FAQs
If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.
How do you politely ask for a partial refund? ›
Five Steps for Negotiating a Speedy Partial Refund
- Prepare your mind. Be rational when asking for a partial refund—it shows the other party that you're realistic and makes an implicit promise that a speedy fix is within sight. ...
- Temper your approach. ...
- Assign value in a principled manner. ...
- Be prepared to walk away. ...
- Save face.
If a Host cancels a reservation prior to check-in, their guest will automatically receive a full refund. If a Host cancels a reservation within 30 days prior to check-in we'll also help the guest find a similar place, depending on availability at comparable pricing.
How do you politely ask for a refund sample? ›
Dear [Company Representative's Name], I am writing to request a refund for [product/service name] purchased on [Date] with order number [Order Number]. Unfortunately, the [product/service] did not meet my expectations due to [reason for dissatisfaction], and I believe a refund is warranted.
How much partial refund does Airbnb give? ›
Airbnb refund policies
Moderate: Cancellable until five days before your stay for a full refund. Firm: Cancel 30 days before the stay and receive a full refund; cancel between 7 and 30 days before your stay and receive a 50% refund; no refund if canceled fewer than 7 days before the stay.
How to cancel Airbnb and get full refund? ›
Strict
- To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in.
- If they cancel 14 or more days before check-in but not within 48 hours of booking, you'll be paid 50% for all nights.
Aim for a polite, respectful, and positive tone in your letter. Specify key details like the product name, order number, and item price. Explain why you're returning the item in a clear, direct way. Note if you want a refund, replacement, or some other kind of compensation.
How do I argue for a full refund? ›
Give details about the problem, and about the resolution you want.
- Explain the problem. Is the product defective or damaged? ...
- Be clear about what you want. ...
- Ask to speak with a manager. ...
- Keep notes about what you did to solve the problem.
What to Include in Your Refund Request Letter
- Include details about the transaction. ...
- Explain why you are seeking a refund, but make sure that your reason falls within the refund policy. ...
- Include your contact information so that the business can reach you in case they would like to accept your refund request.
Make changes during your trip or after checkout
Already on your trip and looking to change your reservation dates? Submit a trip change request in Trips—if your Host accepts, your reservation will be updated and you'll be charged or refunded as necessary.
If your guest cancels: If they cancel either before or after a trip, they'll be automatically refunded according to your cancellation policy. If your guest is owed a refund: Their refund amount is deducted from your future payouts until the full amount is collected.
Does an Airbnb full refund include a service fee? ›
Refund conditions
Cleaning fees: Always refunded if you cancel before check-in. Airbnb service fees: Service fees are refunded if you cancel during the free cancellation period for your reservation.
How do I subtly ask for a refund? ›
Tips when asking for your money back
- Be direct and honest: Don't beat around the bush. ...
- Be understanding: If your friend struggles to repay you, offer to work out a payment plan to give them some extra time.
- Set a deadline: When you ask for money back it's important to set a deadline for repayment.
If you need to submit a claim, make sure to:
- Contact the Host: We'll verify your message thread as part of the claim process.
- Gather evidence: Document issues with photos or videos.
- Contact us: Get in touch within 24 hours of having an issue.
- Stay in touch: We'll reach out with next steps specific to you.
I am writing this mail to bring your kind attention that the product I had ordered had been damaged. I would like to know the procedure to process the return and refund of the product. I had tried calling the customer service, but my calls went unanswered. Kindly look into this and reach out to me as soon as possible.
How do I ask for money back on Airbnb? ›
Did you book an experience and now you can't make it? Your first step is to message your Host to let them know to see if they'd be willing to refund you. If they can't or won't send you a refund, you can submit a claim for eligible travel issues.
How do I select non refundable on Airbnb? ›
Access [Channel Managers Dashboard > Airbnb > Settings > Cancellation policies]; Go to the [Link your policies to those of the channel] section; For each cancellation policy of yours, select the [Yes] option in the [Would you like to offer a discount for non-refundable reservations?]
What to do if you are not happy with your Airbnb? ›
Start a request within 72 hours
If you still need to cancel your reservation during your stay, we can help you start a request to resolve the issue with your Host. When you do this, you can choose to ask your Host to fix the problem, request a partial refund, or request to cancel your reservation for a full refund.
Can you get a refund from Airbnb if not clean? ›
How cleanliness issues are fixed. Your Host may be able to quickly fix the issue, or they may be willing to give you a partial refund to make up for the inconvenience. If your Host can't resolve the cleanliness issue, let Airbnb know within 72 hours of discovering the issue.
