member has set up.
Find, edit, or cancel your subscriptions.
What to do after finding an unauthorized charge
Report the unauthorized charge
If you still don't recognize the charge and think it is fraudulent, report it to us. If the charge isn't from Google, contact your bank.
After you've reported the charge, you can check the status of your submission.
Change your password
If you share your device with others (such as a young child) or suspect someone has your password, change or reset your password.
Welcome to the new Google payments center help experience! You can now find support for both sellers and business consumers in one place. Learn more about what’s new.
