Reporting a Bug — Pokémon GO Help Center (2024)

FAQs

Does reporting on Pokémon GO work? ›

After you submit a report, you will receive a message confirming that we've received it. Using automated tooling and expert review, we review reports and determine whether there has been a violation of our policies.

To report a bug with Pokémon GO that isn't already listed on the Known Issues page, please contact us through the app. You won't get an individual response to your report, but we'll use this information to help us reproduce the issue and identify trends.

To report a player, contact us via in-app support. Our disciplinary actions are aimed at discouraging abuse, cheating, and other violations of Niantic's policies.

Welcome to the official Niantic support account for Ingress, Pokémon GO, Pikmin Bloom, Peridot and NBA All-World For 1:1 support, submit a request in-app or through the Help Center: https://nianticlabs.com/support.

In Pokémon GO, you get three strikes when it comes to breaking the rules. First strike: a warning. Second strike: a 30-day suspension. Third strike: permanent ban.

Key Takeaways

Pokemon GO update 0.319. 0 has seemingly fixed the game's hitbox issue with throws, making gameplay smoother for players. The Routes bug has also reportedly been addressed, with players no longer seeing the annoying distance not met notifications.

Pokémon also has its own set of weaknesses and strengths. For example, bug-type Pokémon are weak against fire-, flying-, and rock-type moves. Bug-type moves are strong against dark-, grass-, and psychic-type moves. Fire-, flying-, and rock-type moves will do double damage against a bug-type, like Caterpie.

Disciplinary actions: If you receive the first and second strikes and continue to cheat, your account will be permanently banned.

Permanent Bans: In cases of serious or repeated offenses, Niantic may issue permanent bans, preventing the player from accessing the game with that account.

Can you tell if a pokemon is cheated? ›

A properly hacked pokemon can't be distinguished from a legit pokemon, unless you use a hacking tool to check. There are indicators usually. Being shiny is one, but doesn't guarantee it's hacked. Check the IVs with the judge function.

Please contact us through the Pokémon GO app to report a potential bug is not already listed on the Known Issues page. You won't get an individual response to your report, but we'll use this information to help us reproduce the issue and identify trends.

User reports indicate no current problems at Pokémon Go

Pokémon GO is an augmented-reality game for smartphones.

If you want to participate in more than one Raid Battle per day, you can purchase one or more Premium Battle Passes from the Shop. If you've experienced an issue with a Premium Battle Pass, please let us know by tapping the chat icon in the upper right corner of the in-app support page.

Pokémon GO's appraisal system allows you to assess the potential of your Pokémon.

We have learnt that the geostationary GPS system is a very accurate and a reliable source. Pokemon Go was only 2.21% off of the actual distance, step tracker was 11.39% off and fit bit was 42.81% off. Our hypothesis was quite close but Pokemon Go was 7.79% better than expected.

The standard walking speed limit (max speed in Pokemon Go) is approximately 6.5 kilometers per hour (4 miles per hour). Beyond this threshold, your in-game progress, such as the distance traveled for egg hatching and buddy Pokemon candy, may not register accurately.

Note that the CP, HP, and other stats will change when you trade. The Pokémon's new CP and HP will appear as a range. Additionally, trading certain Pokémon may affect how much Candy is required to evolve that specific Pokémon.